Customer Ratings & Reviews

Hi there, OLED. We hear your concerns regarding inconsistent heart rate tracking on the Charge 6 — we get how frustrating this is. Heart rate tracking accuracy is affected by your personal physiology, device placement on your arm, and the activity you're doing. Here’s a few tips to get better readings:

1. Wear your Fitbit device on top of your wrist with the back in contact with your skin. When not exercising, position it a finger's width above your wrist bone.
2. During exercise, wear it slightly tighter and higher for a snug fit that doesn't restrict blood flow, as this can affect the heart rate signal.
3. Frequent wrist bending during activities can also interfere with the signal if the watch is worn too low.

We’re only a click away if you need any support: https://support.google.com/fitbit/gethelp?hl=en

Hi, GoodProduct. Sorry to hear this. Please check out our wear and care tips here: https://www.fitbit.com/global/us/product-care

Also, please check out these tips to improve your Fitbit's sleep tracking: https://help.fitbit.com/articles/en_US/Help_article/1314.htm

If you continue to experience any issues, please reach out to us for further assistance at:
https://goo.gle/contactfitbit

Hi there, Mack. Sorry you’re having accuracy issues with heart rate on the Charge 6 — we get this is frustrating. Try these steps to make sure your device is working optimally:

1. Tighten the band so that it doesn’t slip on your wrist
2. Heart-rate tracking may not work with certain accessory bands, especially if they’re loose fitting
3. Use the Exercise app to record GPS data for your workout.
4. Intense arm movements can weaken your device's signal. If this occurs, relax and keep your wrist still for roughly 10 seconds.

We’re here to help 24/7, reach out to us here: https://support.google.com/fitbit/gethelp?hl=en

Hi, WoodyC. Thanks for sharing. We love hearing our customers' thoughts. The best bet is to share this with our developers via our "Product Feedback" board: https://community.fitbit.com/t5/Product-Feedback/idb-p/features For any other concerns, feel free to reach us at: https://goo.gle/contactfitbit

Hi there, BindupriyankaC. We’re sorry to see your experience with the Charge 6 and our support team wasn’t the best — we’d be happy to look into what may have happened and find you a resolution. When you get a moment, reach out to us here: https://support.google.com/fitbit/gethelp

Hi, SharenJ. We're sorry to hear that your Fitbit Charge 6 is not tracking your steps properly. Fitbit devices use a 3-axis accelerometer to count your steps. This sensor also allows your device to determine the frequency, duration, intensity, and patterns of your movement. Also, factors such as device placement, dominant or non-dominant hand, and stride length affect the number of steps recorded. If you're pushing a stroller or shopping cart, try putting your wrist-based device in your pocket or use GPS if possible. For more information, you can check this link: https://help.fitbit.com/articles/en_US/Help_article/1141.htm For more accurate reading, please visit https://help.fitbit.com/articles/en_US/Help_article/1136.htm For further help, reach out through phone, chat, social support, or through our community forums at https://goo.gle/contactfitbit

Hi, there. We're sorry to hear that your Fitbit Charge 6 has died. We recommend giving your Fitbit Charge 6 a restart by going to this link: https://support.google.com/fitbit/answer/14194938

You can also try these battery charging tips: https://support.google.com/fitbit/answer/14225530

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hey there, GeorgeT. Sorry to see the Charge 6 may not be the best fit for you. We’d be happy to look into your concern with the Active Zone Minutes and find the best solution for you — reach out to us here: https://support.google.com/fitbit/gethelp

Hi there, Kthomas. We hear your concerns regarding not getting the most accurate readings from the Charge 6. Here are a few things to confirm to get the best results:

For step tracking:
Confirm your height and wrist settings are correct in the Fitbit app to get the best results. Since it uses height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average.

For sleep tracking:
1. Check if your sleep setting is set to Sensitive. If it is, change it to Normal.
2. For accurate sleep tracking, position your device 2-3 finger widths above your wrist bone, ensuring a secure but comfortable fit.
3. To adjust a sleep session’s start or end time, edit it in the Fitbit app.

Don’t hesitate to reach out to us here: https://support.google.com/fitbit/gethelp?hl=en

Hi, Jabra7pro. We appreciate your feedback. Fitbit Charge 6 is a wrist-based motion sensor, it may add extra steps whenever your arms are moving, even though your body isn't. To get better step tracking, please ensure your wrist placement setting is aligned with how you wear your tracker. We suggest fixing your hand settings to "Dominant" to decrease its step counting sensitivity. For more info and tips on how to best improve your tracker's accuracy, please check out: https://help.fitbit.com/articles/en_US/Help_article/1136.htm 

For any additional concerns, feel free to reach out to our support channels: https://goo.gle/contactfitbit

Hi, LeomarA. We're always looking for ways to improve and we appreciate your feedback. Fitbit Charge 6 does not have an on-wrist phone call feature. For more information about the Fitbit Charge 6, please visit this: https://support.google.com/fitbit/answer/14237104

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hey there, tmast39. We’re sorry you had a pairing issue with the Charge 6. Even though you’ve returned it, we’d like to hear more your experience with the device — when you get a second, here’s a survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

Hi, EvenL. We're sorry to hear that your Fitbit Charge 6 display is not turning on. We appreciate your effort in troubleshooting. Let's see if we can make this right - please reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit