Customer Ratings & Reviews

Do not buy Fitbit from retailer! The Fitbit company will not accept a return or exchange if not purchased directly from them. I even had my receipt and all parts; it was only 2 months old and quit working completely with all kinds of troubleshooting. Google has purchased this company and it is a MESS! Previously I have loved Fitbit. I have had great experiences for 7 + years with lots of help and even returned an item successfully. Not now!

Ever since Google took over this company The software has been written by a 5-year-old You will be lucky if you could read the time half the time wearing this thing. You can never speak to the assistant You will never be able to get Bluetooth connection working right And the watch will glitch on you at least once a month.... Thanks to the reject engineers at work at Google.

The item is fine. The fact that I was charged sales tax 2.5 weeks after I made the purchase is an issue. A mistake was made by Best Buy in not charging the proper tax and I should not have had to pay it weeks after the fact because of Best Buy’s incompetence.

Do not buy the sense 2. The metal bands on the back fall off. If your watch is 1 day past the warranty, Fitbit won’t replace it. Check the fitbit chat. Fitbit is losing customers.

Watch was great but it didnt stay charged more than a day

I have had this less than 24 hrs and have had nothing but frustration. I've deleted app and device, reinstalled, been on live chat for over an hour and I still have serious issues. I plan to return ASAP.

I will never ever buy anything from BEST BUY AGAIN HORRIBLE BEYOND HORRIBLE COMPANY THEY DON'T KNOW HOW TO TREAT CUSTOMERS

I will not recommend if you stop the Challenges. They're the best part of the Fitbit experience. Has become a big part of the Fitbit experience. You're making a Big Mistake! Keep the challenges

Had it for a few days. Cant even check texts of use spotify.

Removed features like apps and Google Assistant. Alexa is really bad compared to Google. Also has a sync issue that Fitbit hasn't fixed even though there are over a month of Reddit posts about it. Maybe an Android 13 issue though. Also has an issue where restarting the watch makes it say it has 0% battery for about thirty minutes and the watch sometimes even turns off because of low battery even though it's 100% charged. Another issue that has been reported for over a month. Either way, better getting something else. Had such a good Fitbit experience before this I was an idiot and didn't fully check reviews. So my fault for not checking.