Customer Ratings & Reviews

I can't recommend this product or Fitbit less. Purchased this watch in May. It has never worked properly. glitchy in that the screen would sometimes freeze, the stairs were never properly counted, and while running the watch would freeze or stop working as well as never being accurate with the amount of miles I have run. I contacted Fitbit after about two weeks of noticing the issues and trying different fixes. I got the generic check for updates, restart the device, sync the device, change the clock face, and finally lets reboot it all together. After a couple more weeks and still the same issues I contacted them again and was told an update was coming and I should wait for that. The third time was absolutely so horrendous I don't think I could ever purchase a Fitbit product again. The agent on chat would stop messaging for long period and I would have to ask if someone was still there, they would give short vague responses, and never addressed my issues. Finally just said looks like you've tried everything warranty will contact you with a solution within the day. Welp, NINE days later I had to call in. I was told the best we can do is you send us your device and when we get it we'll send you a new one, the whole process could take 2-3 weeks. I tried to ask for other options as I am 1 month out from a half marathon, but nope its either this or nothing Fitbit was 100% unsympathetic to my situation which their device has put me in and the trouble I have gone through since the beginning. Its clear that this issue isn't due to a lemon device, as my husband received a Sense 2 for father's day and has had all the same issues that I have had. When you look at the message boards on the community page its a slew of the same problems. On top of that I can't say that Fitbit is going to be putting much effort into their devices as Google is pushing their Pixel products over Fitbit.

I actually think it works better than Apple Watch. I can’t wait for the updated one

Great tracking and battery life. Reason for the 4 star being that a “flagship” smartwatch/fitness tracker should have at least some kind of functionality for wifi or music. Also a word to the wise - if you’re new to smartwatches/trackers, watch out for wearing it too tight. I wore it at a fitting I thought was snug to get accurate readings but it would give me a daily rash until I loosened it a notch or two.

Excellent heart and heath monitor. Oh, and it tells date and time too! Wear it daily except when recharging. Govern my activity by the heart related readings so there is no over exertion.

Can't do without it, because when i have it on ,i know What happening with me.

Love the Fitbit for my wife. She wears it and is very comfortable. She is able to track her steps and her heart rate. This helps her track her workouts.

I love this, the only thing I don’t like is I cannot hook up my Samsung phone to it. I can but then it becomes unpaired...any thoughts?

It does exactly what i need it for. This is my second sense 2 ..very good quality . Would recommend and would buy it again .

I am a Fitbit devotee. And this watch does not disappoint. Easy to set up and pair; gives me all the metrics I could want. I upgraded from a Fitbit Versa, and I am glad I did.

Great product that significantly improves the watch from the previous version. It was easy to install and the battery length is impresive.

I’m 76 years old and this is the best watch/health device I’ve ever owmed

More than I expected but took some time to get used to all the functtons

Works well comfortable to wear at night. Easy to use

I enjoy the ease of use and having all of my vital information available whenever needed.

I choose over Apple. It does everything I need to know plus some. Not only does it have a multitude of medical functions it actually tells time also.

Was a great gift and pare ts really like it. Feel little better their health is being monitered

It is very helpful- I wish I had more help understanding the features

Great tracker. Easy to use. Multiple watch face options.

Good watch, does the job, gives me the stats I need.

Appreciate fit but. Easy to use. Pick up is easy at Best Buy