Customer Ratings & Reviews

Hi there, Lynn. We’re sorry to hear your Charge 6 has not lasted as long as anticipated. If you haven't used the device for several months or your device’s battery was depleted to 0%, and it doesn’t appear to be charging, leave your device charging for at least 30 minutes to resolve the issue.
If this doesn’t solve the problem, we’re just a click away here: https://support.google.com/fitbit/gethelp?hl=en

Hi, JohnE. We're sorry to hear that your Charge 6 isn't linking with your Fitbit app. This is usually caused by missing syncing requirements. Please check if it's met, then try the syncing tips provided here: https://goo.gle/syncing If you need more help, feel free to reach out to our support channels at: https://goo.gle/contactfitbit

Hi, there. We're sorry to hear that your Fitbit Charge 6 is no longer working. We recommend giving your Fitbit device a restart by going to this link: https://support.google.com/fitbit/answer/14194938

You can also try these battery charging tips: https://support.google.com/fitbit/answer/14225530

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi,GeorgiaD. Battery life is affected by use and other settings, actual results may vary. Restart your device following the steps here: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

Also, check these battery saving tips on this link: https://help.fitbit.com/articles/en_US/Help_article/2004.htm

If the battery is still not lasting as it should, reach out to support for further assistance: https://goo.gle/contactfitbit

Hi there, MarkG. We’re sorry you're having problems with syncing on your Charge 6. A quick restart can normally solve these issues — here’s how to do that:

To restart your Fitbit device:
1. Locate the Settings app.
2. Tap Settings, then Restart Device, then Restart.

If your device is unresponsive:
1. Plug in your device to charge.
2. Press the button on the charger's flat end 3 times with 1-second pauses.
3. Wait 10 seconds, or until the logo appears.

Here’s a link with more information: https://support.google.com/fitbit/answer/14194938

Don’t hesitate to contact us anytime here: https://support.google.com/fitbit/gethelp?hl=en

Hi, LisaB. We're sorry to hear about your device that will not charge or turn back on. We suggest you restart your device by following the steps here: https://support.google.com/fitbit/answer/14194938

Please also try these other battery reviving tips: https://support.google.com/fitbit/answer/14225530

For further help, reach out through phone, chat, social support, or through our community forums: https://goo.gle/contactfitbit

Hi, there. We're sorry to hear that your Fitbit Charge 6 screen is not turning on. Please make sure to sync your Fitbit in the Fitbit app: From the Today tab in the Fitbit app, tap the devices icon at the top-left corner > Tap the device that you want to sync > Near the bottom of the page, tap Sync Now. Then try giving your Fitbit device a restart by going to this link: https://support.google.com/fitbit/answer/14194938

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi, there. We're sorry to hear that the Wallet app on your Fitbit Charge 6 is not working. To set up and use the Google Wallet, we recommend checking out the steps here: https://support.google.com/fitbit/answer/14236521 For more information about controlling YouTube music, visit https://support.google.com/fitbit/answer/14236520 For any additional questions and concerns, reach us at https://goo.gle/contactfitbit

Hi, AnnEvancoe. We're sorry to hear about Charge 6's battery that does not last a day. We suggest that you give your Fitbit device a restart. Here's how: https://help.fitbit.com/articles/en_US/Help_article/1186.htm. Also, the battery life is affected by use and other settings. The tips on this link might help if you want to prioritize battery life: https://help.fitbit.com/articles/en_US/Help_article/2004.htm

If you need further help or would like us to answer any questions you have about the Fitbit devices and app, you're always welcome to contact us here: https://goo.gle/contactfitbit

Hi, AlonsoT. We're sorry to hear about your experience. Try these syncing tips: https://goo.gle/syncing Also, to learn more about Fitbit's return and warranty policy, see: https://support.google.com/fitbit/answer/14236529 If you need further help or would like us to answer any questions you have about the Fitbit devices and app, you're always welcome to contact us here: https://goo.gle/contactfitbit

Hi, TracyB. We're sorry to hear that your Charge 6 battery isn't lasting as it should. To help you out, please try a restart: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

Also, try these battery-maximizing tips: https://help.fitbit.com/articles/en_US/Help_article/2004.htm

If the issue persists, feel free to reach out to our support channels: https://goo.gle/contactfitbit

Hi, ElijahF. We're sorry to hear that your Fitbit Charge 6 is not syncing to your phone. We recommend trying these syncing tips: https://support.google.com/fitbit/answer/14236618

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi, Bharani. We're sorry to hear that your Fitbit Charge 6 has stopped working. We recommend giving your Fitbit device a restart by going to this link: https://support.google.com/fitbit/answer/14194938

You can also try these battery charging tips: https://support.google.com/fitbit/answer/14225530

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi, ACJH. We're sorry to hear that. Please try to manually sync your Fitbit device. After that, please restart your Fitbit Charge 6 by following the steps here: https://goo.gle/restart If you need more help, please reach out to our help center: https://goo.gle/contactfitbit