Customer Ratings & Reviews

Informative device to have wherever you go. Thank you

Device stopped working after minimal use (less than a year and did not start using until 3 months ago). This is the third separate fitbit device that I purchased that stopped working. Three strikes and I am done.

There are newer models out now with better features.

The most useful feature to me is the silent alarm(s).

I had two problems with my unit. It started coming apart and was replaced. Later it stopped charging. I had an extended warranty which was great. I returned the item for full refund after the second issue.

I gave up on this model Fitbit. Returned 5 in a couple weeks span. Product wouldn't sync and other issues. Purchased the skinny new model Fitbit released in March 2016 and I love it. Stylish and accurate.

It was too bulky for me on my wrist. I returned it

All data thrown the truth are 50% of all registered

I think a better wristband would be an improvement.

I tried both HR and Charge both waste of money. Returned.

Love Fitbit but not this model. Battery life is bad needing charged every 2.5 days- the great thing about Fitbit is the Fitbit customer service - they are awesome & they are sending me a replacement

After the battery went dead I recharged it and then had to reset it and this has happened again and it won't turn on.

I am a personal trainer and use d my FitBit quite a bit. However, they were not very durable. I booked (or wore through) 3 FitBit bands...thank goodness I purchased the ext warranty!!!

I've had my Fitbit Charge HR for 2 weeks now. I was very hesitant to try one after I read through all the reviews on the product, but I decided to go ahead and try it for myself. I would like to begin by addressing the issues some people have with the heart rate tracking feature. Those of you who are having issues with the HR tracking must just have a defective unit, as my tracker does an excellent job estimating my heart rate at rest and when I'm exercising. Some people complain that their unit cannot track a heart rate greater than 160 bpm, but I consistently get my tracker to read bpm in excess of 190 bpm when I'm running. The step counter seems to be very accurate, although it will add a dozen or two steps while you're out driving or making excessive movements with your arms. The distance tracker is one feature that might not be entirely accurate. I walk/run tracks that are marked to be a certain distance around, yet the Fitbit always UNDERESTIMATES the distance. A lot of reviews here say that the Fitbit overestimates, but through my own experience, I don't believe that to be true. The tracker, however, is never off by too much, though. For example, one track I run is marked as a quarter mile, yet the tracker will estimate the distance to be about ~.21 - .23. No big deal. In my opinion, I'd rather have the tracker telling me I'm doing less than I actually am so I have that extra drive to do more (and to make up for the extra steps added on while driving). I can't say much for the calories burned feature on the device, because I take it with a grain of salt anyhow. So far, my Fitbit experience has been a success. In 2 weeks, I've lost about 10 pounds, partially because the Fitbit makes it fun for me to challenge myself. Diet and exercise are obviously the reasons I lost 10 pounds in 2 weeks, but the Fitbit helps me keep myself accountable; for that reason, I am satisfied with my tracker. I encourage anyone to try this product for themselves before making a judgment on whether it is the right choice for you.

It started out great, until the first one just stopped working out of the blue. The replacement one the whole band ripped and the digital part fell out of the band.

I love my Fit Bit. I also have an Apple Watch and feel the fitbit is a much better choice for a fitness watch. It is easier to use and I like that it looks at steps not just %of goal. It is easy to add calories in, too. I like to see my stats on the app. Interesting to see my sleep patterns. We have step goal challenges at work, too which is motivating and fun. It is great that we can all link up and follow each other.

This is my second Futbit HR. First one broke within warranty period so I received another no issues. The second one broke with two months. Not happy with this product at all. What a waste!

Can't see the display in the sunlight and I bought it Oct 15,2015 and now on December 17, 2016 it fails to display anything. It's Dead.

I am on my 3rd Fit bit Charge HR in less than 2 yrs. I've had trouble with them syncing and don't know if I would get another one again. They also need to be charged every few days.

I have had my device for approximately 6 weeks now and I have to say overall it is a great product. I was skeptical on how accurate the HR monitor would be since there is no chest strap - but it is very accurate. I wore my old Polar HR monitor while wearing the Fitbit Chart HR just to compare and both products gave the same readings. I am now down 7 lbs and well on my way to my fitness goal. I love having a product that tracks all of my activity throughout the day. It helps me keep stay mindful that I need to stay active throughout the day - especially on the days I can't make it to the gym. I also love the sleep tracking feature as well. Getting an adequate amount of sleep is very important in maintaining a healthy lifestyle. I do have a few things that I wish were better: 1) I find that I have to charge my device every 3-4 days - which is a bit annoying. I wish it could last longer without having to charge it. I would prefer to charge it once a week. 2) The mileage calculation is not quite accurate - when I run 2 miles on the treadmill - my Fitbit HR will say I only ran 1.75 miles. 3) I wish the charging port was not unique. In my first week of having my device I lost the charging cable and could not use any other USB cords to charge it. I had to order another charging cable which cost me $19.95 - ridiculous!!