Customer Ratings & Reviews

ok! poor instructions. hard to set up from a laptop.

Could be better overall it's made with cheap material

Not very accurate. But keeps you going says my wife

THIS ITEM IS HORRIBLE! IS NOT ACCURATE AND ITS UGLY!!!

Returned the product could not get it set up to work

It doesn't track my steps. troubleshooting always.

NOT receiving caller ID NOR accurate steps climbed

I loved my Fitbit until it just quit working . It will not charge at all and I have no idea why. I'm going to contact support and see if the can help me. I have had it for about a month.

I bought this to use as a step counter, and to be the official judge in a contest between my 12 yr old and me to see who went further in a 24 hour period. I couldn't figure out why she was winning by 1000's each time... Well she figured out that there's no need to walk because every time that your arm moves in a forward and back motion it counts a step. So she would play catch or just move her hands while seated and her numbers just soared. Very inaccurate and I would not recommend or purchase again had I known that 1st.

This Fitbit Band is a great idea but it's only made to last about 6 months. After that, the band starts to separate from the main assembly. I am happy I got the Geeksquad warranty which covered from Fitbit's poor craftsmanship.

I wasn’t impressed with this Fitbit. The band separated from the Fitbit which allowed moisture to accumulate and eventually render the Fitbit inoperable.

I bought this for my wife and at first she liked it. If you're looking for a fitness tracker to challenge friends with this is for you. my wife wanted to use it to run but with no Gps it wasn't what she was looking for

I returned this product after 3 days of use. Would only hold a charge for about 30 hours and then would be dead. It did seem to keep track of steps accurately but the floor feature was a total dud. It said I climbed 15 floors one day when I had not climbed 1. My other complaint is that if you have a very petite wrist like mine it was really wide and got caught on sleeves and coats a lot. It fit tight but stuck out about 4mm on both sides of wrist. Sleep feature was very nice and quite accurate.

This product does not last at all. We are on our third FitBit in a year. The company has been good at replacing them when they break (which is why I'm giving them 2 stars), but the quality is just not there.

As they say, there's room for improvement. Software was great, but hardware was not. Control button came off of both the first fitbit and its replacement. Not from misuse. AARP member.

Returned this one for a different color. However the one that I got in another color did not work right out of box and customer service I rated as a -10. Twice on hold for well over 1hr and 30min. then they disconnected the call. Finally on the 3 day i tried and waited over 2 hrs. The person who finially picked up had no clue how to make the watch work. He told me to bring it back to Best Buy and exchange it. I told him if that is the best you can do then I will return for credit and purchase a different brand GARMIN and it LOOKS and WORKS great!

This Fitbit is not accurate. The heart rate is way off and it counts steps that don't happen. I tried to take this back after 33 days, to Best Buy Okemos, just this week and they declined. Tyler at the front desk told me I only had 15 days to return the item and no exceptions. ??? I'm very unsatisfied with Best Buy.

Has not been working only worked for 4 months and after that I haven't been able to come on ... while it was working I didnt feel that it was accurately give heart rates and steps

I tried this Fitbit first. It fit ok, but for the heart monitor part, it put too much pressure on my wrist. I guess my wrist is too thin for this one. Trying the larger one.

Purchased Fitbit Charge HR 5/4/16 (on-line). Best Buy had a Sale on the same item in June (on-line). A normal return or exchange would be 31 - 60 days at most other stores. Went to Pt. Charlotte store and was told to go home and contact BB on-line as I bought it on-line and picked it up at the Pt. Charlotte store. Now, I am told it is past a 15 day purchase period. I don't feel that I am asking for anything unreasonable by asking for a Price Match. Paid $149. / Sale $119. I am asking for a $30. refund.