Customer Ratings & Reviews

I previously had an apple watch but switched to android and needed a new tracker. I tried this out and gave it a few days and just wasnt impressed. I think i am going back to casio watches till i can find an android smartwatch i enjoy

This isn’t as great as I’d hoped. I’ve had older, cheaper Fitbits that worked better. This continuously drops off Bluetooth and the battery charge only lasts about 4 days.

Useful, but lacks easy to use features. Unfortunately it doesn’t pair with the health app on my iPhone

So difficult to read so as my title says GUESS i do need help

Worked well for one year and then stopped working suddenly. Fitbit did not assist or make the process easier.

Check the band size. I was unable to fasten the clasp as the band was too small.

It works fairly well. I like the features on it but the Youtube Music integration is kind of annoying. Why not add Spotify? Good at keeping track of your health but locking features behind a paywall is also disgusting

Quit working after 2.5 months. The warranty process is very complicated and not worth it. Junk!

The watch works much better than the previous models I have owned. I like the fitness tracking application. The charging mechanism is much improved. The watch face selection is poor. To get a better one you need to purchase the premium package. The basic watch band really “Basic.” You need to purchase better bands. To early to judge durability of this watch but previous generations lasted about 2 years before they band mechanism gave out and wouldn’t accept new bands. Charging is much easier with the magnetic clasp. Comfort will improve when I get a better band.

Will never buy another one again. Went in the pool for two min and now it wont work. Waste of money

It looked like a good product but i cant remember why i did not like it. i think i took it back.

fit bit is fine, the pick up process after ordering online was poor, they rang up 5 customers in front of me while i waited and waited to be rung up in the online pickup line, total joke, will not return to best buy based on my experience there

Does not accurately record my heart rate. Exercised this morning and bpm was down to 60 which is impossible.

It's an okay watch, but very disappointed that my Fitbit 5 bands don't work with it like it said they would!

I purchased from Best Buy to give business to brick and mortar retailers rather than on line with Amazon. The product was not suited to the recipient's needs and when I attempted to return was told it was past 15 days and I hadn't purchased a protective membership that would have extended the return to 60 days. Same product on Amazon would have a no hassle refund of 30 days. Future purchases won't be using Best Buy.

But the charger needs some careful alignment for charging

I should've listened to the reviews about the bands... Ive had it one day and its fallen off multiple times. Not the best connection on the band.

Pretty good looking device, but the software support is garbage. Upgraded from charge 2, and impressed by the interface. however, Fitbit team (currently owned by Google) does not seem to provide enough software support on fitbit products. Experienced quite often bugs, such as data sync with the app and missing data. I am seeing a sinking ship of fitbit under Google.

All times of the day, it tracks everything well. As soon as Im doing any work out it loses my heart rate. The time I need it the most and it NEVER tracks it during a workout. Ive had a major weight loss journey that has been made frustrating because I cant measure the intensity of my cardio workouts. Insanely frustrating.

The wrist band caused rash and itching. Changed to aftermarket breathable band which stopped the rash. The sleep detector has not been accurate, failing to provide correct hours of sleep. The step counter seems correct. The heart rate detector seems correct; however, I cannot tell if the atrial fib detector works since the hours of sleep appears incorrect.