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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 13443 reviews

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Rating by feature

  • Value

    Rating 3.0 out of 5 stars

  • Quality

    Rating 2.8 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the Charge HR's heart rate and sleep tracking capabilities, along with its ease of use and step tracking features. Many appreciate its accuracy and motivational aspects, while also noting a comfortable fit. However, some users point to areas needing improvement, such as battery life, water resistance, and band durability. Sync issues were also occasionally reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 671 Showing 13,401-13,420 of 13,442 reviews
  • Rated 5 out of 5 stars

    excellent product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product if you like exercise and staying fit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What else can I say... Best fitness product on the market

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how accurate it is and how it tracks my heart rate!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased two additional Fitbits for family members.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    really good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this one is really good and the app is excellent as well!

    I would recommend this to a friend
  • Cons mentioned:
    Band quality

    Rated 2 out of 5 stars

    Good technology. Terrible hardware.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love all of the tracking features and software but within a month of purchasing and with normal wear the screen cracked on the side and the band started peeling away from the screen.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great tool

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only is this fashionable, it's a very helpful tool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fitness tool

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves his Fitbit. Is helping him walk more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Father's Day gift for my husband and he loves it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Love my Fitbit! It's great and helps me out

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Buyer Beware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this product. It will not even last two years. Please read the reviews from their blog and on their facebook page. The plastic part that charges the device WILL break within two years of purchase, Fit Bit only warranties the product for 1 year and they will not budge on their warranty policy. If you don't believe me please do more research than just reading the reviews from Best Buy. There are multitude of bad reviews on their own page. I just don't want what happened to me to happen to anyone else.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    went dead after a week of use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son in March but he never used it till July, he finally set it up, used it for a week and it went dead and will not charge. Tried a reset and that did not work. I called the company and they said to return it to the store. I don't have the receipt so I'm stuck with a piece of garbage. Will not buy another fitbit product.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The screen scratches easily

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen scratches easily. It's a great product. I like the blaze better but this looks better. I bought 3 different ones for my household members. Once linked to a phone, it doesn't link will to another

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bluetooth disabled and broken

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bluetooth was disabled on the device and therefore made it unusable. Have to wait three weeks before a new one is sent to me that has a workable Bluetooth. A bit disappointed that it was sent to me inoperable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Inferior design

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved everything about the Fitbit charge HR but after purchasing three in 16 months with the same problem, the button broke off each time, I decided to switch brands. It was suggested that I worked it too hard, but I'm 82 years old and only used it to track ballroom dancing, Zumba, and sleep???

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not well built

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wrist band came apart at the screen on mine, my warranty replacement, and my wife's bands. They refused to replace my second one.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sync

    Rated 2 out of 5 stars

    Disapointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had to re-sync this device several times, it is disappointing that a product that is used by so many would have these issues.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sync

    Rated 1 out of 5 stars

    Unreliable. Works then Doesn't.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 times on phone with Fitbit to fix problems of syncing, locating tracker, or unable to find server. Downloaded apps, Uninstaller, reinstalled, etc. Still doesn't work 90% of time. It NEVER connected to MyFitPal, which is why I bought it. Fitbit won't refund the product b/c I purchased at best buy. It worked for the 1st 3 weeks.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my Fitbit. I wish I had spent the money on the newest one though. There is a green light on the underneath side that bothers me t night when I charge it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    bad investment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The heart rate is inaccurate I purchased this to monitor my heart rate while doing cardio exercise. It does not work. This is the worst investment I made.

    No, I would not recommend this to a friend