Customer Ratings & Reviews

Very easy to set up , looks fantastic given as a gift and she lives it

Very comfortable. I love the stone/gray color. It was very easy to set up and the battery life has been awesome.

Very stylish and helpful for my wife to keep track of her fitness that helps with her diabetes.

Bought for son's birthday he wanted to keep an eye on his heart rate and amount of steps he took everyday

The Versa 2 is very good at tracking steps and vital statistics but the Fitbit app is not always easy to use.

A very good smart watch and a very reasonable price. Need to go in to using this know that it’s not an Apple Watch though

Great smart watch, easy to learn and very practical for all your physical daily and weekly activities.

Not real sure how to give the stars here. I’ve used the various Fitbit watches for years now and haven’t had any major problems except to upgrade. I have still have my old Versa watch hoping it would come back alive and it won’t charge at all. As for this Versa 2. I have a lot to say, and wished this could have been handled appropriately by the company rather than having to choose to a rating. I rate the majority of people I purchase from as some companies may not be as large, may be new, etc. Excellent ratings I send way far more than anything you read from this. There are times when you have to look beyond how things have always been done. Seeking new and creative solutions to the unique and sometimes not so unique customer requests or problems. Taking care of, teaching, maintaining a place of employment that gives people joy and will do anything to try to work for you is how many companies survive these days. Fitbit is a quality watch and stands up to others in its own unique way. My new one could have been a fluke. However, I wasn’t the only person to taking this particular watch back. It’s disappointing especially from those review companies who are delivering an enormous marketing campaign with the biggest issue in any watch, “how long the battery lasts and this watch is said to be on average use put to 5 days.” Mine didn’t last overnight. Pros and Cons Affordable Aesthetically pleasing for either gender, but look closer, Apple Smartwatch knock-off with quality ahead of the cheaper watches Intuitive interface You can store music on it about 300 songs from your desktop Fitbit app, have to load WiFi only, no option for wired connection It offers sleep tracking and I think O2 Spotify if you buy the subscription, streaming to Bluetooth earphones you have to have your watch with you Alexa integration is absolutely useless due to voice recognition and search findings Great Fitness watch, but consider receiving information from this tracker you have to pay a monthly subscription to Fitbit Premium, so yes it’s not that expensive but for a year of premium I believe it was somewhere around $12.99 per month. Add that $156 to your watch and you could have purchased the Fitbit 3 Well crafted Light weight Heart rate monitor Slightly bigger battery Fitbit Pay Navigation was okay, some animations stuttered a little Other nice features However, the point that I became completely disappointed was a brand new Versa 2 the copper one and those wristbands silicone I’m allergic to so had to pay an additional $35 for a leather one. I placed it on the charger many hours later booted it up, recognized with app Fitbit. I played around and read about the things it could do and was really excited and curious just how well the sleep accuracy would be since I’m qualified in that area of health technology. Woke up the next morning, and so you know I do not have healthy sleep hygiene as we call it. No regular time to get in bed, routine getting out. I looked down at the watch DEAD BATTERY! I was considerate and tried another night. Same thing fully charged and the next morning Dead Battery. So for those people that discuss and rate how wonderful the lifetime on their battery is, sometimes up to a week. Straight up wrong. I tried for 1 whole day which shouldn’t have been even 2-3 hours and even at that it’s still in my eyes poor customer service. I tried the chat option 2 different people. Both girls immediately upon answering the call and knowing the problem was a battery or no hold charge stated “hold on I got to get somebody to answer that. I waited with the 1st support tech over 20 minutes she disconnected. All this is on Chat service. I tried again, different support gal. Exactly the same answer word for word. Waited 30 minutes and she cut me off. Went at it again. I do not appreciate any company that has poor tech support and no obvious interest in making support staff is educated on these products. That company should also be 200% behind the products they offer. Or don’t try to copy another’s great product to benefit yourself to stay or keep up with said competitors. This last girl support tech didn’t just disconnect, she made the system reroute chat requests to a beautiful hiking mountain scene that said they were not available. Phone numbers beats me, tried. I know we all are doing our best during this pandemic, but the very least that should have been done was for someone to either email me, phone me, discuss the problem, troubleshoot the problem? Never happened. I immediately took it back for a full refund. I didn’t get an Apple, for any smart “one” out there that wants to tell me to purchase a better quality watch in their eyes. I did review the Galaxy top notch in my opinion, no extra paying for subscriptions, leave your phone in the car, oh dang, nope wait my new watch gets the call, texting and emails and music without that extra phone I would have to tote around. So my opinion is only 1 out of many and would never had occurred if the tech support di pd the job they were hired and paid to do. However, I’m a big and loyal fan of Walt Disney philosophy and values. I learned this through my husbands job with Lexus and they had training through Disney company trainers. It made so much sense and was the easiest thing to do in running a company. Everybody must be sharing a common purpose as soon as they walk in the door to work, but before they come in contact with the guests or customers for some companies. Instead of first providing the technical skills they need to do they need to complete the tasks of their role in the company. It’s sort of like knowing and understanding the Big Picture of their purpose. This is empowering every worker and once they feel this and the more they engage in it. Walt Disney has many wonderful quotes and I’ll leave with this, “The flower that blooms in adversity is the most rare and beautiful of all. Sometimes a customer has a complaint. Handled well, that moment of misery becomes a moment of magic. And, if really handled properly, the customer may even have more confidence about you because of the way you handled the situation than they might have if the problem hadn’t happened at all.”

Great watch. Battery lasts up to 5 days b4 needs charging. Displays everything you need.

Love it! Keeps me motivated to walk. The battery has lasted for days!

I came from the Apple Watch 4, swapped over to a Galaxy phone, which I LOVE, but I used my Apple Watch for so many things. I was hoping the Fitbit Versa 2 would as well, as reviews and specs indicate it should. I bought 2, and my daughter can get hers to work, but mine never seemed to. I took it back for the Galaxy Active 2 watch. If you need it for bare minimum things like exercise only, this is your pick. It's pretty, stylish, I like that you can individualize the watch faces.

I love my Versa watch. This is my second Versa. My first was 3 yrs old. It was time for the new one.

Simple to use - great option for people who don't want all the other features on a smart watch.

I love my Fitbit , I love to track my steps and also my sleep at night.It reminds to get up and move!

Easy to use and love how it looks. More simple than other smart watches and like no monthly fees associated.

I like all the different face options you can use/buy to help customize the look of your watch. Great tracker

LOVE my Fitbit! I could not have asked for a more pleasant, an thorough lady to help me! She was an ANGEL! She had THE BEST personality, and walked me through the set up. I was a little anxious at the beginning, but she built my confidence up and I was SO PROUD of my accomplishment! Not many would take the time to explain, like she did! Best Buy, HAT's OFF! YOU hire THE BEST & RIGHT people!

Easy to use but if you accidentally factory reset you have to delete watch an start over

If what you want is an inexpensive smart watch then this is it. Steps are accurate and heart rate is accurate. But running distance is way off and the interface is old and slow! Don't expect apple watch performance or ease of use. The music controls on the fitbit are buggy, the spotify app never works, and the other apps are useless - keeping mind I have a brand new phone.

This was an upgrade from an older fitbit model, she loves all the new things it does compared to her old one!