Customer Ratings & Reviews

Great! Love my Fitbit! It's great and helps me out

Do not buy this product. It will not even last two years. Please read the reviews from their blog and on their facebook page. The plastic part that charges the device WILL break within two years of purchase, Fit Bit only warranties the product for 1 year and they will not budge on their warranty policy. If you don't believe me please do more research than just reading the reviews from Best Buy. There are multitude of bad reviews on their own page. I just don't want what happened to me to happen to anyone else.

Bought this for my son in March but he never used it till July, he finally set it up, used it for a week and it went dead and will not charge. Tried a reset and that did not work. I called the company and they said to return it to the store. I don't have the receipt so I'm stuck with a piece of garbage. Will not buy another fitbit product.

The screen scratches easily. It's a great product. I like the blaze better but this looks better. I bought 3 different ones for my household members. Once linked to a phone, it doesn't link will to another

The Bluetooth was disabled on the device and therefore made it unusable. Have to wait three weeks before a new one is sent to me that has a workable Bluetooth. A bit disappointed that it was sent to me inoperable.

Loved everything about the Fitbit charge HR but after purchasing three in 16 months with the same problem, the button broke off each time, I decided to switch brands. It was suggested that I worked it too hard, but I'm 82 years old and only used it to track ballroom dancing, Zumba, and sleep???

The wrist band came apart at the screen on mine, my warranty replacement, and my wife's bands. They refused to replace my second one.

I have had to re-sync this device several times, it is disappointing that a product that is used by so many would have these issues.

4 times on phone with Fitbit to fix problems of syncing, locating tracker, or unable to find server. Downloaded apps, Uninstaller, reinstalled, etc. Still doesn't work 90% of time. It NEVER connected to MyFitPal, which is why I bought it. Fitbit won't refund the product b/c I purchased at best buy. It worked for the 1st 3 weeks.

I like my Fitbit. I wish I had spent the money on the newest one though. There is a green light on the underneath side that bothers me t night when I charge it.

The heart rate is inaccurate I purchased this to monitor my heart rate while doing cardio exercise. It does not work. This is the worst investment I made.

The band bubbles up beside the screen. This has happened 2 times now. I'm on my third one. Fitbit has replaced them only because I'm still under my original warranty. What's going to happen after that I don't know. Don't think they are going to give me my money back so I can purchase something else.

This product is defective! The band starts detaching from the unit over time. This is usually described as the band bubbling or peeling. I'm on my 3rd device in just over a year, and all 3 have had the same problem. Fitbit support will only replace the units from 1 year of the original purchase date. The original device was purchased in store at Best Buy.

This is a great product. My only complaint is the wrist band doesn't hold up. It becomes unglued and stretches out of place.

My husband got me a Fitbit HR as a birthday gift in April. I immediately noticed it was very inaccurate. For example, I would go up and down the stairs several times and it would only record it once or twice. I would put the fitbit on, not moving, look down and it would show I took 65 steps. So it was recording data incorrectly in both over and under reporting. In June, I called Fitbit Customer Service. After a 45 minute wait on hold, they said the Fitbit I had was defective and sent me a new Charge HR. Again, I noticed the new Fitbit was inaccurate in both over and under recording data. I went on a 3 mile walk today and pressed the button to record the exercise before I left. Throughout the hour, I would look down at my fitbit and see it was recording the activity. However, when I got home I went to sync with the app on my phone and it said 0 steps, 0 miles, etc. I walked 3 miles!! I called Customer Service today and he acted like he couldn't understand what I was saying and asked if I was wearing the Fitbit at the time of exercise. Really? He was absolute no help. Total waste of $100+!!

This product is less than 6 months old and the band is already falling apart.

I was disappointed with this, after three days got no heart rate reading. It's was the main reason for buying.

The caller ID function does not work with my Wife's cell phone. After a week of trying to get it to work and contacting Fitbit they finally told me it would not work because her cell phone is not supported. They should have told me this fact before I bought it. This function was one of the primary reasons I wanted it to alert my Wife she has a call. She doesn't always hear her phone when it is in her purse. Also, the Fitbit interferes with the function of the Bluetooth Phone System in my Wife's car which I finally figured out. She now has to take it off her wrist and put it into a steel box when in the car so it won't interfere. Neither Fitbit or Best Buy warned me of these potential problems before I bought it.

The HR monitoring is totally useless, it can be 50 beats off (lower) when you exercise. Fitbit knows this, they have gotten many complaints but are not doing anything about it. The sleep monitoring is not very useful either. This is a very expensive step counter.

After applying update 102 (which cannot be undone)