Customer Ratings & Reviews

I purchased my Sense in November 2021 while on vacation due to my Versa3 getting wet and dying on me. I like the features and functions of the watch and app but the quality of the crystal is abysmal! I noticed my crystal was cracked last month and searched for a repair shop to replace it. Apparently no one does so I contacted Fitbit. Since the watch was out of warranty, they offered me a 35% discount to purchase another watch on their site. This excluded the new Sense 2 and Versa 4. Problem is that the original Sense and Versa 3 are not available on their site, so while a 35% discount sounds good, it is worthless. Looking through the Sense forums, this appears to be a common problem and many are unhappy with Fitbit customer service. To get less than a years use out of a watch that cost more than $200 is ridiculous. I don't abuse my watches and have been wearing one for over 60 years. This is the first time I have had a crystal crack in all those years and I can't pinpoint when it happened...just seemed to appear one day. One woman on the forum said that hers cracked while she was sleeping.

My wife loves this Fitness Smart Watch. Days it is essential for measuring fitness level.

Best watch, fitness tracker....just awesome all around!

Love it! Great battery life, features and customization.

I love this gadget! So awesome! So connected to my body and keeping myself healthy

Great smart watch with great features but cheaper than the Apple and Samsung

Love the battery life. Last one week on a single charge.

It was a gift. I believe it was the best smart watch. And don’t need to charge everyday.

Best smart watch for the price.Loved the smart watch and has all required apps.

Good product. Good value for the money. Very comfortable.

Overall a nice device. Seems to "count" steps when I am not actually walking. Also, the charging attachment is disappointing. It quit working after 4ish months.

My husband loves it, especially the longer battery life a new charger

My review would increase to 4 and possibly 5 stars in the future if two items were addressed by Fitbit. The first I simply have no patience for, which is horribly poor blue tooth interface with my Apple phone. I am two full months into use and it started poorly, and has never gotten better. There are two Syncs, one for the Sense and the other Sense Controls (text/phone). I also assume that Amazon Alexa is part of Sense Controls. I regularly get errors when trying to use the Alexa feature that it's lost connection. Each time it forces me back to opening my phone app, and then manually syncing. After an hour or so, it goes right back to the same problem. There are similar problems with just basic step syncing too. I often have to do manual syncs, and quite regularly they are pretty slow to complete. My search for answers seems to keep leading to "Forget the device and resync to blue tooth". Multiple attempts to do so lead to the same problem. The second item that would need to be addressed (future release) is the battery life. Just know that you will not reach anywhere near the possible one week referenced. I do not exceed fairly average use and have never cleared 4 days without some charging. It ashamed those items exist as otherwise I would rate this very high. Unless something changes, in a couple of years when I seek replacement, an Apple Watch may be the selection.

The Fitbit is stylish and works very well. The battery charge last for several days.

Love my Fitbit stays charged I wear it at work all the time and it is nice

The Best one yet. I would recommend. It's comfortable to wear.

Very good for overall specs and sta cards of the all new 2020, fitbit sense. Heart rate can be off slightly at times. Calorie counter can be slightly inacurate.

Totally in love with this model! It was so easy to set up and use.

Love it! Long battery life, waterproof, gives me all of the stats I like!

Very nice watch however i returned it due to syncing issues on iphones, well documented issue. But it is a very nice piece of hardware!