Customer Ratings & Reviews

Disappointed, calories burned, steps walked, HR all inaccurate. Hoping Fitbit comes out with fix. Think this is a great idea, but bought to track my fitness, but only thing does real accurate is tell time and tell me who is calling. Several people on Fitbit community forums have complained of same this. Make sure you check their reviews before purchasing. Friend purchased one same time I did and is having same problem. Also, the sizing seems to be smaller then listed.

Does what is says it will do. FitBit app on iPhone is laid-out clearly and very user-friendly. Watch has simple interface and a nice look. It does a good job reading heart rate which was a primary reason for selecting this model. Would be five stars except that it occasionally has issues syncing with the iPhone by bluetooth. One sync took almost twenty minutes!

Bought this as a gift for my wife and we are so very pleased with it. Great fitness tool. I would strongly suggest this. Best feel out of all the fitness products.

This device does not work for me. My main reason for purchasing the Fitbit HR was for the heart rate monitor, HOWEVER about half the time it is wrong by a factor of two. IE if my heart rate is 62, Fitbit HR reads 124. I have tried all of the tech support tips such as wearing it 3" from wrist. (BTW, super uncomfortable to wear a band in middle of forearm) Nothing works consistently, I've tried 2 units already. Documentation states that different personal physiology will affect accuracy. This device does not work on me. If I'm an outlier, fair enough- but I suspect the optical sensor technology is not yet refined. I'm sure Fitbit will eventually release updates to make the sensor work well for more people, but I am returning it.

Purchased the Fitbit Charge HR for my wife, initially at another retailer. That unit failed within a week (would not accept a charge). I returned it to the retailer, then re-purchased the same unit at Best Buy in hopes I would get better technical support. The Geek Squad's technical support to help me get set up was great, but after a day that unit also failed (download issues) and the Geek Squad said I had another defective unit. I did not give Fitbit a chance for a 3rd strike; just returned the defective unit for a refund (no issues with Best Buy to do that) and will think about a different manufacturer.

I purchased this Fitbit after having a cheap off-brand one previously. I used to collect "steps" just for folding laundry. This one, worn on the arm, is incredibly accurate and only tracks actual steps. The only flaw I see so far is that it doesn't record steps taken while holding onto a shopping cart handle. I love the features, the app and the accuracy.

I like the Fitbit Charge HR, however, I feel as though the heart rate monitor and calorie counter really isn't accurate. Mine always measures on the low end. One of my workout friends (who is around the same build as myself) wears a chest monitor and it said she burned double the calories I did during the same workout.

Bought this for my 17 yo, she loves the vibrating alarm and the caller ID which you can get by downloading an app in about 3 minutes.

This product works flawless for me no issues at all. Every step counted heart rate is accurate. The software side too is easy to use

This watch is really useful if you exercise everyday. It's not accurate sometimes but so far it does the job.

Great product to keep all this info on my phone. It will maintain our activity level.

Bought this for my sister in law for Christmas. She set it up right away and loved the features on it. Great item!

This watch is awesome and so functional. Bought it for my boyfriend as a gift and he loves it. Great for anyone

Works great for most things, but is often inaccurate in counting stairs. Other than it's great!

Very happy I decided to get a Fitbit. I actually like it more than my Apple Watch. Cute new color, much more comfortable on my wrist than the Alta. Extremely accurate. Perfect for every day.

The two Fitbits I had both broke down and they let me return it but now it has broke down again. I think it was very bad coming in the store 5 or more times to return this product. I love this fitbit, but they need to have this product last longer. It was not charging.

I really enjoy using this, although I probably wouldn't have purchased it at full price.

This purchase was for daughter in law, I myself already had one and love it. She really loves hers too. Wish battery lasted longer but if you turn off setting for heart rate it doesn't need to be on all the time the battery does last a little longer. Overall very nice purchase : )

I love my new Fitbit. It is a great motivator plus I can monitor my progress on my phone app.

The associate was very knowledgeable. He helped me buy the correct Fit Bit for my needs,