Customer Ratings & Reviews

Working out my heart rate was 167 but Fitbit HR showed 124. I had the polar rate rate monitor on me as well which showed my heart rate on my treadmill. Fitbit HR has been consistently wrong regarding my heart rate. Do not buy this if heart rate is important to you.

After few days, it started showing incorrect time.

My son likes it but not working like it should be.

Not accurate compared to my friends. Returning it.

Good reviews, poor performance. Save your Money!:(

The stair count is completely inaccurate. It also sometimes registers me as riding a bike when I'm driving below a certain mph. I'm also certain that it is overcounting my steps. So at this point, it is an overglorified watch. I really miss my flex.

I was a little hesitant about this fitness tracker after I read some of the negative reviews, but I have had my Fitbit Charge HR for about a week, and I have found it INCREDIBLY motivating! It works like it's supposed to and seems accurate for the most part. The stair feature is correct each day, and though it does add a few steps when I travel for my 60-mile round-trip commute, it's only a few, and I figure that makes up for when I take it off for the shower every morning. My favorite part of this tracker is that I find it incredibly motivating to get my behind moving, which is really the point. I check my points throughout the day, and I have lost two pounds this week without making many alterations to what I'm eating. I did notice that I'm eating less, though, because I'm moving more instead of sitting around. I am a college instructor, so I have a lot of time when I can just sit during my office hours each day. Now I find myself moving around more to add steps. At first, I thought it would be hard to get to the magic 10,000 steps, but yesterday I was up to 11.000! I am glad I decided to buy this device in spite of the negative reviews. Another great feature is that it tells me when my heart rate is in "fat-burning range," which is really nice. I gained weight while finishing grad school, so losing the extra goo was part of my motivation for buying a fitness tracker. It works seamlessly with my iPhone 6+, and so far it seems like a truly great product that does what it claims to do.

Very unhappy, the main reason for getting this was to track my heart rate during my workout and it is very off. It did not track very well it would read 60 and my pulse was really 150. I use it for a watch, that's all its good for.

I did a lot of research before opting for Fitbit Charge HR. My estimated size was S based on the charts, but I was thankful I tried it on in store, and found the small to be very tight around my wrist. On the functionality side, it works like a charm, automatically counting steps, floors, heart beats and miles travelled. It also tracks your sleep pretty accurately, but I decided to take it off while I sleep as it was a bit uncomfortable. One of the nice things about going to sleep with the band on, though, is that you can set it to wake you up with silent alarms. I was initially concerned about battery life, but the Charge HR lasts for a week with the heart rate monitoring ON. If you turn that off, it easily lasts more than 12 days on a single charge. The fitbit is most fun if you set up teams and challenges with your friends. Happy exercising!

The product was defective and when I tried to return it to Best Buy I was told they could not accept it and I would have to contact the ompany. I did that and could not get a refund. I am very unhappy.

I am an OG fitbit user and have always loved their products. This Fitbit Charge HR added the most requested feature to the arsenal. Heart Rate Monitor. A few gripes because i'm sure there is plenty on the positives. The colors... Black seems to be the ONLY neutral color to choose from, this doesn't make sense to me. You can't change the band and/or the color. So more neutral colors would make it easier as bright orange might work with one outfit... but not another. A few options when it comes to colors: White Grey Beige Gold Clear Mine has held up, I know five other people with these (because of my reviews) and two of their fitbits had small issues (one stopped connecting, the other part of the band fell apart) in both cases it was under warranty and bestbuy and fitbit took care of it with no hassle. The heart rate factor seems accurate for resting, not so much for high exertion. Not a big deal for most, what they are finding it seems is that the resting HR can show more about stress and over training than other factors anyway. The app is nice however it takes a while to sync and I haven't seen any real updates for a while. They also haven't release the info to apple health kit although there is work arounds. Overall the best allday tracker out there with a great price, just a few things they need to workout... More sensors would also be nice (i.e. the bodybugg) - looking forward to the next generation.

I had the non-HR fit bit, Charge, but I wanted more features. I returned this item promptly as it was inconsistent reading my activity and heart rate. I switched back to the non-HR version.

The steps were more then what I was stepping. Even when I did not move it was still counting steps. Wasn't to happy about that. So I returned it.

Great size and basic information needed to track your workout. My only problem with it has been accurate tracking into peak zones because the hr sensor fails to read due to sweat. I recommend this watch if you are more int o step count, sleep tracking and working out with HR into the cardio zone only.

Bought one for myself and my wife. We both love how it motivates us and keeps us honest with ourselves re sleep and exercise patterns. We are just beginning to discover and use the calorie counting tools on the app. Happy I chose this model as the heart rate info is very useful in conjunction with the apps, gives much greater insight into exercise levels and impact on calorie burning.Very happy with this purchase.

As a 72 year old female, I was looking for something that would track the effectiveness of my activities in relation to heart rate, calories burned, and time while in fat burning and cardio levels. This Fitbit filled the bill! Fitbit Charger HR has helped me stay on track to improve my health and strengthen my bones. Tracking my regimen has been a big help in loosing over 20 pounds over the past four months!

The fitbit system is really awesome - you CAN make an account with fitbit before even making a purchase if you'd like- just go to fitbit.com to can get an idea of the ecosystem. Depending on what watch you buy you get more features in this system. The website, and phone app sync together. You can use the phone to log what you eat and water intake to ensure your " In calories " are counted against your burned calories. If you want to get really fancy I love combining the Aria scale. Just got that too and it shows weight over time, everytime you step on the scale weight and BMI, and body fat is logged into your ecosystem. Yeah the watch is 150$ and the scale is another $129 but you probably pay that much in a month's cable bill - and what's more important than your health?

Please do yourself a favor and Do Not Purchase this defective watch. I exchanged this fitbit 2 times & after the 3rd time I ended up having to return it for store credit!

The Fitbit is not accurate at all. My son has 500 steps just taking it off the charger. 10k steps within 1 hour. This Fitbit is horrible. I love mine. But not this one

The wrist band of the Fitbit came unglued from the body, making it absolutely useless. I have only used it for 8 months. And no way to change to a new band.