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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 2729 reviews

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87%
would recommend
to a friend

Customers are saying

Customers praise the Surge Fitness Watch (Large) for its accurate heart rate monitor, GPS, and sleep tracking capabilities, as well as its ease of use. Many appreciate the watch's numerous features and the accuracy of the data collected. However, some users express concerns regarding battery life and the watch's size. Issues with the band and water resistance have also been reported by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 2,729 reviews
  • Rated 5 out of 5 stars

    Love my fitbit!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have gone to the next level on each fitbit and they never disappoint. Breast customer service if needed and it motivates me to move daily

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great looking product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband was looking for a smart watch, but was unimpressed with the sizes & band selections. This was the perfect size for him.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I didn't like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To big, does not show text and cant get calls. It was a big waist of money so I returned it. The fitnit Charge HR is totally better. Mind you, I switched the watch out twice and got the same results.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Watch easier than the Fitbit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with the Fitbit Surge. The display was very dark and not easy to read. The Apple Watch is so much easier to use and see.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Heart rate monitor

    Rated 1 out of 5 stars

    Sad Face

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return the first Fitbit because it was saying that I walked 10,000 steps when I never left the house, it also read that same day that I walked 5 floors when I live in a single story home. I was able to return it with no problem at the best buy store but the second fitbit I got in my option is better and a little more accurate but still off quite a bit, I did have the store set it up for me to make sure it was set up correctly. the heart rate seems ok. Because it is over 45 days old and the store says the best they can tell it is working and I cannot return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you do not move your arms (caring a laundry basket, pushing a shopping cart, etc) it does not seem to register the correct steps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my mom for her birthday and she absolutly loves it! I kind of wish I had one now lol! She wears it all the time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbit way of life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy my new Fitbit. It helps me to be aware of how many calleries I take in and burn up. First 10#s down, more to go!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surge Fitness Watch

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product provides me and my family essentials information needed for health reasons and hopefully assist medical professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does Everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Fitbit does everything I want it to do and more. I really would recommend it to anyone looking for a fitness wearable device.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not spend alot of time researching fitness bands in advance of this purchase. I wish I would have purchased the iwatch though, The Surge is okay but it counts your arm motion as steps and doesnt record flights of stairs properly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Down 50 lbs since I got my surge. Diet and exercise is the trick and fitbit really helps me stay mindful of my daily activity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love My Fitbit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find I really am more active than I was before having a FitBit. Anything that helps to keep moving is good! Works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it. He uses all its features and simply loves it. He thanks me and verbalizes his delight whenever I see him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbit is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love wearing a fitbit. It keeps me accountable each day and reminds me when it is time to move.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent watch and tracker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tracker and watch. Getting text messages and controlling music is so helpful. Would def purchase again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helps me manage my sleep and steps per day.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a sleep disorder so it helped me to show my doctor how little I am sleeping and my desperate need for help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good all day syncing and functions - no glitches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Longer lasting battery and easy to read display. Also seems much sturdier than my last Fitbit - a Charger model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works well and accurately

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This watch was the most comfortable of all that I tried on and it has taken a lot of abuse and kept on going

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek Look

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my husband who wanted a less bulky fitness tracker. This is low profile and works out nicely.

    I would recommend this to a friend