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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 2729 reviews

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87%
would recommend
to a friend

Customers are saying

Customers praise the Surge Fitness Watch (Large) for its accurate heart rate monitor, GPS, and sleep tracking capabilities, as well as its ease of use. Many appreciate the watch's numerous features and the accuracy of the data collected. However, some users express concerns regarding battery life and the watch's size. Issues with the band and water resistance have also been reported by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 2,729 reviews
  • Cons mentioned:
    Size

    Rated 3 out of 5 stars

    Too big

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too big for my wrist. Like the overall look and the features, but didn't fit well.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    informational screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the screen of this fitbit much more the the flex, you can actually understand the information on the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Great watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one for myself and husband and they are easy to keep track of our activities

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product so far counts everything really great. Charge last me days so I dont have to be charging all the time.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Not worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a very active person and thought the Surge would be great with the GPS and all. But it wouldn't synce with my phone all the time and the battery life was very short. I had to charge it about everyday. I wouldn't recommend this Fitbit but would recommend the Blaze! I have the Blaze now and couldn't be happier.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great watch but has problem charging after a couple of months had to return it three different times.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sleep tracking

    Rated 2 out of 5 stars

    Great While It Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Fitbit Surge was a replacement for the previous Surge which replaces the original Surge. And it does not work at all. Now I'm getting a replacement for it. However when it I had a working Fitbit it was terrific. It tracked activity, caused me to go that much further to achieve my goals, etc.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Screen Scratches Easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love fitbit and love the surge but the screen scratches very easy even with normal wear and tear so disappointed

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent product. My one complaint is the lack of development to further the actual app with your phone or tablet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Fitbit had a smaller face making it hard to at times. I like the large face making it easier to read.

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 3 out of 5 stars

    Bad display

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The features are good but the display is very hard to see. Reason for return

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    good little watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good watch. I would recommend you any fit bit. Make sure you can change out the bands!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sometimes not so accurate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I got the watch for running and working out. I shelled out over two hundred in order to have the gps function that the charge hr doesn't have. It was not worth it. The gps is wildly inaccurate and the heart rate meter lies when you get over 120bps or so. I was at my breaking point about 180 is what the machine was saying and my watch was saying 95. Needless to say I am not okay with that and I would buy a different fitness minister if I could go back. It only gives you text and cal notification and neither of them are very good. The vibrate alarm worked for the first couple nights but sometimes does not go off and even when it does it does not wake me up anymore. There is so much they could do with this watch as far as updating it but they don't instead they just push out a new watch the blaze and the other stupid new one.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Like it, but battery life not very good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Watch does everything i wanted, but fully charged only lasts 4days.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just started with it.... love the app with it totals weeks worth of steps miles etc....so far pretty good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great fitbit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the fitbit Surge because of the touch screen and am very happy with all of the other features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love my Fitbit Surge!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not quite as accurate as I'd like it to be but I still love it!! That's all I have to say about it :o)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The FItbit Surge and the Fitbit app are a winning combination. Track your activity and gain motivation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Would like to track swimming distance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tracker but would be nice if it could track swimming distance- garmin has it why not Fitbit?

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I am very disapointed with my health watch.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought that my watch would show the time and date so that you can read them in different lighting. This is not true as my date is always is a dull lighting. Many time you can not see it. I also thought I would have a GSP but my watch was a gift and the persons giving it to me on my birthday picked the wrong watch. They should have gone up one watch. My mistake.

    No, I would not recommend this to a friend