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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1788 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Durability

    Rating 4.6 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,789 reviews
  • Rated 2 out of 5 stars

    Very disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the silicone band on this watch and the size and shape of it. It has a lot of features. However, unlike all the other reviews, it will not stay charged for anything. I can’t wear it overnight because by morning it’s dead. It’s taking forever to charge I’ve only had this watch since January. So within four months it feels like it was a huge waste of money.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hey there, SandraH. While we’re glad you're happy with the fit and size of the Sense 2, we're sorry to hear you’re running into issues with battery life. The watch should have up to 6 days of usage on a single charge. Here’s some tips to extend the life of your device:

      1. Turn off the always-on display setting.
      2. Avoid using the GPS continuously.
      3. Dim the screen or turn on auto brightness

      Here’s a link with more details: https://support.google.com/fitbit/answer/14226518

      We’re just a click away if you need us: https://support.google.com/fitbit/gethelp?hl=en

  • Rated 4 out of 5 stars

    Fitbit

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good however it gets out of sync a lot more than my previous one and the bands are a bit irritating

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fitbit watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine when counting steps keeping time and some of the other health matrix but when it comes to the SPO2 it worked for a while then it quit

    I would recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Thanks for reaching out about your Sense 2, 1RWB. While we’re glad you're enjoying most of the health functions, we hear your concerns about the SpO2 not recording. Here’s a few things to check to make sure your device is working optimally:

      1. Turning off any SpO2 clock face or app permissions can cause the feature to stop functioning.
      2. You must sync your Fitbit device with the Fitbit app before the clock shows your SpO2 data. Note that it may take around an hour for your SpO2 values to appear after you sync your device.
      3. You must get at least 3 hours of quality sleep. Data is only collected when you’re still. If you move a lot during your sleep or the sleep session is too short, you might not get SpO2 data.

      Here’s a link with more tips: https://support.google.com/fitbit/answer/14226120

      We’d be happy to investigate further here: https://support.google.com/fitbit/gethelp?hl=en

  • Rated 5 out of 5 stars

    Watch

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this watch for my wife’s birthday and she loves it! Thanks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Impressive Fitness Watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the watch a lot for it's options and ease of use. The strap is the weakness. It has an odd way of fastening and the watch has irritated my wrist.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fitbit watches work best for me. They are user friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbit watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this watch as a birthday gift for my sister in law. She’s very happy with it, & all the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great watch for workouts. Use it for ten and monitoring sleep, steps etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best smartwatch for the price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my dad. My dad wanted some fitness watch and didn’t want to invest a lot on the premium watches. So I got him this and he’s absolutely loving this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sense 2 is an upgrade from the Sense. The watch is easier to use thanks to the button on the side instead of the haptic press. Clear graphics, and works as designed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbit

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice. Band could be better. Comes apart fairly easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow! What a watch.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding time piece. The Swiss could not have done it better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the 2!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoying the sense 2.Longer battery life and updated face and band features.Updated heart and health features are great! Easy to read features are a blessing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best watch

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second watch after breaking my other one I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife's Sense 2 stopped working after only a year but still had a warranty as well as it was covered by Total Tech. Took the old one in and they exchanged it without questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Fitbit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for an upgrade and this was great. I shop around and did my research and the value for product for my needs is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving my Sense 2!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a much needed improvement over the first Sense. Battery life is great, it charges really fast, and the screen is slimmer with a slightly larger watch face but keeping with the same outer physical dimension as Sense 1.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbit-Sense 2 Advanced Health Smartwatch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I researched for a month before I decided to get a new one and I felt this particular one was the one to buy. It's better for older folks, Ha! The features are very conducive to better health and Best Buy has different models.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    App issues

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had it long, but it seems the features in the app have been changed since i got my original Versa, and not for the best. It hung up once when i was trying to change watch face.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    insight into health

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wish it was easier to set up and follow all the functions it offers

    I would recommend this to a friend