Customer Ratings & Reviews

I bought this as an open box. First day trying to use it, would not work. Big red x came on display.

I love that the watch band is extremely soft and fits perfect!

Very efficient and much more comfortable than my Versa 2!

I got this as a gift for my husband and he loves it!

Good simple watch, does what I need it to do no problems

Specs are pretty much the same, but the screen is nicer

This fitbit is the best one we have ever bought love it

Love all the information available on the wrist!!!

Heart rate is completely off. Fitbit downgraded this from the sense. This watch is nothing but a gimmick. I got cancer and got this watch too monitor my health and it is so far off it's just a child's toy. It is nowhere accurate at all. It's a complete waste of money!

Very good product. Really like the product. Good design.

I am very happy with my Fitbit Sense 2 watch. I has all the health and fitness features that are important to me. They are easy to setup and use. I would not hesitate to recommend this watch to anyone.

Last watch was Versa 3 . Definitely like the Sense!!

This Fitbit looks nice and it's great for tracking exercise. It's not quite as easy to use as the Fitbit Versa but it's still pretty easy to use.

Love it would recommend it to buygreat smartwarch

I still have some problems with getting the firbit to work like I want it to.

Terrible product. The band kept detaching from the device. I ended up returning it!

I have had this watch since January 2023 it has worked great until a week ago. It just stopped, screen wont come on and it wont sink to my phone.

Unfortunately I had to return this watch due to malfunction. Though no fault of Best Buy. This was the 2nd fitbit I purchased ( other watch was purchased elsewhere but had same malfuntions ) I will say, the customer service experience was superior.

I have a Sense and decided to upgrade to Sense 2. I got it set up and used it for about 10 minutes and decided that it was not for me. I returned it and went back to my original Sense. They messed up when they removed all of the 3rd party apps that I actually use on my current Sense. Swiping right now only gives you stats and you are limited to a few apps. If you have never had a Sense and truly only want fitness info, this is the watch for you. If you like the "smart" options to the Sense, stick with the original Sense. You will not like the "upgrade."

The device is good but the app is terrible. The app does not work with any 3rd party service already, and it still drains a lot of battery. Many detailed datas are only available with monthly subscription.