Customer Ratings & Reviews

I got my Fitbit Charge HR as a Christmas gift. It had been doing pretty good until a couple of days ago. The plastic back where the charger connects fell off. Now I'm having a very hard time charging the thing. I like the product, I'm just disappointed in the quality of the device. I had hoped it would last longer than five months before it started having problems.

The Fitbit Charge HR really has ways of making you get motivated to get your steps in. Making challenges with friends is a lot of fun and is a real motivator. The only downside is they seem to break relatively often -- but they have a great warranty that bestbuy fulfills.

Have purchased a number of Fitbits for myself and for gifts. They have all been used extensively. Wish the rubber covering was better designed so as not to become unattached. Changes to the strap from earlier versions were very effective. Great value for the price!

I purchased a HR in April of 2015 and the battery died in August 2015. Forgetting about it, chalking it up to a bad product I left it in my drawer. A friend reminded me about it and informed me that there was a 365 day warranty and I should try to get a replacement (it was $150 after all). Called and got a replacement quite quickly in February 2016. Here we are, 5 months later and my HR is broken once again, with the screen not functioning and the battery not holding a charge. I know what you're thinking, "this guy beat it up I bet" Well, you'd be wrong. With no more damage than what you would get from normal everyday use my TWO HR's have broken within 5 months. Is this a cool product? Yes, when it's working I loved it but in my experience they only last about 4.5 months and don't worry, if you have had an experience like this and your HR is out of warranty (even though you've only gotten to use you HR a COMBINED 9 months) Fitbit will offer you 25% off.

I bought this for my wife and she love's it. She competes with her friends so she's motivated. She doesn't use the heart rate/sleep analysis that much so probably would've gone with a lower model.

Fitbit Charge HR Activity Tracker: This heart rate and activity tracking wristband is built to capture your movements and health patterns all day long. Easily monitor your heart rate so you can maximize your workouts, learn about your sleep quality and monitor progress on your goals.

Great reviews but has not synced for 3 weeks out of 6. Company web site says they are aware of the problem for that long. Go with something else.

The ChargeHR has been a wonderful motivator for me to get moving. The tracker along with tracking my food has been an eye-opening experience. Not sure how accurate the sleep tracker is, but it's interesting information. Would recommend for people of all activity levels.

Keeps track pretty accurately but the only issue is that while I'm working out that it loses heart rate I'm guessing because of the sweat. And compared to my heart monitor with a chest strap fit bit is 250 calories less than my monitor.

Absolutely love my fitbit. I purchased the Fitbit to help me keep track of my heart rate and health patterns. It as been a great assest. It's lightweight and easy to use definitely recommend it to those that want to keep track and stay on track.

I had first bought the regular Fitbit flex but it fell off my daughters wrist a few time so I went with the HR. Now my 7 yr old daughter is enjoying her fit bit challenges with me and my wife with no worries of loosing it. It's a good product.

Battery life short and the only way you learn that the battery is low is via e-mail or checking the app on your phone. Further, battery rechargin method is awkward.

I love my new Fitbit. The only thing I don't like about it is the band. It took some time to get used too and it still does bother me at times. I really am hooked on it know and it is a great motivator.

So disappointed in this device. I thought it would be great, but about the only thing it does reliably is measure steps. Heart rate seems wildly inaccurate, and the sleep monitoring function is worthless. I've lain awake for an hour or more at night, and it didn't even register on the sleep log the next day. Worst of all is the sync function is a complete joke. I have to reset my tracker 4-5 times a week to get it sync, and there have been times (yesterday and today, for example) that it simply would not sync at all. My Mac could *not* find the tracker (hint: it's on my wrist as I type) at all. Not that day, and not until the next, after probably 10 or 15 restarts. Fitbit seems not to care, as they only say, "There's a known issue; we're working on it." It's been 4 months now, and they're still working on it. Finally, durability of the unit is weak. Scratches like mad, and it not waterproof. So, if you wash your hands vigorously, you better take it off or you could kill it. Its only advantage is that it's pretty small and light; flip side is the display is pretty small as well. I live in Mexico and bought this on a trip to the US, or I'd have returned it and gotten something else. The price was appealing, but not at the expense of all the hassle and poor performance.

I love the app and functionality, but I've purchased 4 of these for my family and every single one has fallen apart inside of year.

It's perfect for my needs. I tried others and this one is the one!! It takes a little getting used to if you're not used to wearing a watch but after a few days I completely forgot I was wearing it.

With all of the positive reviews, I thought a company FINALLY figured out the nuances to wearable tech. Not so much. I purchased 2 Charge HR's and neither one counts every step (shouldn't the pedometer portion of the device be the easiest to get right??). In addition, my Fitbit will tell me I am sleeping at 10 AM after awaking at 6. Tried multiple solutions from Nike's help site. Great concept Nike. Poor execution, unless the goal was a holiday money grab. I will be returning mine and the Charge HR I purchased as a gift.

It has worked OK, except that getting it to sync with an iPhone was buggy. Setup with a computer seemed to work easier. Wish it came with actual directions in the package.

After reading the rave reviews I was pretty shocked at how bad the software application is that captures and analyzed the stats. First, the app is not approved by Apple and is not available through the Ap Store. That means there is no sharing of the data with the iphone Health ap, and no ability to sync step data with what's captured by the phone. In short, claims that the device is compatible with iPhone are overstated. Second, while the device will let me know I have a phone call (I really don't care about that feature) it won't allow me to program more meaningful alerts. I can't, for instance, have it remind me to take medication, let me know I've reached goals other than total steps, or have it tell me that it's been an hour since I last got up and walked. That last missing alert (let's move) is particularly annoying, since Fitbit advertising implies that the device will do that. Fitbit forums indicate users have been asking for that for months with no response from Fitbit. Third, there is very limited personalization of data displayed. For such a popular item, it's frustrating that the accompanying software is so rudimentary and feature-free.

after 9 days the screen went blank. contacted Fitbit customer service. They sent me the wrong replacement (I bought a Charge HR, they sent a regular charge). Re contacted them and they apologized. Fitbit promised me they would send me a fedex label to ship the wrong product back. To date I have received nothing from fedex or Fitbit. I have spent more time trying to get this thing replaced than actually using it.