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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 2729 reviews

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87%
would recommend
to a friend

Customers are saying

Customers praise the Surge Fitness Watch (Large) for its accurate heart rate monitor, GPS, and sleep tracking capabilities, as well as its ease of use. Many appreciate the watch's numerous features and the accuracy of the data collected. However, some users express concerns regarding battery life and the watch's size. Issues with the band and water resistance have also been reported by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 113 Showing 2,241-2,260 of 2,729 reviews
  • Rated 5 out of 5 stars

    It's been great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surge has been a great fit for me. It helps keep me motivated every day and I love all of the features. I would definitely recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbits are awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the Fitbit Surge for my birthday. My wife has the Blaze. I like knowing how many steps I've taken. We also challenge each other.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Duked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the fitbit surge (my second one) and I have had it a month and I have to charge it every single night. I took it back to the store and was told I could not exchange it and that I had to go to fitbit. I called fitbit and they gave me the run around and said that I had to go online to surge my steps. I DO NOT WANT TO GO ONLINE to report my steps...I write everything down in a journal. All I want is to track my steps MYSELF!!! Now I am STUCK with a $250 fitbit that does not perform as promised. I guess you know how I feel....THIS PRETTY MUCH SUCKS. vickie l embrey.....

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surge has worked better than expected. Motivates me to achieve goals. The watch and extra features are great. The look goes with everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does everything...and more.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Fitbit does everything needed and then some. It was purchases as a gift for my wife...she loves it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    keeps good track of everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    first time using anything like this, now im addicted!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great watch/fitbit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for husband-likes it but info not very accurate

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great product. Has all the features I need!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great products sold and the customer service is always great too. I would highly recommend it to to shoppers to visit a Best Buy near you ASAP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked the ease of using this fitbit! Joining the challenges in the online community is a great way to keep focused and get some support

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, very happy with it! Would recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good reliable watch that tracks helpful data

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for beginners or advanced fitness watch users

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I would NOT recommend the fitbit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heart rate is incorrect, steps taken incorrect. Half the time it isn't synced to the phone. It was a lot of money and not worth it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Activity motivator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Fit Bit Surge has been awesome so far. It helps me stay connected and challenge my family and friends. Overall it motivates me to move.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good fitness tracker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best way to keep track of your fitness work outs and set up your goals it even has a GPS tracker get yours today and join the Fitbit team.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good purchase, does what it's supposed to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Calories

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall gives you important stats such as calories, steps taken, and summarizes your workouts. When reaching goals it congratulates you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good piece of exercise equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy using the product. Tennis product for around 4 weeks haven't had any major problems with it. Works exactly as I anticipated it would.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daughter loves!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter has been training for Spartan racing...she loves this fitibit. It gives her immediate feedback and helps keep her focused.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The watch is too thick and it's not in color.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unlike Blaze I had before with everything on one screen, you have to swipe individual screen for steps, HR, miles, calories etc. The thickness of the Surge is way too thick compares to Blaze and the Surge's screen is in black & white, not color.

    No, I would not recommend this to a friend