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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 13443 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.0 out of 5 stars

  • Quality

    Rating 2.8 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the Charge HR's heart rate and sleep tracking capabilities, along with its ease of use and step tracking features. Many appreciate its accuracy and motivational aspects, while also noting a comfortable fit. However, some users point to areas needing improvement, such as battery life, water resistance, and band durability. Sync issues were also occasionally reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 639 Showing 12,761-12,780 of 13,442 reviews
  • Rated 1 out of 5 stars

    Unreliable product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Inaccurate and misleading data given when wearing it, not satisfied with it at all. Going to return it for a full refund.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great product, but the tangerine color faded

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Fitbit in general, but this color faded within 1 month, I returned it and exchanged it with another color

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like the fit. The heart rate monitoring was not very good. Off by 10 to 20 beats per min. I tried pushing up on the arm and all the recommendations. It was off on steps. Over by about 10 %. I tested this thing very well. More of a novelty not an actual work out tool. I'm very fit and can do a lot of this stuff with out a tracker. Was mostly looking for a heart rate monitor.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Didn't last long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for 3 months, then wouldn't hold a charge. Not happy with this product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not for long term

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came apart, only lasted 1 yr. My wife didn't even wear it every day!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Don't waste money on a fitbit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device died after 35 days. Right after the Best Buy warranty. Now I have to go haggle with BB to see about fixing this thing. Seems to be a continuing issue with Fitbit based on comments on their website. Also, have encountered other folks with the same problem....they ditched the fitbit and got something else.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Durable?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Fitbit would collect data as it should, but the outer case began to separate from the main head.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done.... Could be improved Holds the charge well. better than apple watch. Just not as sophisticated

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Isn't compatible with Samsung Note5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return the fit bit because it was not compatible with the Samsung note 5. Ended up buying a Samsung watch

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Functions worked great. But after 2 weeks the rubber cover started to peel. Recommend he Charge HR 2 instead

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Get the Charge2!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my 3rd Fitbit, I now have the charge2 which is a great improvement, especially in the battery life.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Not as good as my old one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to charge more often than my last one which makes it inconvenient.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Fitbit is okay. I found mine to be not very accurate and the screen is extremely small.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Water resistance

    Rated 1 out of 5 stars

    It was once good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was once good until my lady decided to jump in the pool and swim with it to track her exercise... yeah no good! They need to take a few pages from apple and Samsung and make their watches water resistant/ water proof. They would sell more , I'm just a consumer what would I know, right....

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not able to get work working properly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had a chance to stop in your store to see how to use it properly I'm sure your staff will help me

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wasted money as a gift for me and wife. I wish I could send it back and just get regular watches

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great item but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the item, but the band broke on my wife and mine. Twice! Fitbit replaced it, but it's a hassle.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for the basics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good for someone who wants to track your steps. Not the most accurate for heart rate though.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not always accurate but fun to keep track with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a fun product to help keep you moving throughout the day but the step counter isn't always accurate.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Band Fell Apart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall happy with Fitbit other than after 1 year the band has fallen apart in two different places.

    No, I would not recommend this to a friend