Customer Ratings & Reviews

The band broke me out. I have been using Fitbit since 2015 and never had this happen. There are also syncing issues with the phone app. This is too expensive to have these issues.

I LOVED the FitBit Versa 2 when I first bought it. Then on Christmas my band broke. I’ve since bought a replacement band and trying to fix it is beyond frustrating. In fact frustrating enough that I’ll never own another Fitbit product again nor shop at Best Buy again - where I’ve spent $25,000 + over the last decade. I’ll be switching to an Apple Watch and will absolutely be expecting my money back from Best Buy

I purchased my versa 2 in July of 2020. Fitbit filled a warranty claim for a bad screen for me in April of 2021. This is my 3rd damaged screen where it goes real dim or looks like the "off the air" screen on TV's back in the day. They no longer stand behind their product and are offering a discount on a "new watch". Moving on to a different brand or back to no watch at all.

Has issue when the battery goes below 18%. Has to be hard re rebooted. The first time I had to get help wit the fit bit team, the second time I was able to do it my self but the third time I will have not been able to do it so I will be calling them again. Looks like I will be upgrading to the Apple Watch. This was my 2nd FitBit Watch. It’s too bad Best Buy doesn’t have the PSP for it any more.

Will not pick up heart rate, the Alexa never works returning for charge 4 or Samsung had a Samsung it was perfect just old and out dated. Also had a Fitbit 3 it worked but right after the year was up the screen starts to fade and no help from Fitbit.

Band has already broken. It has been a little over a month.

Short lifspan before it brakes and cannot swipe.so is this site

Not real sure how to give the stars here. I’ve used the various Fitbit watches for years now and haven’t had any major problems except to upgrade. I have still have my old Versa watch hoping it would come back alive and it won’t charge at all. As for this Versa 2. I have a lot to say, and wished this could have been handled appropriately by the company rather than having to choose to a rating. I rate the majority of people I purchase from as some companies may not be as large, may be new, etc. Excellent ratings I send way far more than anything you read from this. There are times when you have to look beyond how things have always been done. Seeking new and creative solutions to the unique and sometimes not so unique customer requests or problems. Taking care of, teaching, maintaining a place of employment that gives people joy and will do anything to try to work for you is how many companies survive these days. Fitbit is a quality watch and stands up to others in its own unique way. My new one could have been a fluke. However, I wasn’t the only person to taking this particular watch back. It’s disappointing especially from those review companies who are delivering an enormous marketing campaign with the biggest issue in any watch, “how long the battery lasts and this watch is said to be on average use put to 5 days.” Mine didn’t last overnight. Pros and Cons Affordable Aesthetically pleasing for either gender, but look closer, Apple Smartwatch knock-off with quality ahead of the cheaper watches Intuitive interface You can store music on it about 300 songs from your desktop Fitbit app, have to load WiFi only, no option for wired connection It offers sleep tracking and I think O2 Spotify if you buy the subscription, streaming to Bluetooth earphones you have to have your watch with you Alexa integration is absolutely useless due to voice recognition and search findings Great Fitness watch, but consider receiving information from this tracker you have to pay a monthly subscription to Fitbit Premium, so yes it’s not that expensive but for a year of premium I believe it was somewhere around $12.99 per month. Add that $156 to your watch and you could have purchased the Fitbit 3 Well crafted Light weight Heart rate monitor Slightly bigger battery Fitbit Pay Navigation was okay, some animations stuttered a little Other nice features However, the point that I became completely disappointed was a brand new Versa 2 the copper one and those wristbands silicone I’m allergic to so had to pay an additional $35 for a leather one. I placed it on the charger many hours later booted it up, recognized with app Fitbit. I played around and read about the things it could do and was really excited and curious just how well the sleep accuracy would be since I’m qualified in that area of health technology. Woke up the next morning, and so you know I do not have healthy sleep hygiene as we call it. No regular time to get in bed, routine getting out. I looked down at the watch DEAD BATTERY! I was considerate and tried another night. Same thing fully charged and the next morning Dead Battery. So for those people that discuss and rate how wonderful the lifetime on their battery is, sometimes up to a week. Straight up wrong. I tried for 1 whole day which shouldn’t have been even 2-3 hours and even at that it’s still in my eyes poor customer service. I tried the chat option 2 different people. Both girls immediately upon answering the call and knowing the problem was a battery or no hold charge stated “hold on I got to get somebody to answer that. I waited with the 1st support tech over 20 minutes she disconnected. All this is on Chat service. I tried again, different support gal. Exactly the same answer word for word. Waited 30 minutes and she cut me off. Went at it again. I do not appreciate any company that has poor tech support and no obvious interest in making support staff is educated on these products. That company should also be 200% behind the products they offer. Or don’t try to copy another’s great product to benefit yourself to stay or keep up with said competitors. This last girl support tech didn’t just disconnect, she made the system reroute chat requests to a beautiful hiking mountain scene that said they were not available. Phone numbers beats me, tried. I know we all are doing our best during this pandemic, but the very least that should have been done was for someone to either email me, phone me, discuss the problem, troubleshoot the problem? Never happened. I immediately took it back for a full refund. I didn’t get an Apple, for any smart “one” out there that wants to tell me to purchase a better quality watch in their eyes. I did review the Galaxy top notch in my opinion, no extra paying for subscriptions, leave your phone in the car, oh dang, nope wait my new watch gets the call, texting and emails and music without that extra phone I would have to tote around. So my opinion is only 1 out of many and would never had occurred if the tech support di pd the job they were hired and paid to do. However, I’m a big and loyal fan of Walt Disney philosophy and values. I learned this through my husbands job with Lexus and they had training through Disney company trainers. It made so much sense and was the easiest thing to do in running a company. Everybody must be sharing a common purpose as soon as they walk in the door to work, but before they come in contact with the guests or customers for some companies. Instead of first providing the technical skills they need to do they need to complete the tasks of their role in the company. It’s sort of like knowing and understanding the Big Picture of their purpose. This is empowering every worker and once they feel this and the more they engage in it. Walt Disney has many wonderful quotes and I’ll leave with this, “The flower that blooms in adversity is the most rare and beautiful of all. Sometimes a customer has a complaint. Handled well, that moment of misery becomes a moment of magic. And, if really handled properly, the customer may even have more confidence about you because of the way you handled the situation than they might have if the problem hadn’t happened at all.”

I loved this device, the once a week charging was a big plus. But then after 18 months the screen went white. Reset as per forums, no joy. It’s a pity, the device still works, just the display is broken.

So far I have had 3 different fitbit versa 2. And after only 6 months , the screen came loose on all of them. Fitbit did replace it the first time it happened, but after that only offered me a 35 percent discount on their inflated price on their website. They know they have a problem with screens coming loose, but will not back their product. I am done with Fitbit. Samsung is the way to go, as they will work with android.

I bought this for a smart watch and something to assist with monitoring my fitness. It is barely either. As a watch it does tell time, it has timers, and alarms. Just like any watch. As a heart rate monitor it is poor. During exercise it is unable to measure heart rate. My heart rate will get up to 120 on the watch then just drop to around 80. Meanwhile I have to manually count my heart rate which is around 130-140. It is a bad smart watch and a bad heart rate monitor.

I'm extremely disappointed with the Fitbit Versa 2 as it has stopped working after only a few months of use. At first, I was very satisfied with the watch's features, including its fitness tracking capabilities, sleep monitoring, and heart rate monitoring. However, after a few months, the watch stopped turning on altogether, and no amount of troubleshooting could fix the issue. Additionally, I found that the watch's battery life was not as long as advertised, and it often needed to be charged every other day, even with minimal use. This was very frustrating, especially when I wanted to use the watch for extended periods of time. The watch's software was also not very user-friendly, and I found it difficult to navigate through the menus and features. The watch often lagged when I tried to open apps, and sometimes it would freeze entirely, requiring a reset. Finally, the watch's design was also not very durable. The band that came with the watch began to wear down quickly, and the buckle started to loosen, making it difficult to keep the watch securely on my wrist. Overall, I would not recommend the Fitbit Versa 2 Smartwatch, as it has proven to be unreliable and not worth the investment. There are many other smartwatches on the market that offer better features, longer battery life, and more durable design, making the Fitbit Versa 2 a disappointing choice.

It counts steps when you move your arm, but your body is still. While exercising, the heart rate monitor goes in and out. As such, you will NEVER get as close to an accurate calorie burn count as you typically would if it were not going in and out. My BIGGEST gripe regarding the heart rate is the fact that it does not show a true up to the second calorie burn count when exercising. What do I mean? When exercising, if you look at how many calories you are burning at that very moment, take notice of the fact that the calorie burn appears to stay the same for literally a whole minute or more, until the watch ultimately updates the calorie burn during the actual workout. There is some type of delay in the way the watch shows calories burned during the workout. Garmin will show you actual calories burned during the workout as you make your way through the workout, and all the while up to the very second. No delays. By the end of, say, a 30 minute workout, vigorous exercising with very little rest, the Fitbit may show that you have burned approximately 250 calories. That is absurd and inaccurate. As for the strap, why hasn't Fitbit changed the method of straps used to a traditional style of watch band? When you go to release the quick release, be prepared to potentially break a nail and fracture a finger. And the bezels are still HUGE. I get that it is all done to preserve battery life, but EVERYONE on the planet by now knows that if these companies wanted to, they can put in a 10,000 mah battery in these things to last a month, but they continue to release these mediocre watches with VERY LITTLE INCREMENTAL UPDATES so that we keep coming back to buying the so-called next and best updated version.

I spent a lot of time researching fitness watches/trackers and finally decided on the Fitbit Versa 2. I didn't want an Apple watch because of the expense and too many features I simply didn't need. I mainly wanted a watch for fitness monitoring and especially its sleep monitoring features. I was excited to get it going only to be sorely disappointed. Aside from the physical design, the rest seems as if it were an afterthought rolled out in a rush for the holiday season without undergoing proper product testing. The problems started right out of the box when I had to change to the larger wrist strap - I finally got it done after about 10 minutes of fiddling with it. Then I had to go to their online community to figure out how to tweak my iPhone settings so I could just download the latest software/firmware and initially set up the watch. The watch's menu system and companion app are haphazardly organized and confusing and you even have to login to your account online to make some changes, such as adjusting the time from 12 to 24-hour format. Only after I got into the system to do some troubleshooting did I discover a note that said that they are aware of problems it was having with Apple iOS 13. Gee, that would've been great to know BEFORE I bought it!!!! I cannot maintain a wi-fi connection even right next to the router and I continuously have to reconnect. The sleep function is supposed to show the different stages of sleep (REM, deep, etc.), but I suspect that this feature doesn't even exist, but it's hard to know since the watch only tracks my sleep when it feels like it, which isn't often and has never shown sleep stages. (UPDATE: After reading some other reviews, apparently that feature is available only if you pay a $12.99 monthly premium. Talk about ridiculously overpriced!!! Never could find that in any of the ads or documentation.) I don't think the fitness tracking is very accurate either - I spent most of the day sitting around in the house yesterday, but somehow, after only 6500 steps, I managed to burn 3,400 calories. I don't think so! And the "How to Use" manual in the app isn't very helpful at all. I suppose I could continue searching the message boards for fixes to all my problems, but after 45 years of working with computers and technology, it just shouldn't be this hard to set up a fitness watch!!! I was expecting so much more from THE innovator and pioneer of fitness tackers/watches and maybe the Versa 3 will be better, but in the meantime, I think I'll go back to Garmin or maybe try Samsung. Two words of advice for you Fitbit: SIX SIGMA!!!!

I bought the fitbit versa for myself and my daughter. We both noticed a rash a week after wearing. For me the rash outweighs the benefits of wearing the tracker. Would not recommend this product until this company figures out why so many people are having an adverse reaction to this product. I may change the band to see if it changes anything so that I can review the performance of the tracker. Until then I don't recommend this product.

I bought it for the heart rate monitor and to be able to track my sleep. The heart rate monitor is off by usually 20 beats at any time, making the sleep portion inaccurate too. I didn’t realize as well that the step monitor is locked in to measuring from 9am-6pm. I’m definitely already at work by 5am missing a whole beginning of my day. It also inaccurately reads my normal walking around as exercise, meaning more than walking. The only thing I like about it after two weeks is the battery life. Another problem I have is it took just over two weeks to figure out all these problems with it and now I want to return in. However, the return deadline was at two weeks and now I can’t return it.

I've owned a number of fitbit trackers, this is the worst. Fails to sync consistently, this has been going on from the outset. Multiple soft/hard resets, works for a week or two then fails to sync again. Look elsewhere. Really wanted to like it, Fitbit's app is useful, especially the sleep tracker, battery life is good, but can't get past the issues.

This was my first smart watch. I had lot of expectations from Fitbit Versa 2 Even after reading some syncing problems reviews I went ahead and purchased this watch. After just switching on the watch it did not work properly it had lot sync problems. Alexa didn't work properly. The watch has really nice look and great body but the os is not that great. It everytime gives you offer for Fitbit premium app. After trying for 2-3 days I returned that watch with a heavy heart.

One of the worst watches I have owned fromFitbit. Support was no help with my problems, can’t return this defective watch so it will just go in my junk door with the others. Issues are always showing my HR in the 140’s plus and that is just walking, because of my age I was concerned as it maxed me out several time, so purchased a pulse oximeter to confirm that the watch was showing me incorrect information, and also said I had went up on 4plus stairs and was on a flat surface. Would not sync to app without me having to swipe down and manually syncing. Went back to my Charge 3 and it has less bugs that I can deal with. FYI, don’t price match with Best Buy as it will no longer be returnable!

I loved this watch. It made a noticeable impact on my day-to-day life, and its battery life was great! However, unfortunately the screen died (turned solid green, flashes white, turns black, flickers) only 1.5 months after I purchased it. Fitbit is sending a replacement, but in searching around, I've found that a dying screen is exceedingly common, with many people going through 2-3 watches that are replaced under warranty in their first year. So I can only conclude that Fitbit's build quality is just very bad. So for that reason, I just purchased a Samsung Galaxy Active 2. Hopefully it'll last longer than the Fitbit :(