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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 13173 reviews

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Rating by feature

  • Value

    Rating 3.0 out of 5 stars

  • Quality

    Rating 2.8 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the Charge HR's heart rate and sleep tracking capabilities, along with its ease of use and step tracking features. Many appreciate its accuracy and motivational aspects, while also noting a comfortable fit. However, some users point to areas needing improvement, such as battery life, water resistance, and band durability. Sync issues were also occasionally reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 250 Showing 4,981-5,000 of 13,172 reviews
  • Pros mentioned:
    Sleep tracking

    Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this item, use it everyday. love how it trackers your sleep

    I would recommend this to a friend
  • Cons mentioned:
    Sync

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, although I've had trouble locating it on my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You'll love this one! Easy to use and accurate! Worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Accuracy

    Rated 5 out of 5 stars

    Go and Get it today

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Accurate tracking and without doubt the best tracker in the market.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My girlfriend loved the Fitbit. She like the sleep feature also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my fitbit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in Best Buy with an elderly woman that has Alzheimer's. Chance and Carlos were not only kind and patient when she spoke what would be nonsense to them but they even interacted with her which made her feel special for the moment. It warmed my heart that these two young men saw what was truly important in life. And...I love my fitbit surge. Thanks guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbit Nation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! I really love my Fitbit! It's a great tool to keep you accountable and motivated. Our group of friends all have them so we challenge each other daily which keeps you from being so sedentary. The HR monitor works well and I've compared it to my chest strap monitor when working out.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and sync. Measure of time asleep is not accurate.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great,heart rate monitor is the main reason for the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking

    Rated 5 out of 5 stars

    Keeps me moving

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for people that want to be more active. Keeps me moving!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was on a cpap to track my sleep this was the best thing for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My girl purchased this and I purcharshed the fit bit surge..we've been impressed with the product and purchased one for her parents for Christmas..theyre both 71..they both love it..they initially had a step counter on their phones but loved the idea of having to store it in their golf bags while on the course.they also use it during other activities

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Simple and sleek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because a couple friends said they liked it. Works great for what I do at the gym. I like the hr feature so I know if I'm in my peak cardio range. Only knock had to be charged every 3 days

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest pedometer ever. It counts my steps. It keeps me motivated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple but great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps excellent track of progress and motivates me to move more!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great app, So-So fitness tracker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my fifth Fitbit Charge HR; the other four all failed to charge after approx 9 months. I keep buying these because I don't like the alternatives and the Fitbit app can't be beat. But please be aware that these devices are NOT moisture proof (ie, beware sweat can cause it to fail), and care is needed when cleaning it. Lastly, the charging port on the device is a tight fit with the charger, so if you are not careful when removing it, you can pull the back plate off. If you are a casual user, it will probably be fine, but for heavy exercisers, use with caution.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a problem. Would love for the price to be a bit less.

    I would recommend this to a friend
  • Pros mentioned:
    Step tracking

    Rated 4 out of 5 stars

    Good fitness band

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good for logging steps, but not heart rate.

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking

    Rated 5 out of 5 stars

    It Helps a lot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From exercise to sleep the info helps you adjust your lifestyle!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good tracking device but iffy on the accuracy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This band is really sleek and looks great, but it is iffy on the HR accuracy and step counting. If you are very active and do high intensity workouts you will notice that the band can't keep up very well and will lowball your HR. This definitely does the job of being an activity monitor though and I would recommend it!

    I would recommend this to a friend