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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1801 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Durability

    Rating 4.6 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers regard the Sense 2 Advanced Health Smartwatch highly for its battery life, ease of use, and overall performance. Users appreciate features like sleep tracking, heart rate monitoring, and the improved screen quality. However, some customers have reported issues with band comfort and connectivity. A few users have also mentioned problems with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 1,801 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Well thought model

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, works well, battery last long and captures heart rate and exercise details

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Light watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m excited about my watch. You can hardly tell you have it. It’s light!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Get accurate and reliable smart watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using Fitbit Sense 2 for a couple years . It’s easy to use and accurate. Several friends and I enjoy it. Would recommend it without hesitation

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 3 out of 5 stars

    It's okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like all the features of the watch, but if i had know I would have to charge it every day I would have chosen a different one. I had a fitbit before and the battery lasted well over a week. It's a good watch with good features, but be aware that the battery life isn't very good.

    I would recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hey there, AshleyS. While we’re glad you’re enjoying the features of the Sense 2, we hear your concerns with battery life. The watch should have up to 6 days of usage on a single charge — here’s some tips to extend the life of your device:

      1. Turn off the always-on display setting.
      2. Avoid using the GPS continuously.
      3. Dim the screen or turn on auto brightness

      Here’s a link with more details: https://support.google.com/fitbit/answer/14226518

      We’re just a click away if you need us: https://support.google.com/fitbit/gethelp?hl=en

  • Pros mentioned:
    Battery life
    Cons mentioned:
    Gps

    Rated 5 out of 5 stars

    Good watch

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Battery life is about a week if you track exercises every day. Less if you use GPS

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Watch!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great watch! I like the metrics it measures and tracking different exercises. Relatively pretty comfortable band, size, and weight. Decent battery life. I can easily go for days without charging. The only con is some info doesn't load sometimes, like the weather, sleep, and readiness score, unless you go to the app and sync to the watch. This is a bit inconvenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, great to use, and gives detailed responses on what excercise is doing what.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fitbit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had a fit bit before but i really like this one so much better. Good product.

    I would recommend this to a friend
  • Pros mentioned:
    Features, Sleep tracking

    Rated 4 out of 5 stars

    Worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what my wife was looking for. Has more smarts than originally thought. Sleep tracking seems to be good if band is secure

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight and does everything I want. This is my 2nd one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Sleep tracking

    Rated 4 out of 5 stars

    Great Smart Watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Smartwatch, can answer calls on it, able to track everything i need to get my sedlf back in shape.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Fitbit sense2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for husband died after 2 weeks use, decent battery life.Not as good as fitbits were before google. Best Buy was very good with replacing watch new one is still going strong

    I would recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hey there, LindaG. Sorry to see you ran into a charging issue with the Sense 2. While we’re glad you got a replacement, we're here 24/7 if you run into any questions or concerns: https://support.google.com/fitbit/gethelp

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly. Even for senior citizen with failing vision and not that tech savvy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Fitbit. Encourages you to be more active. Keeps check on heart rate.

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Nice Fitbit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Fitbit. It has a nice fit with loads of functionality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this watch. It monitors my heart rate and sends me messages when I get stressed out. It helps me track my steps. I love how customizable it is too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great watch that is as fragile as Fitbit's future

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm brand loyal to a fault and have had multiple Fitbits. Even knowing that the latest and greatest Fitbit smartwatches were scaled back, I still went ahead and got this one. I loved and really didn't notice the lack of third party apps or no Google Assistant. The screen is bright and sharp. Fit great and didn't notice at night when I kept it on for sleep monitoring. Unfortunately, less than two weeks after buying it, I took it off when washing my car, went to take it out of my pocket and dropped it from less than 3 feet (or however high my waist is). It hit the blacktop pretty softly it seemed, but when I picked it up, there was a chip on the edge of the screen and a crack across it. I was beyond disappointed. I'd never had a Fitbit break on me before so guessing it hit exactly where it would break. I didn't buy any protection, so shame on me. The two takeaways are Fitbits are still good watches and I may consider buying the protection in the future (but probably not). Experience buying at Best Buy was outstanding. Not their fault that it broke.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi, ChristopherD. We're sorry to hear that the screen of your Fitbit Sense 2 has cracked. To better assist you, please reach out to our support through phone, chat, social support, or through our community forums at https://goo.gle/contactfitbit

  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a Beautiful smart watch love wearing it when I exercise keep up with my step & etc.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fitbit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, easy to set up, use it anywhere, comfortable to wear

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking

    Rated 5 out of 5 stars

    Good Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This watch was an upgrade for me. More options to track health-related stuff. There was a learning curve with nit much instruction, but I have prevailed anyway. I woukd orobably buy this one again.

    I would recommend this to a friend