Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.4 out of 5 stars with 13443 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.0 out of 5 stars

  • Quality

    Rating 2.8 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the Charge HR's heart rate and sleep tracking capabilities, along with its ease of use and step tracking features. Many appreciate its accuracy and motivational aspects, while also noting a comfortable fit. However, some users point to areas needing improvement, such as battery life, water resistance, and band durability. Sync issues were also occasionally reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 665 Showing 13,281-13,300 of 13,442 reviews
  • Pros mentioned:
    Heart rate

    Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Fitbit. I like the charge better than the flex. The heart monitor is great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for spouse who loves it. Easy to track your calories and work out info.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Would recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set uo, use and interpret results. Used with Android.

    I would recommend this to a friend
  • Pros mentioned:
    Step tracking

    Rated 5 out of 5 stars

    Great tracker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and helps keep me stay on top of how many steps I take in a day!

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking

    Rated 4 out of 5 stars

    my wife bought this

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my wife bought this, she swears by it and is happy with it

    I would recommend this to a friend
  • Cons mentioned:
    Waterproof

    Rated 1 out of 5 stars

    Fitbit Charge HR died in less than 8 months.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this from Best Buy in Jan 2015, and now it's pretty much dead. I had it on when I took a shower a week ago, and it just stop working. I thought this product is waterproof. Definitely wasted $150.00 since it's out of warranty, and I did not buy any insurance from Best Buy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sleep tracking

    Rated 5 out of 5 stars

    It is instrumental in my weight loss journey

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I pair it with MyFitnessPal and Withings scale and it keeps me accountable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    i love the color

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love the color and fit of this fitbit on my arm!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate

    Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my fitbit charge HR best money ever spent. Lost 50 pounds so far

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking

    Rated 5 out of 5 stars

    Great item for price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased item to keep track of sleep data...weight and fitness updates

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Died

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Died in less than 72 hours, returned, it was good until then

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Best bang for buck

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price point, you can't beat the features this thing gives you. Sure, you'll argue the dashboard interface and other items like that, but overall you can't beat the value you get from Fitbit. I previously had a jawbone and I got used to their UI. However, the social aspect won me over with Fitbit as opposed to Jawbones.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate

    Rated 4 out of 5 stars

    It's good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the product and able to track my heart rate

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Inaccurate when used on treadmill

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I like the Fitbit Charge HR as a motivational tool... provides reasonably useful information on activity and sleep patterns, and aids in setting goals and just getting up and being active. Its major flaw is that the step counter is grossly inaccurate when walking (and presumably running) on treadmills, even if your arms are swinging normally and you're maintaining a normal gait. I found it to be as much as 50% low in recording steps, rendering it nearly useless for this activity. If you're looking for a tracker to provide directional information on how much activity you're engaging in from one day to the next, the Fitbit is a solid choice. The app is pretty good, too. However, if you need a high level of accuracy for recorded steps/distance, I would NOT recommend this device at this time; I would expect that this could improve with some algorithm changes and a future firmware upgrade.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love bought two as a gift and also one for myself

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and give you incentive to walk and move around more

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Semi-happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like sometimes it did not accurately count my steps. Was hard to connect the charger in and it would keep popping off... I am a heavy sweater in Florida so I feel it caused a malfunction and now it doesn't work. Did like it when it was working

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to set up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to my fitness journey. Easy to use and set up.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy total garbage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device picks up normal activities like driving as walking and climbing steps. When you enter that you were driving for that doration, it does not delete any of the badges you may have earned for your progress climbing steps or walking. On a 60 mile trip to work I climbed 400 steps and walked 7000 paces. Fitbit customer service was not helpful at all. Until they make a drive mode to turn off the pedometer while driving I will never buy another Fitbit product. I returned my Fitbit HR charge.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sleep tracking

    Rated 5 out of 5 stars

    It does what it's advertised to do.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy the sleep feature. I wear it all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Motivational!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product to keep you motivated through the week

    I would recommend this to a friend