Customer Ratings & Reviews

Was a Christmas present. It was a huge hit! Exactly what was wanted! Recipient can’t stop talking about it and is very appreciative. App was easy to install. We did have a tiny problem with it going to sleep and then getting it turned back on before fully setting it up. If that happens just plug the charger back in and it will be responsive again.

I have purchased 2 of these devices and all of them are dead or have the black screen issues after just a few months. This appears to be a firmware update issue and Fitbit will not warranty the device. Purchase at your own risk.

I am very pleased with the Charge 5. I upgraded from Charge 3 and enrolled in the Premium option for the free period. I do like the premium option. I do find the premium meditation helpful. The digital display on the Charge 5 is much better for me. The band is easier to manage and the charger 5 digital display design is a huge plus for me.

Better options the my Fibit Charge 3. The GPS tracking system is far better and much more accurate. The tracker itself is good, but the company Fitbit is refusing to address the lack of video casting of their videos for Android users under their paid Premium service. Overall, very pleased with my new Charge 5.

After roughly five months of usage, I started facing the battery drainage issue. It doesn't even last 2 hrs. I have tried everything like turning off the GPS, all-day sync, decreasing brightness to dim, and manual awake. When I looked online, I could find many users having the same issue with the battery. Hence, if you are planning to purchase charge 5, please do some research and check what Fitbit has to say about their ongoing battery issue.

Could not get it to work,nor could the geek squad have any success! Finally gave up on Fitbit altogether lousy product support.

Great easy to use and set up highly recommended this product

Works great so far. A nice upgrade from the Charge 3. It has a color screen and all that I would want from a fitness tracker. Specifically chose this model because I wanted minimal interaction with my phone and just wanted a watch/fitness tracker The band is a bit thick but I swapped it out easily with a 3rd party version.

No one seems be able to help me change the CLOCK to a different style on my brand new Charge 5 fit bit so that I can see all better!!! I have chosen TARGET but will not synch!!!

Excellent battery life, usually 7-8 days before charging.

Light weight and small Good at keeping track of your heart rate

Excellent watch work perfectly shows your post heartbeat

Great style and a lot of cool things tracked with this model. It just doesn’t always work. Stops tracking HR randomly and has to be restarted. Super frustrating. Seems like software has bugs.

This product and company sucks. Initial item had to be replaced within six months, afree common water exposure.. And the replacement items screen failed a little longer than 6 months later. 2 failed products on the span of 13/15 months. Customer service refuses to replace the second. Don’t not buy.

This fitbit does not track my heart rate more than half the time, so it does not enable me to see how long I'm in the zones. Speaking of zones, the APP allows you to customize the HR zones but it will only show you when you are in their preset zones... so what good is setting customized HR zones. Very poor performing device.

Works great. Easy to set up and comfortable to wear

Fitbit Charge 5 died after three months. I bought the 5 after having a great experience with bam older version. When this charge 5 screen died the Best Buy employee asked if I was a “regular customer”. I’m. Not sure what that meant but o have bought many computers, cameras, home security items etc from Best Buy. I was told they could not help me because I bought the fitbit three months ago and to contact Fitbit. Fitbit has not offered an assistance. I will not buy another Fitbit and will stop shopping Best Buy.

We really liked our Fitbits, but sadly they don’t last very long before dying. Each new generation (we’ve had the Charge 3, 4 & 5 now) seems to have shorter lifespans than the previous ones. On top of that, we were also having to reboot them on a regular basis. AND the watch band would frequently disconnect from device & fall off. So BYE BYE Fitbit…

Purchased this Jul 2023, its now Feb 2024 and it stopped charging. This is a known issue and on the fitbit forums its pretty common. Contacted Fitbit and they are sending me a new one but I'm expecting 7 months from now the replacement will also die. Very disappointed not worth buying, go with an apple watch instead.

it does not count stairs or buzz me for incoming calls. im not sure if that is because i refuse to pay for their upgraded membership. But it still counts steps and i like the new band.