Customer Ratings & Reviews

This was an open box item. It was in the “excellent” condition category. I have to charge it every day and it is supposed to hold a charge at least five days. Very disappointed!

Hard for me to understand. All I wanted to do while out walking is track my HR, PACE, distance and, total time. I have yet to figure out how to do this. Wasted my money.

the watch stops syncing with my phone every morning. I have to re-synch it every day. my previous fitbit never had this problem.

Doesn’t sync with iPhone, doesn’t track my sleep, barely tracks heart rate, can’t tell when I’m exercising, battery lasts 2 days. I will be returning.

This is my fifth purchase of a Fitbit product. Likely my last. First I had to abandon (forced) my active Fitbit account and sign up with a gmail account that I never use and now don’t get my emails and notifications unless I check the mandatory gmail account. Not convenient. The durability of the device has not been as strong as previous models. Chaulk me up as a disappointed loyal user who does not support the manufacturer dictates and mandates to their products and platforms. Not a good customer experience.

Turns out that this cannot be used for a kid under 13 as they're banned for privacy reasons, which is an awful thing to find out on Christmas. So now I have to trudge the thing back to the store and get maybe a Fitbit ACE for kids or something, but naturally they're not on sale anymore or anything. I'm rather miffed.

DON'T GET IF YOU USE ANYTHING OTHER THAN YOUTUBE MUSIC!!!! If you want to workout with music playing from Spotify or Apple music, know that you can not change the track from your watch. On the other hand, this might be a great fitness tracker, but i immediately returned it after finding out you can only control YouTube music with it, not any other kind of music player. Very disappointing. Especially since Google is known to be the open os platform yet they force you to pay for music services through them to get the full experience of this health tracker.

Fitbits blow. The predecessors and the Charge 5, 6 only last about a year until they stop working, or fitbit decides to brick them with an update. You can count on that. The app is meh and is ridiculously overpriced for premium data. They are however, the most comfortable to wear.

I would love to rate this product but sadly, I can’t. Your horrible delivery service, Roadie, never delivered it. I purchased it somewhere else.

Absolute crap. I've ordered 2 of these, both are broken and will not hold a charge. I've went online, youtube, google, and talked to 3 customer service representatives, HORRIBLE product, returning the 2nd tomorrow. Nobody can explain why this is happening, all of the plastic has been removed that they were shipped in. DON'T BUY! If you do make sure you get the warranty- you'll need it!

Had difficulty setting up this Fitbit and then it would not load the last update and I was paying for premium services and Fitbit does not do refunds, I have had other versions of fitbit, but I switched to an Apple Watch.

Purchased for a friend as an upgrade to a sub $50 sport watch. The Charge 6 looks great, and has more features than the less expensive watch, but it is less accurate in counting steps. A 100 step test with the cheap watch returned a 100 step count. The Charge 6 test returned 112. We changed the dominant hand setting to dominant to lessen sensitivity and the test resulted in 92 counted. I own a Versa 3, which I've found to be quite accurate. They need to fix the Charge 6.

Fitness tracker suppose to track your goals and progress. Once you hit you goal and set a new goal. Previous goals are gone and shows goals never met. Useless fitness tracker

Stopped working after two weeks. Would not turn on or charge

Order was placed, confirmed, delivery date provided, has been delayed for 12 days! Still has not been received.

Things a piece of crap, wasted 150 on a thing that won’t connect to my device

Died after 3 months, after chatting with Fitbit directly through the Fitbit app on my phone they’re sending me a replacement, hopefully the replacement lasts much longer than this one did.

That device has the worst charging system; it comes off without any effort. The sleeves come off; they don't hold up to a good workout, which is what it was designed for.

The band keeps falling off and the battery keeps dying.

Bought my Fitbit in February 2024. In November 2024 it stopped pairing with my Samsung phone. Brought it to Best Buy Kenosha, they couldn't get it to work. The employee said that the product often doesn't last that long. Would not buy again.