Customer Ratings & Reviews

the original fitibit, nice for anyone in the family to have.

I got my Fitbit Flex as a gift at a conference I attended. After only 3 months it quit charging. Customer service was slow and unresponsive and they expected me to package it up and send it to them in order to get a replacement. If I could give it zero stars I would. I do not recommend this products.

I have purchased two in nine months. Have had multiple syncing and charging issues. Customer Service responds with a laundry list of things to trouble shoot. It just shouldn't be this difficult. Battery fits poorly into charging cradle for both devices purchased. Can eventually get it to charge but you have to futz with for five minutes to get it right. I am abandoning this product for another solution.

Bought this for my wife, she loves it and uses it everyday

It started out fine and I liked it until it totally died on me -- in less than 8 weeks. After 8 weeks, the battery starting draining in less than 24 hours and then just totally died and wouldn't recharge or reset. BTW, the charger NEVER worked and I could only get a charge if I borrowed a charger. Since there is no phone support, you can only communicate via email, which is less than ideal. FitBit is supposed to send me a replacement... waiting.... And, I forgot to mention, the band also broke.

Inexpensive with all features I need. Might get one for wife.

Fitbit advertises 97% accuracy of the Flex Fitbit. Just got one. It records steps OK, ..... also keyboard wrist actions and car travel vibrations as if they were steps. I don't know if this is because I am on the bigger end of the body size curve (6'3", 260 lbs), but this tracker was not accurate for me. I did get a nice auto-generated congratulatory email when I hit 5000 steps..ummm... but that milestone was achieved with wonky stats. The sleep tracker was mostly useless. It shows markers for Restless or Awake, and was inaccurate too. I was up for two hours in the night, it did not show this. I often lay still, but awake, when I can't sleep...it did not show this either. Calorie logger was OK, but without accurate step count, I could not trust the calculation showing how many more calories I could consume that day and stay within goals. It might work fine for for you...or not. Keep your receipt and all the parts until you have tried it a week.

I bought this for my friend and she loves it!!!!!!

This fitness band is awesome !!! Does all it says!!!

I am currently on my 3rd Flexbit. 1 popped apart and the second one would not take a charge. The device was loose in the charging cable and I had to use a paper clip to hold it in so it would charge. They also need to allow people to adjust the sensitivity of their product. I know they say that their algorithms can tell the difference between swinging your arms and walking, but I do not believe I walked over 10,000 steps in 5 hours.

It fell off my wrist the eighth day I wore it, it is gone forever

The concept is fantastic and I like the app. The display on the device stopped working on day 2. Returning it.

I want to love my Fitbit Flex (I really do), but I am on my second Flex in four months! My first Flex's battery started draining faster than it should, which led to the device shutting down and my stats not being accurately kept. Eventually it stopped doing anything other than flashing/blinking. I contacted Fitbit Support, who was slow to respond (two to three business days), but once they did respond were quick to ferret out the problem and offer a resolution. In my case, replace the Flex. Shipping was slow, but it was at their cost so I shouldn't really complain. Been using my second Fitbit Flex for about ten days now and already notice something is "off" about it. It's not accurately indicating the battery life of the device and I'm also questioning the stats the Flex is keeping. I walked three miles this morning (sixty plus minutes of activity) and the Flex claims I was only active for eleven minutes! There's just no way that can be accurate! I've gone ahead and contacted Fitbit Support again, but I'm pretty disappointed. I spent waaay too much money on Fitbit products to have them stop working after three and a half months and ten days! To anybody considering the Fitbit Flex, I recommend holding onto your money (or find a different product) until Fitbit addresses the problems with this device.

Wanted a version I could read on my wrist without having to upload to read results.

You really get what you pay for this, it's nothing over the top special but would work for the normal everyday person.

I bought this because I need to see how active I actually am, not simply to meet some goals I have set. I will be returning the Flex tomorrow and going back to the One. I need decent accuracy, not motivation to hit (or go well over due to losing steps) some random number. I just walked around the house and again it counted zero steps. If it was missing a few steps here and there, fine, but being off by hundreds is completely unacceptable. Today i took 3 walks that were each 500 steps by me counting each individual step. The first I used my left, non dominant hand, flex wearing hand as I usually would while walking. Some swinging but also other natural movements like taking a drink, scratching my forehead etc. The flex skipped 135 steps out of that 500. The second walk I tried to concentrate on swinging my arm as I walked, not an overly exaggerated swing but a little less natural. The flex skipped 100+ steps. The third walk I walked naturally, not using my arm for anything at all other than a natural swing. The flex again skipped 100+ steps.

I absolutely LOVE Fitbit products....but not this one. I had it for 3 weeks and the rubber/silicon wrist band started cracking around the area where you push the sensor in. For a product you're supposed to wear 24/7 that doesnt make sense. It also only tracked about half of my steps. I gave up and finally returned it for the ONE which is awesome!

I bought this device in April and after a few days of it not holding a charge, it quit altogether. The bands are prone to breaking, from normal use and the calories it says you've burned are grossly exaggerated/ If I had burned the number of calories it says I did, I would have lost about 80 pounds since I bought it.

What ever you do, don't waste your time with this product at this time. I purchased the FitBit Flex and with in two weeks the band broke.I did not stress it out in any way. come to find out from several other people that received the Flex (we did a group work program and we purchased the Flex to assist us in our personal goals), their wrist band broke at the same spot as mine. I contacted FitBit customer service asking for a replacement wrist band and it is now been over a month and I have still not received anything. Oh I've gotten a nice letter from one of the customer support managers telling me how important I am to them as a customer but yet I still have not received the replacement strap.

My new Fitbit Flex will NOT track my sleep, so I decided to go to the company's help site - unfortunately, they don't appear to really have one. If you buy a Fitbit, you are essentially on your own - and that is the real issue - poor customer support. It seems like once they got your money, you are dead to them.