Customer Ratings & Reviews

I returned it. I was very disappointed to find that it was not a completely compatible with my LG V20. Only the most basic functions would work.

I had to return TWO fitbits which did not work. I understand this model has been discontinued. No suprise.

I do t like the product, for the price it’s not worth it. I wish I could get my money back

Poor housing. It fell off my wrist and the Fitbit was lost.

I have had many different fit bits and this one was inaccurate and unreliable.

I got it in promised time, but got a defective piece. It isnt working at all.

My wife had to take back her Fitbit after one day because it would not work.

don't buy don't buy don't buy don't buy don't buy don't buy

Bought this for my wife she didn't like it so we returned it.

Not great. I would spend more and get one that does more

Planning in returning it not satisfied not worth it

Bought in August 2017, product quit working June 2023. Not sure what the lifespan is on these, but after using it for approx 4 total years out of 6 I'm a little surprise it stopped working. Had glitches over the years because it was supported by the app as well as newer products were. Wondering if 5 years is typical life span for something like this?

Got as gift for wife and huge hit. She loves the fact it's extremely small and lightweight and often forgets she is even wearing it. Battery last around a week and fit bit had the best app. Go for it you won't be disappointed

i got this today in mail an is working great and bulky and heavy just right size for wrist. Only small problem is it does not do heart rate but overall its a great product and cheap

My wife loves it, it's not as flashy as the watch-like models and the lavender band makes it less noticeable. Tracks activity and sleep, also has an alarm feature.

With my other tracker going south and the manufacturer no longer supporting consumer electronics, I went with FitBit. I didn't mind that there is no display, I was just interested in tracking activity. Worked well and I liked that I could put it around my ankle to track my steps.

Lighter than the previous flex and waterproof .. But I've yet to test it.

Worked great for the first month, but the sync functionality is completely unreliable and rarely works, and is generally less reliable than electricity in Nigeria, which is to say, it hardly ever works, even though my data connection works fine. I have seen a number of other complaints on message boards, and suspect a Bluetooth manufacturing problem.

just make sure to tell it which is your dominant hand. Otherwise, full featured app and Fitbit works great

This product produces magnetic fields and Radio Frequency waves, which are not described in their advertising, instructions, product descriptions,specifications, nor on their website. I had foolishly assumed that it was PC/Windows compatible and came with a USB cord, that it communicated to my PC through the USB cord. After an hour of trying to sync, I discovered on-line, that I needed a special USB device, sold only on their website refurbished. The shipping cost was almost as much as the cost of the product. I had continuous 5 day email communications with Fitbit's Customer Services. After several messages and searches on-line, I found that the device, which must be worn 24 hours a day seven days a week,operates and communicates with a PC via Magnetic fields and Radio Frequency waves. This concerned me because I have a Pacemaker/Defib implanted in my chest and this device comes with warnings about exposure to magnetic fields and RF signals. So I asked Customer Service for help. I asked them to please call the Implant manufacturer and they will determine if it is safe for me to use. They told me I should do that. I told them great answer, except nowhere in anything you publish on paper or on-line, do you provide the product Specifications. They still refused and said the FCC said they didn't have to and that it was negligible like cell phones. I told him that you don't wear a turned on cell phone 24x7 and I have warnings about keeping cell phones as far as possible from the implant. They still refused. So I asked for a product return and refund. After another two days of messages, I was told that Fitbit does not accept returns unless I bought the product directly from them or from an authorized dealer and that my seller was "unauthorized" I argued that it was not the seller's fault it was the omission of important safety information by Fibit. They still refused. They did however agree to the return of the special usb device (less the shipping costs) It is very disappointing because the Fitbit device appears to be everything you would want or need. Therefore, I would not recommend Fitbit to anyone who has an implanted device and anyone concerned with long term constant exposure at skin contact to magnetic fields and Radio waves. Also take into consideration, Fitbit, unlike most reputable companies, does not stand behind their product enough to accept returns no matter where you purchased it, and their Customer Services are less then helpful. You can perform an on-line search and find the product complaints yourself.