Customer Ratings & Reviews

Works well as a step tracker. Doesn't do anything special. Band kept tearing and eventually returned it.

The front screen developed a weak spot,then it was protruded out. This made it very difficult to charge. It is not a year until June,2017) :(

I have found that if I am driving in my golf cart it thinks I am walking and gives me steps. Not good if you are looking for an accurate step count

The heart rate tracking does not do well during exercise. It kept trying to read my heart rate constantly and when it did, it was not accurate.

This fitbit was great for keeping up with my running and apps but it didnt do as much as I wanted like getting text or call notifications, etc.

Heart rate monitor not accurate at all. Over 100 BPM while sitting. Not something I would wear sleeping so no point in the sleep tracking feature.

The tracker was a gift for my wife. It does everything that it is suppose to. My wife does not think it is accurately recording her steps.

Frequently does not count steps. Display locks up. Manufacturer has very poor problem solving skills.

I must have exchanged this thing 5 times. Because of cracks or not syncing or battery issues. I definitely recommend getting insurance

I had to call customer service to get it to link up to my phone and computer. not enough instructions in the box. Customer service was good.

Started out as a great gadget. Had problems a few months in with it not syncing to the iOS app. Wife and daughter both have the Charge HR, and both have broken. They just split right in half. One happened in the warranty period, one 4 months after warranty expired, I guess when I pay $130 for something, I expect it to last more than 16 months.

Both my wife and I own this product. when we are together the numbers are very different. It is fun to keep checking the nubmers.

Average features, great for a beginner or for a step up from the fit bit. But if your looking for more this isn't the one to go with.

Had a lot of trouble setting up and connecting to my mobile phone. didn't sync well at all...

i chose this for the heart rate reader but it doesn't track it well. Sometimes the reader will go blank and throw off my stats.

I was lucky enough to be some of the few people who received the Fitbit Charge HR prior to it's scheduled release. This year wearable technology has been the craze. I've been using the Fitbit Flex because our hospital was providing a subsidy to help the employees get fit. Now the Flex is not the best wearable. I currently have the Pebble, Moto 360 and I've used the Samsung Gear Live and Basis. The Flex by far is the most convenient one to use. But the Flex does have it's limitations and issues with the battery. So when the Charge HR was announced, I was extremely excited to see what it can provide. Compared to the Flex, it is twice the thickness and the strap is now a buckle. So far I've been impressed with the results of the Charge HR. I'll list the pros and cons. Pros: Auto Sleep Log: Much more convenient than having to start and stop on the Flex. I don't always fall asleep when I logged it with the Flex so having the Charge HR start it when I actually fall asleep is great. Logging Exercise: I love the ability to log each workout session. With the Flex I felt that my strength training sessions were lost because they weren't constant hand swinging movements. I can also better track how long my workout sessions were. This leads into my next pro. HR Monitor: The HR Monitor is a constant and checks your resting heart rate vs when you are active. This is great for calculating your caloric burn and if you want to see where your fat burning zone is. I think this provides a great tool to track your workouts more accurately. Stair Counter: This is a great motivator to take the stairs. I was taking the stairs with the Flex but it didn't capture that accurately. I go up 6 flights of stairs to my office at least 3 times a day and would like credit for that. Caller ID: This is a good function to have but for me it's not a deal breaker. But if you are like me and keep your phone on silent, it is always good to have something on your hand vibrate when you get a call. It takes a second or so to get the notification, but it's useful to have. Now for the Cons or areas of improvement. Cons: The buckle on the strap feels cheap. It's suppose to be surgical steel but feels more like hard plastic. Having to put the Charge HR an inch above the wrist can be annoying. I think it would be a little better to have the heart rate monitor on the underside of the wrist where you would feel your pulse. The best thing that Fitbit can do is to have a better charging mechanism. If they can allow it's devices to wirelessly charge, that would be great. That would be a huge plus because you don't have to mess with plugs. Just place it on the plate and let it charge. This a great feature with the Moto 360 and makes it so much easier to have multiple charging plates at home, in the office and in my travel bag. The last thing that I would expect from Fitibit is a better instruction manual. With the new added features of the Charge HR, I would like to maximize the use. Luckily I was able to figure things out quickly, but for the people who are not as tech savy might get frustrated trying to go through the functions. Of course the app is great and it's even better that it syncs with MyFitnessPal. Overall I think the Charge HR is a great step up from the Flex and sits on the same level as other advanced wearables. I think it's worth the investment and would be a great gift for someone who plans to get into shape. I'm a strong believer that you need to track in order to get the results that you want. For the average person; If you don't know what you did today, you won't be able to progress tomorrow. With a proper diet, Fitbit has helped me lose 30 lbs in 11 weeks. Seeing what my results was a great motivator. The weight was not water weight but actual fat. From a 1 keg ab to 6 pack abs, it's worth every penny.

I purchased my Fitbit hr 2 months and 1 week ago. The rubber has started to peel. I never wet it or done anything to damage it. Its been a few days and it's getting worse. I googled the issues and this happens quite often within 2 months. I contacted Fitbit and they're sending me a free replacement. I hope it doesn't happen again.

Way to many problems with this device. That model just above this one is 10 times better.

I did not think it was very comfortable to wear and it did not keep accurate counts of steps taken and stairs so I returned it

This good watch to have but there was a problem when time changes its does not changed no matter if you do the updates.