Customer Ratings & Reviews

I returned this for an Apple Watch. High price for something that doesn't do much.

could not get it to link w/cell, tablet, or laptop. took it back no way to save info...

Only buy black. Bought a pink one for my wife and it turned black! Can't clean it!!

I hated this tracker because it wasn't accurate and didn't let me edit my counts

Less than 5 months and is broken, it doesn't count steps or anything else.

I’ve always had connection issues after having it for 1 week.

Geek Squad told me about this situation so then I reviewed the product finding many complaints about it....I returned it but really want a fitbit so when I get a new phone next week I will reconsider...Your staff was helpful

Heart rate is never correct. I know this because I have equipment at work that I take my hr. Also, most of the time it displays dashes instead of a rate. The alarm never goes off. The caller id from my phone never works, and the steps do not count as I am walking. Horrible purchase.

The only reason I am discounting 1 star is the user interface. It is not very intuitive how to look at your data using the app. Once you figure out how to read the data especially the HR data when you work out. It records your resting HR when you sleep. Speaking of sleep, it will automatically know when you go to sleep and wake up. It will record your restless minutes during your sleep. I would recommend this product if you want to get a better accurate reading on burnt calories. Best of all, Fitbit has an excellent customer service.

The band is flimsy and will break in the first year.

It is okay if you are looking for a basic tracker.

I love this product! I really gets me motivated to exercise more and eat right. If you use the fitbit how it was meant, recording meals and tracking your progress, you'll find yourself motivated to be more active and live a much healthier and more productive lifestyle! I certainly did. The only difference I've found between the Fitbit Charge and the Fitbit Charge HR is the heart rate monitor and the screen that you can use to frequently view your current progress. Believe me though when I say that it is totally worth the extra cost.

I got the Fitbit HR to keep track of my walking distance and heart rate during. I walk three to three and a half miles every morning. I now also love seeing how long I slept and how many times I wake or are restless during the night. I see the analysis of everything on my iPhone. On days I walk and go shopping or do things I get my 10,000 steps. Otherwise I find myself having to walk around the outside again later to get my 10,000 steps. I love how my Fitbit buzzes and flashes to tell me I got my goal for the day....10,000 steps.

I simply do not like the item, the design or fit. I used to wear the Nike Fuel Band & to me this item just didn't work for me. I wish I could return it but I threw away the packaging.

The Geek Squad gave 101% to make Fitbit work for me, however, Fitbit changed its workability with cell phones and deemed it would no longer program into my phone. What a shame! No warning, just cut off from service in an Fitbit upgrade.

The Fitbit stopped working in less then 30 days! Took it back to Best Buy only to be told the no longer honor Mfg. warranties ! Terrible policy not to stand buy products you sell.

My wife loves the fitbit and has been using it everyday. I like how it synchs with the software that you can download on your phone. I have not use the PC Software only the phone. The only downside is that the strap could be a bit bigger. Also the battery doesn't last 5-7 days as specified. When you use the silent alarms the battery life tends to diminish. If not for that I would give it 5 stars. The tracking and HR is pretty accurate.

This fitbit is a piece of junk. I have had to have it replaced multiple times because it just stops working. It also has issues with the strap blistering which makes it look awful. Skip this model.

I bought one thought it was defective, exchanged for another and had the same issues. Would rarely synch with phone. And when it did it would only update for the day, not the week like it was supposed to.

I bought the Fitbit Charge HR in plum small. My wrists are thin so I bought it in small, but I wish that I had tried on the medium first. I do wish that I had bought it in Medium because of the way the strap is, I have to put the bar in the 3rd opening and in the heat, I would prefer it to be in the 2nd opening, but it is not secured with the loop. When I first got it, it did not accurately keep time, but the Fitbit company replaced it promptly after they had trouble syncing it online too. It is great for monitoring your heart rate and steps. Most of the time it seems to be accurate, but not if it is low on power. It monitors your sleep if you wear it to bed which is interesting because you can see how little sleep you are getting.