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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 13443 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.0 out of 5 stars

  • Quality

    Rating 2.8 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the Charge HR's heart rate and sleep tracking capabilities, along with its ease of use and step tracking features. Many appreciate its accuracy and motivational aspects, while also noting a comfortable fit. However, some users point to areas needing improvement, such as battery life, water resistance, and band durability. Sync issues were also occasionally reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 641 Showing 12,801-12,820 of 13,442 reviews
  • Rated 3 out of 5 stars

    Not accurate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it and helps you to make healthy decisions however the sleep is def not accurate!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its alright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are newer versions out I think that are better, but I got a good deal on it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Heartbeat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Fitbit grossly underestimates your real heartbeat.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went through 3 of them due to either syncing issues or the LCD screen continually going out. I upgraded to a Blaze and I've had better luck but I couldn't recommend this product with all the issues I've had.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The device is great, app- not.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the device, but the app is not reliable. It often fails to sync the information.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do have to say my 13 year old has wore it in football practice and it did hold up.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    clock is stuck on wrong time zone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have gone in to change the time to my correct time

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Battery is just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your policy of NOT allowing us to try it on or even taking it out of the case, is bad.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good thing this is being phased out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced this with the new charge 2. Had to use the warranty twice to replace her HR, first 2 just fell apart and the last one just wouldn't work, even after having Geek Squad members try to make it work. Don't waste your money on this, buy the newer version.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Charge hr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a nice fitness tracker that has all the basic components. It's just too wide.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good product for its price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for price. Step count isn't always correct such as stairs and what not

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Fitbit the dirt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Died in 30 days, Best Buy would not replace. BOOOOO

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    2nd Fitbit HR to have terminal failure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a Fitbit HR at Christmas 2016. It died in May. A solid green line. Can't reboot or repair it. Manufacturer wants to spend 3 calls and hours of wasted time it's dead. Replaced it with this purchase. 2 weeks later - same terminal error. QA sucks.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok at best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Fitbit is not very accurate. When petting my dog this thing count it as steps.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    My review is for Best Buy and the Fitbit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Fitbit HR for my daughter for Christmas last year. It is now August and it will no longer charge. Best Buy won't do anything because it is past the 6 month mark. The return policy should at MINIMUM be for the full 1 year that Fitbit allows.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Heart Rate function is NOT accurate on Fitbit HR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    W/ my HR at ~140, the FitbitHR says 90-170 -junk!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Get Fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still not used to it as it is not giving correct results of step counting.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    An ok tracker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK tracker for the price. However I've been through to inside of six months

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This product sucks for what it costs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like this product it is very poor it doesn't tell me to get up and walk

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    FitBit Good for tracking Steps and Running Miles

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. Good Steps Tracking 2.Very Good GPS and Running Tracking 3.Poor Alerts

    I would recommend this to a friend