Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $199.95

Customer reviews

Rating 4.2 out of 5 stars with 2729 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

87%
would recommend
to a friend

Customers are saying

Customers praise the Surge Fitness Watch (Large) for its accurate heart rate monitor, GPS, and sleep tracking capabilities, as well as its ease of use. Many appreciate the watch's numerous features and the accuracy of the data collected. However, some users express concerns regarding battery life and the watch's size. Issues with the band and water resistance have also been reported by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 2,729 reviews
  • Pros mentioned:
    Gps, Sleep tracking

    Rated 4 out of 5 stars

    Does what I need it to do

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good as it records my heartrate very well and also love that I'm able to get maps of my runs and hikes along with tracking workouts and liftting sessions. Also love how you can set your goals where you want for anything ie number of steps, weight loss or gain, calories, food or water.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best fitbit they have made. It looks great works great. Battery power not as good as the flex or the charge. But it still gives you 6 full days fully charged. The music control and the texts and calls notifications are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It keeps me moving!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, the Surge is AWESOME! I used the Flex for two years, and was completely satisfied, but the Surge came along and blew me away! I love every feature it has. It has re-motivated me to find new ways to challenge myself!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not quite ready

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are a couple of things that bothered me to the point of returning my Surge and going back to my Charge. First, it is bulky and not very comfortable. You do get used to it, but you definitely notice it as you didn't with one of the smaller models. The biggest problem I had was that while you can view text messages, your phone doesn't know you have viewed them. So if you have your text alert reminding you until you clear it, checking your text messages on the Surge does you no good. You still need to go to your phone and view it again there to stop the alert.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great fitness watch

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This watch does so many things. This watch is completely different from my Fitbit Flex and does so much more. I have only had it for a few days, so I haven't figured out all of the features. I like how this watch tracks cardio activities such as spinning and that I can read text messages on my wrist during class. This watch has a lot of capabilities, but I haven't got a chance to use them all yet. I am excited to see all the things this watch does!

    I would recommend this to a friend
  • Pros mentioned:
    Gps
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Awesome tracker

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK I had all kinds of people telling me to go get an apple watch, but then I would have to get an iPhone which I don't want, or one to go with my droid. But I decided to look at the fit bits. I love mine. It does everything, I get incoming calls, texts, as well as the best part it tracks all my activity and has GPS for my long walks. Love it, it was super easy to set up and it is super easy to use. Though I know it is bigger because of all the stuff it does, but I do wish it was smaller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for fitness

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works well with my Samsung S6. Seems pretty accurate, and I like the fitbit app and the computer interface with it.

    I would recommend this to a friend
  • Pros mentioned:
    Gps, Heart rate monitor

    Rated 4 out of 5 stars

    Do your homework

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, decide which features you want. Each brand and model has a different set of features. The only thing this does not have that I wanted was a reminder to walk when I sit too long. Instead, I set a repeating alarm for 10:00 AM and 2:00 PM. Works great. All other features work perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate monitor

    Rated 4 out of 5 stars

    A great motivational tool

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Fitbit is fun to wear and it helps motivate me to exercise more - more steps, get heart rate up, etc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love the Fitbit Surge. It is very accurate. I am motivated through the app because I can connect with family to challenge each other. Overall I have no complaints!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product and easy to use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was an easy process, and I was glad I could use it right away. The app is easy to use and track all my progress. Surge is easy to clean, durable and comfortable to wear. Just wish there were more color options.

    I would recommend this to a friend
  • Cons mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Get this fitness tracker

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned the Basis prior to the Fitbit and though I enjoyed it the Fitbit compiled the data for easier tracking and has more apps to work with. I do wish it was water proof and sleep tracking was broken out better.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Leaves you wanting more

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried out the Fitbit surge for a good 3 weeks and ended up taking it back. It leaves you wanting more. I would get a text and be able to read it and then that was it. The Fitbit app is amazing and it is the only thing I miss from having the watch. After returning the watch I went and bought an Apple Watch and it is better in every aspect and only $50-$100 more.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sleep tracking

    Rated 4 out of 5 stars

    Great Tracker

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Effectively tracks information. Like the fact that it can track my sleeping habits as well as activity

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good as it gets

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Fitbit works great the only negative is that the battery last 5/6 days depending on what's running

    I would recommend this to a friend
  • Cons mentioned:
    Band

    Rated 5 out of 5 stars

    Works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Fitbit Surge works as advertised. You do need to be careful of the buckle part of the band since my first one fell off. Fitbit quickly replaced the watch.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate monitor

    Rated 2 out of 5 stars

    great for heart rate monitor only

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Surge to replace my One. I have been wanting to monitor my heart rate while running and thought this would fit the bill. While it does fairly accurately record my heart rate, it falls short in the step count arena. I have taken 300 steps in my sleep! And no, I dont sleep walk! If only I could use both my One and Surge I'd get the best of both worlds!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Gps

    Rated 4 out of 5 stars

    I like it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my Fitbit. I had been looking for a GPS watch for a long time and this one is really nice

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking

    Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I love the fitbit Watch. It's basically a more affordable version of the Apple Watch for me. And it is great for keeping track of my fitness goals.

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking

    Rated 5 out of 5 stars

    Great activity tracker

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the surge for a while and found that it's very comfortable to wear. I always wear it at night for tracking my sleep. It doesn't bother me at all. The feature of the watch is easily accessible.

    I would recommend this to a friend