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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 882 reviews

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88%
would recommend
to a friend

Customers are saying

Customers are positive about the Surge Fitness Watch (Small)'s heart rate monitor, sleep tracking, GPS, ease of use, and accuracy. Many appreciate its numerous features and easy-to-read display. However, customers are negative about the watch's size, battery life, and water resistance. Some also reported issues with band quality and considered the price to be high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 882 reviews
  • Pros mentioned:
    Gps, Heart rate monitor

    Rated 5 out of 5 stars

    Great to own

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has a great step counter, and heart rate monitor. With gps built in you can look back on where you went

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate monitor

    Rated 4 out of 5 stars

    Great for exercise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my Fitbit flex! The additional feature of reading Texts and seeing who is calling is pretty helpful. I like the HR feature and like all Fitbit items it is amazing at tracking workouts. I also enjoy the alarm to wake up! The battery life is phenomenal. Great product. Worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking

    Rated 5 out of 5 stars

    Good value for money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it-many fun functions. Enjoy seeing how far I walked, how well I slept, but not how little I exercised.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for what I wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did very careful research before making my purchase. I really wanted to have a smart watch, however the features I really wanted only came with the fitbit series. I later found out that the sleep monitoring and all that was available through an app on certain smart watches so I semi regret my purchase, however I love my fit bit. It is exactly what I wanted. However if you are reading this before your purchase let me just tell you, if you don't need to track GPS you can completely get away with the $100 cheaper and smaller fitbit and will be just as happy.

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking

    Rated 5 out of 5 stars

    Well Worth the Investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's face it, investment in this kind of technology is really an investment in our health and the ability to track our fitness patterns, sleep, as well as a variety of work out routines is important to helping us understand how to improve. The Surge provides all of that and then some. The first one we purchase has problems setting up, however we exchanged it for a new one and it has been great. Absolutely love the product. Use it everyday. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate monitor, Sleep tracking

    Rated 5 out of 5 stars

    Great Fitness Tracker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that it tracks your heart rate, sleep, and steps. I pair it with MyFitness Pal app and when I work out it lets me know what zones I exercise in Fat Burn, Cardio, etc. Something I leave my phone in another room, so I am able to see who is calling me and read text message. Great Product.

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking

    Rated 4 out of 5 stars

    love my Fitbit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps me aware of my activities- encourages me to continue by rounding off my miles, silly but it works for me. At the end of the day, I look at my watch and tell myself, lets do a little extra before calling it a night.

    I would recommend this to a friend
  • Pros mentioned:
    Accuracy

    Rated 5 out of 5 stars

    Great fitness watch !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had multiple other fitness watches and this one hands down is the best. When going on a run the watch syncs really fast and tracks accurately. The watch is also light weight and the material is soft. As a nurse I wear this to work and it is amazing to see the amount of steps, miles, calories done in a shift. I would highly recommend this watch.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to set up... With PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fit bit so much. Very user friendly, once I discovered the trouble with compatibility with Macs, I had to use PC to finish the job. Recommended for PC users highly.

    I would recommend this to a friend
  • Pros mentioned:
    Gps, Heart rate monitor

    Rated 5 out of 5 stars

    A+++ Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best Fitbit yet. The extra cost is worth all of the additional features (HR, GPS).

    I would recommend this to a friend
  • Pros mentioned:
    Accuracy, Ease of use

    Rated 5 out of 5 stars

    Great for runners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use; accurate. Helps motivate me to set goals. Getting ready for some 5Ks after a long winter!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for someone. After I gifted, this, I did have to return it back to Best buy, because the size was wrong, my fault. However, I bought the product again and I can say it was easiest of set-ups, very light actually, and stylish (to some level).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice upgrade from Fitbit Flex

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surge was easy to sync with my phone. It was easy to learn how to use and provides more information than The fit bit flex I had used for 18 months. I am very happy with this new addition to my workout routine.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Great but a little bulky for a woman

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I pretty much love this Fitbit. However, I do find it to be a bit bulky for me. I have a hard time getting it over my sweaters (around the wrist) then it kind of looks funny bulging on my wrist. Haha that would be my only complaint but I love all that it features!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Love Fitbit products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Fitbit Surge. I wish the face was smaller and there were colors more fitting for a woman. I love the pre populated activities and knowing how long I'm in a particular heart rate zone. Easy to use.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    So far, so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have worn it a few days and run with it once. The run was true to distance and the UI easy to use. I wish the band was a bit easier to get on and off, as others have said it runs small. But I am a fan so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Watch works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this watch is simple to use and lets me keep track of how many steps and how far I have walked.

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking

    Rated 5 out of 5 stars

    Very Useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my FitBit Surge! It's really precise with my steps, and I love that I can track my sleep cycles. It also helps me focus on my water consumption during the day, which I find to be really important. It's extremely comfortable every day, when I sleep, and during my workouts. Great battery life. It's also great to be able to leave my phone away from me at the gym and still know if someone is trying to call or text me.

    I would recommend this to a friend
  • Pros mentioned:
    Gps
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    I'm loving my new Surge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my new Surge. I find it very motivating. So far it has worked flawlessly. I use my Samsung smartphone (Android) to sync with the FitBit web site. I also ended up buying an Aria scale (although that syncs directly with the web, so you don't really need a FitBit to use it). I did read a lot of reviews from people who had problems with the band. I ended up buying the 2-year extended warranty (which I usually don't buy) just in case I have problems with the band. So far my band seems to be fine (only had this one month). I did have to put moleskin on it because I seem to be allergic to the band, which really surprised me because I'm not usually allergic to anything! The moleskin works great, though. I wear the Surge all the time to track activity and sleep, so that may have something to do with why I broke out from it. Overall, I would definitely buy this again.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate monitor

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that it connects to my FitBit online profile as well as to my FitBit app on my smartphone. I also have the Aria scale, so it's nice to have all of my health stats in one place! The range for the incoming call/text feature is pretty impressive by the way. I was on a run and was at least 1/4 mile away from my phone, and still got a text notification. Pretty awesome! Also, I love checking my heart rate and sleep stats!

    I would recommend this to a friend
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