Customer Ratings & Reviews

I loved the Flex when it first came out but it became boring over time and was really a no frills steps monitor and did not have all that I needed. This version they stepped up the game. With all the other monitors out on the market, they needed to come up with something that monitored hear rate and added stairs and other pieces along with caller ID etc. This device covers you from all angles and works with the existing Fitbit App, plus you can customize the display and charging it is easier and no pulling out the little thing from the band etc. This works perfectly and I love the HR monitor and miles etc. The only issue I have, the band has a rougher surface almost waffle like and it picks up every shred of lint from sleeves so you are constantly wiping it clean. Plus no ability to switch out the bands etc. Other than that, a great device and worth the price!

My first device was off, it skips count. When i returned it and got a new one i was satisfied by it's performance. On the other hand i think it estimates your hear rate and calories burned..

Upgrades to this. Not impressed. Don't like the green heart rate light-it is very bright at night. It also needs to be charged much more often.

I got this device for my wife for mother'a day and she did not like it. It felt to big on her wrist.

Got this for my wife. I have the Apple Watch. We are both Apple addicts. I truly wish I convinced her to get the Apple Watch. The Fitbit is so blah. Wish Nike still make the FuelBand.

I have had it for 10 days and its already broken. Best buy or Fitbit will not replace it saying its not under warranty coverage. Next time ill shop Walmart they take care of their customers.

I'm not completely unhappy with this purchase, but we did have a problem after a month or so with the sync. We called Fitbit and got great customer service and problem solved.

The wife loved it until one day she went to look at it and the screen was broke. she didn't remember hitting anything must be a cheap glass cover if it breaks that easily.

It was good in general but I don't like that the acurancy for the steeps counter is bad for me, if I'm seating and I move my hand it will think I'm walking, I don't like that.

I received as a gift, would have never bought for myself. It is a motivator on the days there does not seem to be the time to work out. I have not bothered to wear in awhile.

Won't work with my PC (doesn't have win 10). Won't sync anymore. Bluetooth attachment doesn't work. Bad Buy. Fit bit won't help...

Fitbit does work and I am walking more However I am not always wearing it as I am getting a rash on my wrist area due to the band

Overall great product when it works. At times, it won't read heart rate but this may be due to me using it to monitor my daughters heart rate and her wrist is really small.

Bought it for my wife...got inaccurate heart beat readings and it had trouble syncing to her phone...returned it for a refund

This tracker is good for basic steps and heart rate monitoring. I have had to get a replacement twice. Once the band broke, the other time the tap area began to bubble.

Purchased as a gift for my wife on her Birthday. Did not work out of the box. Their customer service is rated a -1. On hold for a long time like 1 1/2 hrs only to find I was 5mins past their quiting time. So called back the next day and waited another 2 hrs then 3 hrs with their tech rep who could not get the watch going. At the end she told me to bring it back to BEST Buy. Which I did and purchased the Garmin instead and it is great working well no problems what so ever. GOOD BYE fit bit

Lasted about a year before the plastic fell off and I lost the button. Could no longer charge and was useless. Buy the 2-year protection as you will need it.

Heart rate is a plus but pretty inconsistent. Functions are unnecessarily clumsy, this is after all an apple item-we have learned to expect more from this brand!

lasted maybe 6 months before the band started to fall apart. No replacement bands available. poor design choice.

This is a follow up to a previous review. I initially rated five stars. However, I purchased in March and now 6 months later the band is coming apart & the time keeps lagging, even when I follow the troubleshooting tips. Just contacted Fitbit to see if they will repair/replace. I also had issues with the band on the regular charge (kept falling off) so I thought this one would be better. Hmmmm. I don't know if I will buy another. This is the third one in two years.