Customer Ratings & Reviews

Doesn't allow the full suite of FitBit apps that have been developed over the years. Made it a walled garden making it less useful that my previous FitBit. Returned.

I've had this item less than 24 hrs and have had nothing but frustration. I have deleted app and device and started all over with no resolution. I've been on phone chat with support for over an hour and while one issue was resolved for the moment, I have a couple others still not working properly. I plan to return ASAP.

Had it less than 2 months, won’t keep a charge, Best Buy won’t exchange it….

Had to bring it back for an exchange because it stopped working…within 1 month.

Battery died within a day, Fitbit refused to replace, Best Buy refused to fix.

Liked the watch face but it had problems staying connected to iPhone.

Be careful when buying some Best Buy, they only have a 15 day return policy. Tried to buy my wife Fitbit, and when we tried to Return it, we were passed the return date. We wanted to return it by a laptop instead couldn’t even get a credit that is poor Customer Service.

If you dont need the whole smart watch aspect but want a sexy looking fitness tracker this is the best way to go.

one of the metal charge on the back came off. now fitbit states since its over a year by 3 days its not covered under warranty

Very confusing to use. And right now it [s not recharging an therefore unusable.

I really like everything about it. The only thing is, it keeps dropping off of bluetooth and I don't know why. Other than that, it works great.

I finally got my watch but went through heck to get it. It finally took me going to the store and express my displeasure. The staff member immediately went into action and I got it the next day. Will not buy anything again from best buy.

Great watch, have bought my wife fitbit watches everytime a new version come out. This one is the best, best features. Quantity products.

I bought this watch because I was excited to use 3rd party apps but it doesn’t support. I returned it

It does not calculate everything regularly. I’ve had to reset it several times because it gets stuck on the heart rate and the zone minutes and does not change with activity.

Not bad, but I return this watch. Way to complicate.

Bought this as a gift and she absolutely loved it . She’s into sports and fitness so it made a great Christmas present

Not happy with this watch at all. It was a Christmas gift and maybe this one is just a lemon but time is off by 4 hours and 23 minutes, most of the functions connecting to phone don’t work. Haven’t been able to figure out any fixes on our end. We’ll be trying to exchange it for Apple Watch after vacation.

I purchased this because of what it claimed came standard with the watch. Fitbit support couldn't differentiate between their standard and premium features. The charger is extremely difficult and didn't want to attach to the watch. This is deceptive and I'll be returning.

It performs as advertised and really looks great when worn as a wristwatch.