Customer Ratings & Reviews

I can't recommend this product or Fitbit less. Purchased this watch in May. It has never worked properly. glitchy in that the screen would sometimes freeze, the stairs were never properly counted, and while running the watch would freeze or stop working as well as never being accurate with the amount of miles I have run. I contacted Fitbit after about two weeks of noticing the issues and trying different fixes. I got the generic check for updates, restart the device, sync the device, change the clock face, and finally lets reboot it all together. After a couple more weeks and still the same issues I contacted them again and was told an update was coming and I should wait for that. The third time was absolutely so horrendous I don't think I could ever purchase a Fitbit product again. The agent on chat would stop messaging for long period and I would have to ask if someone was still there, they would give short vague responses, and never addressed my issues. Finally just said looks like you've tried everything warranty will contact you with a solution within the day. Welp, NINE days later I had to call in. I was told the best we can do is you send us your device and when we get it we'll send you a new one, the whole process could take 2-3 weeks. I tried to ask for other options as I am 1 month out from a half marathon, but nope its either this or nothing Fitbit was 100% unsympathetic to my situation which their device has put me in and the trouble I have gone through since the beginning. Its clear that this issue isn't due to a lemon device, as my husband received a Sense 2 for father's day and has had all the same issues that I have had. When you look at the message boards on the community page its a slew of the same problems. On top of that I can't say that Fitbit is going to be putting much effort into their devices as Google is pushing their Pixel products over Fitbit.

It does exactly what i need it for. This is my second sense 2 ..very good quality . Would recommend and would buy it again .

I’m 76 years old and this is the best watch/health device I’ve ever owmed

My husband loved his Christmas gift! Hes able to keep track of his steps and heart etc This watch has alot of great features and is easy to use and navigate

I love this, the only thing I don’t like is I cannot hook up my Samsung phone to it. I can but then it becomes unpaired...any thoughts?

Maybe too early to review given I’ve had it two days. But my first impression is terrible. I just came from a Pebble Time so that’s my comparison point. The watch has so far crashed on me 4 times. Go out of Bluetooth range for more than 30 minutes and the watch basically falls apart forgetting how to do anything. Like it forgot how to keep time. It lost 6 minutes after just two hours of being detached. I couldn’t access any features because it couldn’t remember how to repaint the screen and remove the previous screen. So everything just stacked on top of each other. It even refused to turn off the screen because I guess it forgot how to do that too. Find my phone and suddenly everything works as normal again. It is sluggish. It is confusing. Half the things you try on it it tells you to just open the app in your phone instead. I want it to show my emails but don’t vibrate every single time. Can’t do that. Going to wake you up on every spam. So no emails at all. And it only works with Gmail app or Outlook and nothing else. Want to hook up to Outlook for my calendar events at work. But no, if you do that it just notifies you about every single email and vibrates again. I get 1000 emails a day. So no events either. It emphasizes stress sensing. But this watch is so frustrating that it asks me every 40 minutes how I’m feeling because it detected something. I paid $300, you should be able to tell me. Why ask? Also my Pebble was set to vibrate if something bad happened so I’m conditioned to be stressed when my watch does this (on purpose). So no stress sensing either. At least battery life is surprisingly good and beats my 7+ year old Pebble with its 7+ year old battery. How Fitbit bought Pebble and Pebble failed is beyond me. The only good part is I’m a Total Tech member which means 60 day returns. I’m probably going to do so unless some major improvements come out by then. I’ll re-review if things get better.

Works well comfortable to wear at night. Easy to use

I am a Fitbit devotee. And this watch does not disappoint. Easy to set up and pair; gives me all the metrics I could want. I upgraded from a Fitbit Versa, and I am glad I did.

I enjoy the ease of use and having all of my vital information available whenever needed.

Great tracking and battery life. Reason for the 4 star being that a “flagship” smartwatch/fitness tracker should have at least some kind of functionality for wifi or music. Also a word to the wise - if you’re new to smartwatches/trackers, watch out for wearing it too tight. I wore it at a fitting I thought was snug to get accurate readings but it would give me a daily rash until I loosened it a notch or two.

Great tracker. Easy to use. Multiple watch face options.

Love the Fitbit for my wife. She wears it and is very comfortable. She is able to track her steps and her heart rate. This helps her track her workouts.

Appreciate fit but. Easy to use. Pick up is easy at Best Buy

Great product that significantly improves the watch from the previous version. It was easy to install and the battery length is impresive.

My girl loves that watch got me all the way to whole base

I choose over Apple. It does everything I need to know plus some. Not only does it have a multitude of medical functions it actually tells time also.

I purchased this watch to allow for the monitoring of my heart and overall stress, which it does a great job of keeping track of. Im very happy with the purchase and would recommend it to anyone looking to buy a fitbit.

Sense2 work better then vèrsa 4. Gym movements calculate calculate better

It is very helpful- I wish I had more help understanding the features

Good watch, does the job, gives me the stats I need.