Customer Ratings & Reviews

I love this item. Keeping track of my walking, foods, heart rate, sleeping, etc is great.

I bought this less than one month ago.. I pay the extra $9.99 per month for premium, which gives added information. Most of the time it did not work.. I don't receive the info. Now, I cannot charge my watch. I am down to 15% battery. Soon it will not even tell me the time. It will not charge. I have communicated with Fitbit, they have given me a case number and said they will be in touch via email.. I hope so. My cost was $279 including tax.. If Fitbit wants to compete with other Smartwatch companies, they must do better than this.. This is my third Fitbit device.. Never had a problem before.. I hope they make things right...

Excellent watch -serves many functions - love its ability to track heart rate and a built in ekg and pulse oximeter

Overall my wife really likes this watch. But we did have to exchange it for another. The screen froze on the logo and she wasn't able to fix it even with online support from forums. I would recommend a warranty of some kind either with Best Buy or Fitbit.

Tons of features. I will list the main drawbacks: it does not register steps while pushing a stroller, and it doesn't always track naps during the day. My wife is a new mother and these are two things she wants to track.

I upgraded from a fitbit Charge 3 and it came with everything I wanted in a smartwatch. After 4 months of daily use I noticed the screen had started getting dead spots. Called customer service and the had me restart the watch and also do a factory reset which did not resolve the issue. Shortly after this the screen went blank but the smartwatch is still working as I can see from the app. Fitbit offered me a replacement OR a 50% discount coupon. Not happy with either cause I don't think I want another fitbit.

I have really enjoyed this watch. Provides everything I'm interested in and is easy to use.

Got the Sense to replace my Versa 2. Liked the sensors on it for checking the ECG and getting Afib notifications. Looking for an app that would give a notification such as text or an alarm go off when an abnormality is registered.

I love this Fitbit. It’s a very nice upgrade from my Charge 3. Does all the things I wanted it to do with decent battery life to boot.

Battery life lasted 4 days, the pedometer seems to be off quite a bi, otherwise it is a great product

Does everything that I could want and easy to use. I highly recommend this model you won’t be disappointed. Quick curb side pick up.

So far the Fitbit sense has been great! Very motivational and the battery will last at least 2 days even with the screen on all the time.

This is my first Fitbit and smartwatch. I really like it it didn't take too long to sync with my phone to set it up how I like it. It does more than what I use it for. Which is pretty nice to know if I want to use other features. It fits really nice it feels really nice and I just like it. I could have gone with a charge but I think the features in this one with the heart and the calming features. We're what really won me over.

Works okay in measuring steps but has a faulty strap which causes the watch to fall off your wrist. It’s really annoying and I can believe they made a product with such faulty straps.

Great device, it tracks your pulse, steps, sleeping habit, sleeping temperature and even oxygen saturation. The screen is bright and responsive, the watch itself is relatively compact. Build quality seems great. You can configure the watch to work with either Google Assistant or Alexa and it works great. It comes with two rubber bands (small and large), the band is slightly uncomfortable I will probably change it down the line but is nothing to get upset about. Battery life is okay, it should last between 3 and 4 days.

My watch did not work properly. The sensors only worked sometimes. It hardly ever synced with the app and the notifications would work for a day or a few hours and then nothing. Not a good purchase. I will be returning it today.

I bought this for my wife for Christmas. She is not tech savvy but she has gotten the hang of it. It does what she wanted to monitor.

I upgraded from a FitbitVersa, and I’m very happy with this FitbitSense. The battery lasts 7-8 days. That’s one of my favorite things.

Love it for most part. Disappointed in a few features. First off I was excited for the spotify and Pandora features. I did not realize it only works with a paid account. I wish basic music controls was featured. Second thing...i work at a metal shop. I wanted a screen protector for it. Spending 300 bucks is nothing to sneeze at and wanted to protect my purchase. Unable to find one to fit and to stay on it.

Overall, an amazing product. Only complaint I have is that my charger broke after only a month, but hopefully it was just a faulty charger. Best Buy Customer Service gave me a new charger when I went back and were very helpful and friendly!