Customer Ratings & Reviews

Very comfortable, easy to operate, love the App choices

Great product to help you reach your fitness goals. I rated this as 4 stars because of the band. The device is amazing, the features and capabilities. However, the band is cheaply made. Be careful with the band mines broke fairly quickly. I had to replace my band already.

This watch has plenty of features but I have had issues with it multiple times to where I've had to contact fitbit support. Luckily when I bought this it came with a manufacturer warranty so I was able to get a replacement watch once. The basic watches from fitbit have always worked great for me but this one is not worth the money in my opinion.

Christmas gift. Mom enjoys it. Good size screen. Intuitive. Use many or few of the options; either way, you won't go wrong with fitbit sense.

The overall low number of stars are for the device - best buy has been nothing but helpful. I've been on the Fitbit platform since 2015 and this is my fourth device; and the first that I called the customer support to place a return order. The heart rate sensing is a bit off with this one - my average heart rates for my workouts has dropped ~35 points since I upgraded from Ionic to Sense, which, to be honest, is a dampener for workouts as well. You'll have to tie it on your wrist extremely tightly to be close to any level of accuracy that you're used to with an older fitbit. Also, the ECG is a sham as it's a premium only feature that you need to pay $10/month. If you're upgrading you probably took the premium access that Fitbit was offering during the pandemic - so you can't even try the feature without paying extra money.

Died and would not turn back on after about a year. Charger has issues . Had to replace twice. Was ok when it worked but charger not good

Beautiful smartwatch, it's a perfect gift for my wife!

Bought for my wife and we share tidbits. Chose her with different band color to make easier to separate. BTW, one of our lawyer sons exercises constantly and he reports Fitbit is terrific for fellas like himself with the energy to put it thru the action times.

Not a greate product when compare to Apple but it’s a best alternative

Good Product, just wish it was under $200, Feels like prices for these should be lower now.

Excellent, beautiful my wife love it, is confertable

I've owned Fitbit devices before and this one is the best so far. It is easy to use and the screen is easy to read. It has several different functions and they improve the use of the Fitbit!! I have small wrists but this one is not too big at all. Easy to recharge and gives you a notification when it is time to move!!

I really enjoy my fitbit, although I have had a hard tine finding a screen protector for it. It runs pretty smoothly and I love how fast it charges.

Highly recommend ease of use Dependable and Durable.

grateful the watch came with longer band. one attatched was waaaay to small. not much heavier than the one i had before. battery could last longer.

Watch works good when it works. The problem I have is it will not stay connected to phone. I have a Apple 6s plus. Have to remove the watch and reinstall it so it will connect again and I can receive text and phone calls. And there is no set time frame for these problems. It can be one day or a week. Reluctantly I would recommend this watch.

I already have the Black Fitbit Sense. I love it and purchased this because I love the color and it was on sale. It works with my phone and integrates with Weight Watchers for tracking. I have the plus tracking and it allows for challenges for myself and as a team.

The Fitbit sense has basically the same look as the Versa series. If you liked the Versa 2, you won't really notice much of a change compared to that model and given its heftier weight feels more premium. The strap attachment is much improved with a clicking release mechanism that pops out the strap rather than a really fiddly tiny pin that you can lose and can break with ease.

I bought this as a gift for my mother, she seems to be enjoying it. She has an android device and it works well with it. She did have some issues setting it up and trying to change the language on the device to Spanish after some quick google searches the language in-app and on-device are both in Spanish working great.

Good smartwatch and user friendly. I tried several versions but finally found one I liked!