Customer Ratings & Reviews

Great product that works well in conjunction with my iPhone

Useful, but lacks easy to use features. Unfortunately it doesn’t pair with the health app on my iPhone

This isn’t as great as I’d hoped. I’ve had older, cheaper Fitbits that worked better. This continuously drops off Bluetooth and the battery charge only lasts about 4 days.

I purchased from Best Buy to give business to brick and mortar retailers rather than on line with Amazon. The product was not suited to the recipient's needs and when I attempted to return was told it was past 15 days and I hadn't purchased a protective membership that would have extended the return to 60 days. Same product on Amazon would have a no hassle refund of 30 days. Future purchases won't be using Best Buy.

Pretty good looking device, but the software support is garbage. Upgraded from charge 2, and impressed by the interface. however, Fitbit team (currently owned by Google) does not seem to provide enough software support on fitbit products. Experienced quite often bugs, such as data sync with the app and missing data. I am seeing a sinking ship of fitbit under Google.

Very comfortable, but way to small for my eyes. It does not answer calls.

This was an open box item. It was in the “excellent” condition category. I have to charge it every day and it is supposed to hold a charge at least five days. Very disappointed!

Hard for me to understand. All I wanted to do while out walking is track my HR, PACE, distance and, total time. I have yet to figure out how to do this. Wasted my money.

Stopped working after two weeks. Would not turn on or charge

Turns out that this cannot be used for a kid under 13 as they're banned for privacy reasons, which is an awful thing to find out on Christmas. So now I have to trudge the thing back to the store and get maybe a Fitbit ACE for kids or something, but naturally they're not on sale anymore or anything. I'm rather miffed.

Order was placed, confirmed, delivery date provided, has been delayed for 12 days! Still has not been received.

DON'T GET IF YOU USE ANYTHING OTHER THAN YOUTUBE MUSIC!!!! If you want to workout with music playing from Spotify or Apple music, know that you can not change the track from your watch. On the other hand, this might be a great fitness tracker, but i immediately returned it after finding out you can only control YouTube music with it, not any other kind of music player. Very disappointing. Especially since Google is known to be the open os platform yet they force you to pay for music services through them to get the full experience of this health tracker.

Fitbits blow. The predecessors and the Charge 5, 6 only last about a year until they stop working, or fitbit decides to brick them with an update. You can count on that. The app is meh and is ridiculously overpriced for premium data. They are however, the most comfortable to wear.

Absolute crap. I've ordered 2 of these, both are broken and will not hold a charge. I've went online, youtube, google, and talked to 3 customer service representatives, HORRIBLE product, returning the 2nd tomorrow. Nobody can explain why this is happening, all of the plastic has been removed that they were shipped in. DON'T BUY! If you do make sure you get the warranty- you'll need it!

Purchased for a friend as an upgrade to a sub $50 sport watch. The Charge 6 looks great, and has more features than the less expensive watch, but it is less accurate in counting steps. A 100 step test with the cheap watch returned a 100 step count. The Charge 6 test returned 112. We changed the dominant hand setting to dominant to lessen sensitivity and the test resulted in 92 counted. I own a Versa 3, which I've found to be quite accurate. They need to fix the Charge 6.

That device has the worst charging system; it comes off without any effort. The sleeves come off; they don't hold up to a good workout, which is what it was designed for.

Died after 3 months, after chatting with Fitbit directly through the Fitbit app on my phone they’re sending me a replacement, hopefully the replacement lasts much longer than this one did.

The magnetic wristband makes this product nearly unusable. Falls off every chance it gets and is quite uncomfortable.

I bought my Fitbit HR6 in February 2024 and it has already died. It was working one evening and the next day it was dead as a doornail. My husband called Best Buy and they said to call Fitbit cause it was past the piddly 15 days of their return/exchange policy. We won’t be heading back to purchase anything from Best Buy anytime soon.

It’s doesn’t work as described and feels required lot of improvement in functionality