Customer Ratings & Reviews
- Model:
- FB521SRWT-US
- |
- SKU:
- 11578164
Customer reviews
Rating 4.4 out of 5 stars with 1802 reviews
(1,802 customer reviews)Rating by feature
- Battery Life4.6
Rating 4.6 out of 5 stars
- Durability4.6
Rating 4.6 out of 5 stars
- Comfort4.6
Rating 4.6 out of 5 stars
Rated 1 out of 5 stars
Non-FitBit Apps are gone!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't allow the full suite of FitBit apps that have been developed over the years. Made it a walled garden making it less useful that my previous FitBit. Returned.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Pale Gold - (2022)
No, I would not recommend this to a friend- Cons mentioned:App availability
Rated 1 out of 5 stars
Dont buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now as good as the original. They took all the apps away.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Pale Gold - (2022)
No, I would not recommend this to a friend Rated 2 out of 5 stars
Sense 2 Fitbit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to bring it back for an exchange because it stopped working…within 1 month.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Platinum - (2022)
No, I would not recommend this to a friendRated 4 out of 5 stars
Great deal
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you dont need the whole smart watch aspect but want a sexy looking fitness tracker this is the best way to go.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
I would recommend this to a friendRated 1 out of 5 stars
Very POOR return policy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful when buying some Best Buy, they only have a 15 day return policy. Tried to buy my wife Fitbit, and when we tried to Return it, we were passed the return date. We wanted to return it by a laptop instead couldn’t even get a credit that is poor Customer Service.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Pale Gold - (2022)
I would recommend this to a friendRated 5 out of 5 stars
Fitbit Sense 2
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like everything about it. The only thing is, it keeps dropping off of bluetooth and I don't know why. Other than that, it works great.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Pale Gold - (2022)
I would recommend this to a friendRated 2 out of 5 stars
Evaluation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very confusing to use. And right now it [s not recharging an therefore unusable.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it less than 2 months, won’t keep a charge, Best Buy won’t exchange it….
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Platinum - (2022)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi there, TonieT. We're sorry to hear you have concerns about the battery on your Sense 2. We recommend restarting your device to help boost battery life and here's how to do that:
Press and hold the button on the side for 10 seconds until the Fitbit logo appears on the screen, and then release the button.
Here's a link with more solutions: https://support.google.com/fitbit/answer/14225530
Reach out to us anytime here: https://support.google.com/fitbit/gethelp?hl=en
Rated 1 out of 5 stars
Dont buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the metal charge on the back came off. now fitbit states since its over a year by 3 days its not covered under warranty
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible experience.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery died within a day, Fitbit refused to replace, Best Buy refused to fix.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Platinum - (2022)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi there, VinceroPerdero. We’re sorry to hear there was a problem with the battery on your Sense 2. We’d be happy to investigate further and get you a resolution — when you have a second, reach out to us here: https://support.google.com/fitbit/gethelp?hl=en
Rated 2 out of 5 stars
New watch with less features than the verse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this watch because I was excited to use 3rd party apps but it doesn’t support. I returned it
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible customer service!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I finally got my watch but went through heck to get it. It finally took me going to the store and express my displeasure. The staff member immediately went into action and I got it the next day. Will not buy anything again from best buy.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Pale Gold - (2022)
I would recommend this to a friendRated 1 out of 5 stars
Not calculating correctly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not calculate everything regularly. I’ve had to reset it several times because it gets stuck on the heart rate and the zone minutes and does not change with activity.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Pale Gold - (2022)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi, Jeanie. We're sorry to hear this. Thank you for troubleshooting. Try these restarting tips again: https://goo.gle/restart
If you need further help or would like us to answer any questions you have about the Fitbit devices and app, you're always welcome to contact us here: https://goo.gle/contactfitbit
Rated 2 out of 5 stars
No thank you!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad, but I return this watch. Way to complicate.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
No, I would not recommend this to a friendRated 1 out of 5 stars
A disappointment after only an hour
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this because of what it claimed came standard with the watch. Fitbit support couldn't differentiate between their standard and premium features. The charger is extremely difficult and didn't want to attach to the watch. This is deceptive and I'll be returning.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
No, I would not recommend this to a friendRated 1 out of 5 stars
Fit bit Sense 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Watch did not work. Geek Squad tried to fix it however it was factory defected. Cant really say either way about the watch because it would not set up properly
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Pale Gold - (2022)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi, LeneaG. We're sorry to hear that your Fitbit Sense 2 is not working. We appreciate your effort in troubleshooting. We recommend trying these steps to set up your device properly: https://help.fitbit.com/articles/en_US/Help_article/1873.htm For further help, reach out through phone, chat, social support, or through our community forums at https://goo.gle/contactfitbit
Rated 1 out of 5 stars
Janky, Get the Charge 5
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my girlfriend, she did not see a difference between this and her Charge 5. Also, the Alexa feature is useless because you might as well pull out your phone and use it since it has to be within Bluetooth range of your phone to use.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Pale Gold - (2022)
No, I would not recommend this to a friendRated 5 out of 5 stars
Great Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent watch! The new version is thinner but very functional and the size of the watch is perfect.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Platinum - (2022)
I would recommend this to a friendRated 2 out of 5 stars
Fitbit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this item. Not very accurate with its health function
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
No, I would not recommend this to a friendRated 5 out of 5 stars
Fitbit - Sense 2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves this watch. It tracks everything that she wishes to monitor and she wears it daily
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
I would recommend this to a friend