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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 3173 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Durability

    Rating 4.2 out of 5 stars

  • Comfort

    Rating 4.4 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers value the Sense Advanced Health Smartwatch for its long battery life, accurate sleep tracking, user-friendly interface, and comfortable design. However, some users have experienced connectivity issues, charging problems, and skin irritation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 3,173 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Keeps going and going

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Watch functions very well. I believe there are features I have not even gotten to yet. Battery life is very long, several days easily.

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love this Fitbit! Doesn’t blast me with brightness as I sleep. I love the different tracking you are able to do with it

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Disappointing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had pre ordered this watch, expecting great things from Fitbit. I’ve had a Fitbit Blaze for 5plus years and loved its long battery life feature. Ready for an upgrade I opted for this newest model from them. For a watch that’s priced in the same zone as an Apple Watch this was a huge disappointment. My unit was glitchy. The promised EKG and blood oxygen level monitor features had not been rolled out yet. Not much choice color and size wise too. If it were a hundred dollars less in price it might be worth considering but if spending $300 plus, then might as well go for an Apple Watch. There is no comparison style , features and operations wise!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Fit

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, works as it should, easy to use, better than the others. Only reset it once.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    My favorite watch yet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this watch. This is my second one. I love the life of the battery and the accuracy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome Fitness Tracker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I experimented with a few different smart watches before I landed on this watch. I was apprehensive because I had a Fitbit in the past and was not impressed with it. With that being said I'm so glad I bought this. This watch does every thing i need and more!

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking

    Rated 5 out of 5 stars

    Great watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live my Fitbit Sense! It has so many things to offer, lots of apps and the tracking features are great. Very pleased with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking

    Rated 5 out of 5 stars

    Shockingly impressed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shockingly impressed!! I was a Samsung watch guy for several years, I moved to this for the health tracking it has. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Smart Watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with it. Love the fact I don’t have to charge it every night like some of the other watches out there

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fitness watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great watch and exercise monitor. Keeps records of all your vitals and steps love the features

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Keep Moving

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Given to an elderly family member to inspire activity. Easy set up and good communication with app on phone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lasted only 11 months before not usable.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this 11 months and it now has the "reboot loop" error in the software that makes it unusable. This is a known error that has happened to many people recently. The watch screen will show the fitbit logo then vibrate then turn off and repeat until battery is dead over and over. When this started I was just sitting on the couch watching TV and it vibrated so I looked down and now my watch is useless. I have tried all the reset suggestions from the others and like the others that have this issue it will not resolve itself. Waste of my hard earned money!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    Poor quality control

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went through 3 of these and they all broke writhing a month. Also Best Buy has horrible customer service

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi, SamuelH. We're sorry to hear about your broken Fitbit Sense. To better assist you, please contact our support team through phone, chat, social support, or through our community forums at https://goo.gle/contactfitbit

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Easy to use. Easy to pair with the Fitbit scales. Good battery life. Good nice bright screen that’s easy to read.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    His and Hers pair of Smartwatches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautifully designed product, I bought a black one and a beige one, "his and hers" pair if you will. Really excited to gift these!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Sense

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value and extremely happy with my purchase! Has great display and very easy to use with lots of useful extra features

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you need in one place. Comfortable enough to wear all day while helping you keep on ypur health.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Sense watch, a winner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems easy to use, change bands, and chance apps on face. I've only had a couplr of weeks, but seems to be a good match.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Enjoy my Fitbit sense

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with unit. Battery lasts a long time, it charges quick, and the premium service provides all kinds of extra features

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking

    Rated 5 out of 5 stars

    Nice smart watch...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is helping me keep track of my sleeping(or lack of).It does what I purchased it for.

    I would recommend this to a friend