Customer Ratings & Reviews

Hi, SSIII97. We're sorry to hear that your Charge 6 isn't connecting to your phone. To help cover all the bases, check if the sync requirements are met, then try these syncing tips: https://support.google.com/fitbit/answer/14236618 If you need further assistance, reach us at: https://goo.gle/contactfitbit

Hey there, WilliamK. Sorry to hear you’ve experienced pairing issues with the Charge 6 — that isn’t normal. Here’s some steps to get your device paired and running smooth again:

1. Uninstall and reinstall the Fitbit app
2. Remove your Fitbit device from your account and phone
3. Check your phone’s Bluetooth and internet access

Here’s a link for more troubleshooting: https://support.google.com/fitbit/answer/14236618

Don’t hesitate to reach out to us: https://support.google.com/fitbit/gethelp?hl=en

Hi, Cristina. We're sorry to hear that your band keeps falling off and that the battery is draining quickly. You can try giving your Fitbit Charge 6 a restart by going to this link: https://support.google.com/fitbit/answer/14194938

We also recommend trying these tips to maximize your Fitbit's battery life: https://support.google.com/fitbit/answer/14226518

Regarding the band, let's see if we can make this right - please reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi, SandraC. We're sorry to hear that your Fitbit Charge 6 is no longer charging. We appreciate your effort in troubleshooting. We recommend restarting your Fitbit Charge 6 by following the steps here: https://support.google.com/fitbit/answer/14194938

You can also try these battery charging tips: https://support.google.com/fitbit/answer/14225530

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi, KrisA. We're sorry to hear that you're unable to create a standard account for your teen child. Similar to many online services, our Terms of Service don't allow customers who are under the minimum age to create standard Fitbit accounts. The minimum age is 13 (customers in the EU may have different minimum age guidelines based on their country). For more information, please visit this: https://support.google.com/product-documentation/answer/14816019

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi, JamieH. We're sorry to hear that your Fitbit Charge 6 is now broken after swimming. Please make sure to take off the device and dry it well before putting it back on. For more information, please visit this: https://support.google.com/fitbit/answer/14236707

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi, IcyColaBottleOnHotDay. We're sorry to hear that you're unable to pair your Charge 6 with your iPhone 15 Pro Max. This isn't the experience we want for our customers. We appreciate your efforts. We recommend you reboot the Charge 6 using a cable. For instructions, see: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

Once done, please restart your phone and make sure the Charge 6 battery is charged to 100%. Then, restart the Charge 6 setup process. Here's how: https://help.fitbit.com/articles/en_US/Help_article/1873.htm

For further help, reach out through phone, chat, social support, or through our community forums at https://goo.gle/contactfitbit

Hi, Stephen. We're sorry to hear that your Fitbit Charge 6 is not tracking your steps and sleep accurately. Factors such as device placement, dominant or non-dominant hand, and stride length affect the number of steps recorded. To know more about how your Fitbit device calculates your daily activity, please visit this: https://support.google.com/fitbit/answer/14237111

For more accurate reading, we recommend checking out these tips: https://support.google.com/fitbit/answer/14236920

To track your sleep, please visit this: https://support.google.com/fitbit/answer/14236407

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi there, Kimberly. We’re sorry to hear your time with the Charge 6 hasn’t been the best. We’d like to investigate why your device stopped working and get you taken care of. When you have a second, reach out to us here: https://support.google.com/fitbit/gethelp?hl=en

Hery there, Webberonni. We’re sorry your experience with the Charge 6 wasn’t the best. We’d be happy to investigate and help get your device working again. When you get a second, reach out to us here: https://support.google.com/fitbit/gethelp?hl=en

Hi there, Lynn. We’re sorry to hear your Charge 6 has not lasted as long as anticipated. If you haven't used the device for several months or your device’s battery was depleted to 0%, and it doesn’t appear to be charging, leave your device charging for at least 30 minutes to resolve the issue.
If this doesn’t solve the problem, we’re just a click away here: https://support.google.com/fitbit/gethelp?hl=en

Hi, there. We're sorry to hear that your Fitbit Charge 6 is no longer working. We recommend giving your Fitbit device a restart by going to this link: https://support.google.com/fitbit/answer/14194938

You can also try these battery charging tips: https://support.google.com/fitbit/answer/14225530

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi there, MarkG. We’re sorry you're having problems with syncing on your Charge 6. A quick restart can normally solve these issues — here’s how to do that:

To restart your Fitbit device:
1. Locate the Settings app.
2. Tap Settings, then Restart Device, then Restart.

If your device is unresponsive:
1. Plug in your device to charge.
2. Press the button on the charger's flat end 3 times with 1-second pauses.
3. Wait 10 seconds, or until the logo appears.

Here’s a link with more information: https://support.google.com/fitbit/answer/14194938

Don’t hesitate to contact us anytime here: https://support.google.com/fitbit/gethelp?hl=en

Hi, LisaB. We're sorry to hear about your device that will not charge or turn back on. We suggest you restart your device by following the steps here: https://support.google.com/fitbit/answer/14194938

Please also try these other battery reviving tips: https://support.google.com/fitbit/answer/14225530

For further help, reach out through phone, chat, social support, or through our community forums: https://goo.gle/contactfitbit

Hi, AlonsoT. We're sorry to hear about your experience. Try these syncing tips: https://goo.gle/syncing Also, to learn more about Fitbit's return and warranty policy, see: https://support.google.com/fitbit/answer/14236529 If you need further help or would like us to answer any questions you have about the Fitbit devices and app, you're always welcome to contact us here: https://goo.gle/contactfitbit

Hi, AnnEvancoe. We're sorry to hear about Charge 6's battery that does not last a day. We suggest that you give your Fitbit device a restart. Here's how: https://help.fitbit.com/articles/en_US/Help_article/1186.htm. Also, the battery life is affected by use and other settings. The tips on this link might help if you want to prioritize battery life: https://help.fitbit.com/articles/en_US/Help_article/2004.htm

If you need further help or would like us to answer any questions you have about the Fitbit devices and app, you're always welcome to contact us here: https://goo.gle/contactfitbit

Hi, Bharani. We're sorry to hear that your Fitbit Charge 6 has stopped working. We recommend giving your Fitbit device a restart by going to this link: https://support.google.com/fitbit/answer/14194938

You can also try these battery charging tips: https://support.google.com/fitbit/answer/14225530

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit