Customer Ratings & Reviews

Purchased this smart watch for my wife based on the features and flexibility for changing bands. However she felt there were too many features she would not use and found it difficult to access basic exercise information . Returned the watch.

The first one stopped working after 5 months. Fitbit replaced without a hassle, but the second one is having issues after 2 months. My last Fitbit lasted 4yrs so I don’t know what happened to the quality, but it’s not the same.

Great watch. I recommend getting a different band.

Nice product, good quality, the battery life for me is about 4 days. not as long as i was hoping for. other that that i would recommend the sense smart watch.

Love the features on this watch! Keeps it's charge for a good amount of time and charges fast. My issue with is it the band. It's magnetic and comes off way to often causing the watch to fall. Not a fan of the new style.

Had it not even 3 weeks when it slowly slid off a low chair, landed on the floor and shattered the screen. I had a Versa for 4 years, abused it and after all that all it had was a small scratch. Severely disappointed in the durability of this one.

This is my first fitbit. Great little device! Works with alexa, my amazon music and even works with incoming text and calls. I recommend this to anyone!

My daughter was very excited to receive as a gift. Many great features and it fits her well. I would recommend this for anyone interested in tracking fitness.

What a watch! Awesome purchase. Love the ability to use it as a phone also. Lightweight and charge lasts a long time!

This health smart watch is excellent for what I needed it. It does everything you need to know when you exercise and more. I highly recommend it .

I love Fitbit products. My fitbit Sence got me back to walking and I not going to the gym. (Soming that is expensive and cost a lot in gas).

I have had my watch for 3 weeks and 1 of those weeks it has been getting fixed by FitBit because it would not charge. I was told by Best Buy wasn’t allowed to bring it back to the store even though I called on the 13th day of ownership. Policy said 14 days but I was informed I was not allowed. Hopefully Fitbit will stand behind their products because Best But didn’t.

This is by far the best purchase I have made. It does so much more than expected. I learn something new about it everyday!

Helps me maintain my habits and love the sleep quality tracker. It continues to motivate me to stay active. Charge time is also great.

My wife loves this! It was a tough call between this and an Apple Watch but it has been the right choice.

The Fitbit sense is exactly what I was looking for. It has all the heart tracking apps to help me keep my heart healthy.

It’s not worth the money. The heart rate doesn’t work right, also the ecg app isn’t working either. The heart rate shows a very high rate while just sitting and then when you get up to walk around the heart rate goes down.

My favorite Fitbit so far. Lots of features. This is my go to when gifting someone an activity tracker.

A lot of functions, but it is really imprecise. Specifically the heartbeat is waaaay off as I compared with multiple other devices.

I've had 2 or 3 fitbits prior to the sense which I bought brand new shortly after it's release in fall 2020. This is complete garbage and not even worth $25. I've spoken with Fitbit customer several many many times over the last 8 months and I still have issues. The most frequent issue is I'll start an exercise (i.e. walk, running, spinning etc) and usually after 5-10 minutes, it'll shut off. In a 3 mile run, it will shut off about 3-5X at minimum. I've done the hard resets on the fitbit, app etc where it wipes all the info out, and nothing works.