Customer Ratings & Reviews
- Model:
- GA05185-NA
- |
- SKU:
- 6559674
Customer reviews
Rating 4.5 out of 5 stars with 492 reviews
(492 customer reviews)Rating by feature
- Battery Life4.6
Rating 4.6 out of 5 stars
- Durability4.6
Rating 4.6 out of 5 stars
- Comfort4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the Charge 6 Advanced Fitness & Health Tracker, particularly praising its battery life, overall performance, and ease of use. Many appreciate the heart rate and sleep tracking capabilities, as well as the adjustable size and sleek design. However, some customers have expressed concerns regarding the band and connectivity. There are also a few mentions about water resistance and software.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Fitbit Charge 6 - open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was an open box item. It was in the “excellent” condition category. I have to charge it every day and it is supposed to hold a charge at least five days. Very disappointed!
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi there, VeronicaM. Sorry to hear you're having problems with battery levels on your Charge 6. The device should last about 7 days on a single charge — here’s some tips to reduce battery consumption:
1. Turn off always-on display.
2. Use phone GPS instead of built-in GPS.
3. Dim the screen or enable auto brightness.
Here’s a link with additional tips: https://support.google.com/fitbit/answer/14226518
We’re here anytime you need us: https://support.google.com/fitbit/gethelp?hl=en
Rated 1 out of 5 stars
Waste of Money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard for me to understand. All I wanted to do while out walking is track my HR, PACE, distance and, total time. I have yet to figure out how to do this. Wasted my money.
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hey there, Jerry. Sorry to see you’re having trouble with some of the features on the Charge 6. To check up on your stats throughout the day, swipe up from the clock screen to see heart rate, steps, and distance. Here’s a guide for more information: https://support.google.com/fitbit/answer/14225687#zippy=%2Ccharge
Rated 1 out of 5 stars
Doesn’t last
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after two weeks. Would not turn on or charge
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hey there, Sergio. Sorry to hear you’re running into charging issues on the Charge 6 — that’s out of the ordinary. Here are things which may impact your device and some solutions:
1. The pins on the device or charging cable are dirty: Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable
2. The USB port or outlet is faulty: Try a different USB port or a UL-certified wall charger.
3. The device isn't securely connected or you're using the wrong charging cable: Ensure the original charging cable is correctly and securely connected to your device.
Here’s a link with more information: https://support.google.com/fitbit/answer/14225530
Rated 3 out of 5 stars
Fitbit Charge 5 review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, but way to small for my eyes. It does not answer calls.
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi, LeomarA. We're always looking for ways to improve and we appreciate your feedback. Fitbit Charge 6 does not have an on-wrist phone call feature. For more information about the Fitbit Charge 6, please visit this: https://support.google.com/fitbit/answer/14237104
For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit
Rated 1 out of 5 stars
Never arrived
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Order was placed, confirmed, delivery date provided, has been delayed for 12 days! Still has not been received.
No, I would not recommend this to a friendRated 1 out of 5 stars
These devices are banned for kids under 13
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turns out that this cannot be used for a kid under 13 as they're banned for privacy reasons, which is an awful thing to find out on Christmas. So now I have to trudge the thing back to the store and get maybe a Fitbit ACE for kids or something, but naturally they're not on sale anymore or anything. I'm rather miffed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Fit Bit
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That device has the worst charging system; it comes off without any effort. The sleeves come off; they don't hold up to a good workout, which is what it was designed for.
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi there, DavidR. Sorry to know you’re having trouble keeping the Charge 6 on your wrist — we understand how frustrating this is. You may benefit from changing the band to something that should work better for you. Here’s how to change it out:
1. Turn over your tracker and find the band latches.
2. To release the latch, use your fingernail to press the flat button toward the band.
3. Gently pull the band away from the tracker to release it.
4. Repeat on the other side.
5. To attach a band, press it into the end of the tracker until you hear a click and it snaps into place.
Don’t hesitate to reach out to us: https://support.google.com/fitbit/gethelp?hl=en
Rated 1 out of 5 stars
Know what you're buying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DON'T GET IF YOU USE ANYTHING OTHER THAN YOUTUBE MUSIC!!!! If you want to workout with music playing from Spotify or Apple music, know that you can not change the track from your watch. On the other hand, this might be a great fitness tracker, but i immediately returned it after finding out you can only control YouTube music with it, not any other kind of music player. Very disappointing. Especially since Google is known to be the open os platform yet they force you to pay for music services through them to get the full experience of this health tracker.
No, I would not recommend this to a friendRated 1 out of 5 stars
Roll the dice,it's only money, buy again next year
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fitbits blow. The predecessors and the Charge 5, 6 only last about a year until they stop working, or fitbit decides to brick them with an update. You can count on that. The app is meh and is ridiculously overpriced for premium data. They are however, the most comfortable to wear.
No, I would not recommend this to a friendRated 1 out of 5 stars
Charge 6 - Inaccurate step count
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for a friend as an upgrade to a sub $50 sport watch. The Charge 6 looks great, and has more features than the less expensive watch, but it is less accurate in counting steps. A 100 step test with the cheap watch returned a 100 step count. The Charge 6 test returned 112. We changed the dominant hand setting to dominant to lessen sensitivity and the test resulted in 92 counted. I own a Versa 3, which I've found to be quite accurate. They need to fix the Charge 6.
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi, KevinM. We're sorry to hear about the inaccurate step count of your Charge 6 and we appreciate your effort in troubleshooting. Factors such as tracker placement, dominant or non-dominant wrist, and stride length can all affect the number of steps recorded. For more on accuracy and best to improve it, see: https://support.google.com/fitbit/answer/14236920
Also, try a restart: https://support.google.com/fitbit/answer/14194938
If the issue persists, feel free to reach out to our support channels at: https://goo.gle/contactfitbit
Rated 1 out of 5 stars
2 in a week- STAY AWAY!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute crap. I've ordered 2 of these, both are broken and will not hold a charge. I've went online, youtube, google, and talked to 3 customer service representatives, HORRIBLE product, returning the 2nd tomorrow. Nobody can explain why this is happening, all of the plastic has been removed that they were shipped in. DON'T BUY! If you do make sure you get the warranty- you'll need it!
No, I would not recommend this to a friendRated 2 out of 5 stars
Fitbit Charge 6 Died after 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 3 months, after chatting with Fitbit directly through the Fitbit app on my phone they’re sending me a replacement, hopefully the replacement lasts much longer than this one did.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The magnetic wristband makes this product nearly unusable. Falls off every chance it gets and is quite uncomfortable.
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi there, MichaelL. Sorry to see you’re having trouble keeping the Charge 6 on your wrist — we understand how frustrating this is. You may benefit from changing the band to something that may work better for you. How’s how to change it out:
1. Turn over your tracker and find the band latches.
2. To release the latch, use your fingernail to press the flat button toward the band.
3. Gently pull the band away from the tracker to release it.
4. Repeat on the other side.
5. To attach a band, press it into the end of the tracker until you hear a click and it snaps into place.
Don’t hesitate to reach out to us: https://support.google.com/fitbit/gethelp?hl=en
Rated 1 out of 5 stars
Very poor performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s doesn’t work as described and feels required lot of improvement in functionality
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi there, HarshavardhanM. Sorry to hear your experience with the Charge 6 wasn’t the best. We’d like to look into your concerns further and get your device running smoothly — when you can, reach out to us here: https://support.google.com/fitbit/gethelp?hl=en
Rated 1 out of 5 stars
Bad experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my Fitbit HR6 in February 2024 and it has already died. It was working one evening and the next day it was dead as a doornail. My husband called Best Buy and they said to call Fitbit cause it was past the piddly 15 days of their return/exchange policy. We won’t be heading back to purchase anything from Best Buy anytime soon.
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi, TeresaH.
This is definitely not an experience we want you to have. If you haven't tried yet, restarting the tracker may get it to work again: https://support.google.com/fitbit/answer/14194938
But if the issue persists, please contact us so we can help you in finding a better resolution. You can reach our help page here: https://goo.gle/contactfitbit
Rated 1 out of 5 stars
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already broke, have it for 3 weeks. This is the second one in 6 months
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hey there, CherylP. We’re sorry to hear your experience with the Charge 6 hasn’t been the best. We’d like to investigate to see what may be happening and get you a resolution — when you have a second, reach out to us here: https://support.google.com/fitbit/gethelp?hl=en
Rated 1 out of 5 stars
Difficult to use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to set up and no instructions included. The instructions were online but I had to work hard to figure things out. I had a Versa prior to this and liked that one. I don’t recommend this one.
No, I would not recommend this to a friendRated 1 out of 5 stars
Got a defective one
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the fitbit charge 6 with the off white band. Its malfunctioning less than 24 hours wearing it. The heart beat is way off. Last night it read my heartbeat in the highest cardio level while i was in bed relaxing. Im sitting now. Its giving me 90s to 100s reading. I manually checked my heartbeat. Its nowhere near those numbers. The counting steps didn't work either. It skipped steps. Im exchanging it. Hopefully, the new one will be ok.
No, I would not recommend this to a friendRated 2 out of 5 stars
Dont keep up with bp
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont keep up with bp dont listen like it should do more for what it cost not happy with it should have keep the 4
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi, Renee. We appreciate your feedback, and our team will be glad to provide assistance. Please tell us more about the issue you're experiencing at: https://goo.gle/contactfitbit
Rated 2 out of 5 stars
Won’t buy ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t track sleep, step count is all over the place. Really, just ok.
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi, Sony65A8H. We're sorry to hear that your Fitbit Charge 6 is not tracking your sleep, and the step tracking is inaccurate. For sleep tracking tips, see: https://support.google.com/fitbit/answer/14236407
Meanwhile, to improve the accuracy of step tracking, please try the following: https://support.google.com/fitbit/answer/14236920
If you need further assistance, please contact our support team at: https://goo.gle/ContactFitbit