Customer Ratings & Reviews

Only complaint is not being able to control my Spotify. Not sure why every smart watch before could do this but now it's not an option.

Wonderful product works as advertised. This is for the health conscious and at-risk health issues

This is the worst Fitbit watch I have purchased. It would not hold a charge and did not tell me my steps. I reached out to Fitbit, but all they did was send me two more that did the exact same thing. You would think a company like them would make it right but since COVID company's only care about the bottom line. I'm out of $219 and just bought a different one so I can record my workouts.

Nice watch but doesnt have music and some other options the Sense has

The watch band broke quickly and then the part that holds the band in place also broke when a new band was installed

I put on the watch and it doesn't read/work. My wife put the the watch on and it work on her white skin. But if she put the watch on her other arm where she as a dark tattoo ink and it wont work. So she use it on her left because is the only way my girt i got her works. Worst Christmas present I got my wife and a waist of 200$

It worked for the first 2 days and after I tried to charge it, the watch went black… can’t even get it started.. heading to return it.

I specifically told the salesperson what I wanted the fitbit to do. This fitbit doesn't do any of that.

A very different product to the Charge 5 it replaces on my wrist, but I'm liking the change. Let's just hope that it last better than the Charge 5, which seem to have an average lifespan of about 9 months. That's in line with a string of prior Fibits, that have usually fallen apart after a few months. Coupled with just awful customer service at Firbit, that has not been a pleasant experience.

Very poor, these best buy guys name used products as open box to attract customers to buy. Actually, when you see the word open box, at least i assume it was an display piece but it was not. Most importantly, the watch does not even switch on.

This watch was nice but it didnt have what i wanted.

Love everything about this watch….great tracking…bands are much easier to switch out than on the 1st Versa that I had…

I got these for myself & my husband for health tracking. We asked if they could set them up for us at the store but said they could not. We bought them anyway and had trouble setting them up so returned both of them. Also we were not told to get some features you had to pay for a premium plan. They may have worked out well if someone could have taked the time to set them up for us?

Ok not that impressed based off the price. Would not recommend.

Heart rate monitor didn’t work, steps count is very inaccurate and inconsistent

It froze all the time. Sometimes it would just be a black screen and i could do mothing with it. It was poorly made and hard a very hard time staying connected to my phone.

This Fitbit IS a lot nicer than any others that I've owned, however, the battery barely lasts 2 days, had I known that before purchasing, I would have gone with a different watch. Fitbits generally fall apart within a year, so if this one lives up to that history, it will be the last one I purchase.

Not a valuable instrument. I wanted to return it but was away for two weeks and misunderstood the return policy.

Love it! It's lighter than my old one. Ordered a different band. The one that came with it makes my arm sweat.

Mine doesn’t hold a very long charge like my original sense used to. Kind of disappointed FitBit.