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Customer Ratings & Reviews

$249.95

Customer reviews

Rating 4.4 out of 5 stars with 1800 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Durability

    Rating 4.6 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

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87%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 1,800 reviews
  • Rated 5 out of 5 stars

    Great watch. Good price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my granddaughter and she's been very pleased so far. Shipping was delayed three times but it wasn't Best Buy's fault. It was FedEx.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth more than Diamonds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a birthday gift for my wife. It makes her happy to keep a record of her steps and exercises on her old Fitbit versa. This new Sense is more valuable to her than a Diamond watch. I had to keep her smiling.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Trying something different next time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The feel is good. The screen is not as easily maneuvered as the versa. The Bluetooth is constantly disconnecting from my phone.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi there, NicoleH. Sorry to hear you having trouble with keeping connected to your phone on the Sense 2. Here’s a few steps to resolve this problem:

      1. Uninstall and reinstall the Fitbit app
      2. Try to manually sync your Fitbit device
      3. Check your phone permissions

      Here’s a link with more troubleshooting tips: https://support.google.com/fitbit/answer/14236618

      If these steps don’t work, feel free to reach out to us here: https://support.google.com/fitbit/gethelp?hl=en

  • Rated 4 out of 5 stars

    Needs improvement or better bands

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well the only draw back is the band is not very secure and falls off my wrist when I’m sleeping. Other than that it’s fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FitBit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for a little over 2 months now and have noticed the battery is needing to be charged more often. Otherwise no other issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Got it as a present

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it as a gift for my ma, not as good as my smart watch but overall not bad

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Village Hit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my GG. She loves it! She showes it off to everyone in the Village

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My Fitbit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great but the audio is starting to break up. But all other functionalities work great. And it's pretty

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I expected better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My cardiologist recommended my getting a watch that monitored for AFIB and recorded an EKG. I was using an Inspire 3 at the time. I bought the Sense 2 and much prefer the Inspire’s response. The Sense2 is work. Sometimes it responds and sometimes it doesn’t. I wish I’d chosen a different watch.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi, MurielR. We're sorry to hear that your Fitbit Sense 2 screen is intermittently unresponsive. We recommend that you sync your Fitbit Sense 2, then try to restart it by following the steps here: https://support.google.com/fitbit/answer/14194938

      For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

  • Rated 5 out of 5 stars

    Great watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best watch. Its works great for workout.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Smartwatch, Lacks Apps

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice smartwatch, tracks a number of health metrics. Disappointed that it is weak on apps that work with it. The stock band is a little quirky to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I don’t like is that I don’t see the face of the time I have to press the bottom on the watch but other than that I love it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Massively disappointed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having a Versa 2 stop working days after the warranty period had expired, I bought the Sense 2. WHAT A MISTAKE! It sometimes does not record at all for hours. The step counter is useless since it counts arm movements, not steps (ditto for the Versa). The Floor counter only records when it wants to. With all that in mind, I have no idea about the accuracy of any of the other activity recordings. On the positive side, it shows the correct time. At least the watch has one function that seems to work. But I can get that feature from any watch that costs a whole lot less. Fitbit watches are a scam in my opinion. Too bad I like the lightness of the watch and the snug fit. But that does not make up for what the watch fails to do. This will be my second and LAST Fitbit device.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Belt issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The peoduct is good. I liked it howver myvskin is allergic to the belt.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Old lady

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having difficulty getting it to work with phone. I am not real tech savvy. Wish there were better written directions

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    A smartwatch for all your health questions.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It performs as advertised and really looks great when worn as a wristwatch.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Quit working

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last year I bought the Sense; it quit charging after 11 months and since it was still under warranty I was able to trade it for the Sense 2. I really liked the new Sense 2! However, after having it less than a week it wouldn't work. I gave up and got a Galaxy watch. If I could have the Fitbit Sense 2 work, I'd prefer it to the Galaxy, but at this point I'm not willing to take the chance.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Sense 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave it as a birthday gift for my son. It is very reliable when it comes to monitoring health and fitness activities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sense 2

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been very pleased with this Fitbit. For awhike had an issue with getting it to sync, but with the recent update it now syncs quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dope watch this brand is awesomeness! No better watch out there in my opinion. Can’t go wrong.

    I would recommend this to a friend