Customer Ratings & Reviews

I enjoyed this while I had it however I lost mine after about 2 weeks. How sad. I am not a happy camper and am waiting for another one. Would have been nice if the clasp had been easier to fasten and worked better for people. As I read several member on FitBit who had lost them as well. And expensive lose.

It's a neat concept. I don't like the way you have to charge it

Tracks your steps well, and it's OK at tracking your sleep -- but not for $33.33 per month. Had the thing for 3 months ($100 / 3 months) and it no longer holds a charge. Adding to my frustrations, customer service has only responded by sending me restart info -- when they choose to respond to my emails. OF COURSE I TRIED TO RESTART. Either these things are disposable -- but not priced that way -- or I have a defective item. Either way, for $100, it's not worth finding out. The measure of a company is how they deal with problems. STAY AWAY.

Bought it for my child who wanted to be a big girl like her mom. Works for what we need it for.

I have tried to get past the set-up. In trying to set up a new device I keep getting an error code stating I am not connected to the internet. This happens also when I try to synch the device. In both cases I know I am connected to the internet as I keep going to the Fitbit site FAQ's to find a solution. What really has me fuming is there is only one way to request customer support, which is to send an email, which then starts the never ending process of useless emails from someone at Fitbit (or a designated 3rd party support group) sending me useless suggestions on trouble shooting steps I had already told them did not work. Even after several emails back and forth, when I asked for someone to please call me, I get the following form message: We're sorry that you're having trouble with the Fitbit Connect software. Thank you for bringing this issue to our attention; we've passed it along to our engineering team. We appreciate your patience with this matter. Please let us know if we can assist you further. They did not answer my questions, they provided no solution and no indication when a solution will be available. They claim they are looking into the problem, however I have seen in other posts this is not a unique issue, as others have had a similar experience. Personally, I feel I have been taken for $100 and have a useless piece of junk, and unable to get any form of customer support for a simple set-up issue. BEWARE... IF YOU PURCHASE THIS DEVICE YOUR SUPPORT EXPERIENCE WILL TAKE YOU TO NEW LOWS...!

Well, I bought this, everything works except the weight. The weight is not accurate at all, it is off by like 28.2 lbs. Anyone can try it and see. I have a doctors weight scale at home which is very accurate, but this Fitbit is not someone try and then see for yourself.

The Fitbit Flex makes you want to go out and get your steps in for the day. I have earned several badges. I also like the sleep monitor.

I have tried both the fitbit flex and fitbit one...I have found the fitbit one to be better. The bands of the flex can start to smell if you don't clean them or let them dry out after getting it wet. Also, it is nice to see the time and actual step count on the one.

love my fitbit. Love it even more with my Tory Burch accessories although pricey.

Purchased 5/7/13 and the bracelet has already fallen apart (as well as a friends purchsed the same day). After charging and running an update the Flex no longer lights up (when not in charger) and can no longer be found by my phone. I've read similar complaints by others...

Got the FitBit for my wife. She loves it, uses it religiously. She had one before that broke, so on to her second one.

I am just trying to get this Fitbit all figured out,. So far it is awesome!

Good product but kept falling off my 7 yr old daughters wrist. I'm sure fo a adult it would be good but I like the HR better for the fact you get a clock and don't always have to goto four phone app to see how many steps you have taken because the HR displays steps. This is a good start though

Mine broke after only a few months. Read the message boards. You'll find that too many other Fitbit customers have had the same problem. It just stops working. The way the battery slips into the wristband allows water and sweat to seep in so it smells bad too! The idea is good, but the product is terrible.

Clasp is junk design. I had the Flex for 37 hours. Fell off my wrist while playing golf! Poor engineering, poor design on the wrist band and metal clasp. I read a few reviews, but didn't heed the warning. Should have used duct tape on the wrist band to hold it on my arm. $99 thrown away in the breeze.

Despite all the negative comments, I decided to try FitBit. I really like it. I like that it synchs with My Fitness Pal, too.

Love this tracker. No frills, meaning no clock. Love app also. Gives me the info I want and keeps it simple.

I first purchased the UP band by Jawbone, but that's another Review. After about three weeks with that product I realized it wasn't as reliable as I was making the product seem in my own mind. So I brought that product back and traded it in for the Fitbit flex as I had found plenty of reviews on Youtube comparing the two products because they were released around the same time. Now I am a runner, I rely on Nike GPS tracking for the Iphone, which is reliable, to track my distance for runs. Well about 8 miles into my run, thats when the Fitbit said I hit my 10,000 steps, when in actuality, with my stride calibrated, should equal out to 5 miles. I changed the settings to dominant hand, sensitivity all the way up, and still no changes have occurred in its ability to be remotely close to accurate for distance and steps traveled. Disappointment!

I really do not understand who designs these things so ugly. The wristband is ugly, and it is virtually impossible to put it on unless you have assistance. The tracking is not very accurate, but it does its job. It is going back to the store today.

It looks good and fits well. The calorie counter seems to always be higher than I would think. I workout with a trainer 3 days per week and it claims that I burn the same amount of calories on those days that I do on days that I relax. The high activity tracker is also off. I play indoor soccer and it will claim that I was only active for 5 minutes after I played soccer for an hour straight and it does the same after an hour with a personal trainer. It's impossible the know if the sleep tracking is accurate or not but I will assume that it is also off. I wish that I would have spent a little more and just purchased a higher end device.