Customer Ratings & Reviews

This watch has very poor quality, the paint around the frame is shows a lot of wear. Battery life is good, screen display decent, but the band and the frame are of a very poor quality.

Not worth it Bought this in Nov 2021 It is already broken First the band that I bought a replacement for about a month ago Not the gadget will not work The screen has this weird color but nothing wlse

It’s a great action watch but don’t drop it. I was putting it on one day when it slipped off and hit the ground. The screen broke easy and I didn’t think it would break this easy so I didn’t think I’d need the warranty, now I’m stuck with a useless watch I just purchased not too long ago. I suggest you purchase a warranty for it if you are thinking of purchasing this.

While it functions as reported, it should be better. The charging adapter is awkward and does not always seat properly and charge the device. You can answer the phone with it, but the speaker and microphone on the watch can not be used for the phone call.... that's just silly. The screen is very fragile, and shattered while getting into my car and tapping the door with it. The phone and watch finder are useful. I would not buy this again.

Initially I was very pleased with this watch, and probably would have given it a 5. BUT... The first band broke - just after it was out of warranty - at the flexion point where the peg in the bracelet went through the hole in the other half of the band. I changed out to the second (larger wrist) band that came with the watch. Less than a year later, it fractured completely very close to its point of attachment with the watch itself - not a stress point, but simply a poor band. Fitbit sells replacement bands in packs of three, at least if one wants a metal replacement band. The other two are guady-awful silicone bands that no thinking male would wear; it costs over $30.00 for two useless bands plus a stainless steel band. To compound my frustration, the battery has become progressively worse with time. I am very lucky now to get three days to a charge (they now advertise six days), and frequently only two. This is in spite of even less use of the battery (i.e., not nearly as many 10K or more runs compared to my previous activity). The watch, paired to a smart phone, still works well. But for the price, another brand with similar performance features - and there are several out there - would make a lot mor fiscal sense and cause far less frustration.

I purchased this watch over the Apple Watch for two primary reasons: the integrated sleep app and to link to MyFitnessPal. I am now 7 months into this watch and I’m done. As a step tracker, it is awesome. It used to link to MyFitnessPal but now, no more. Constant disconnect/reconnect doesn’t work. It has never been able to connect to my iPhone 11 GPS for bike rides, just spins endlessly trying to connect and I get a sleep score which is incredibly helpful, 2-3 times per month. As advertised, the watch has a number of awesome features but if most of them don’t work consistently if at all, then what’s the point? Will spend the extra bank for an Apple Watch.

If you want an overpriced step and heart rate tracker then it's a great buy! No built in gps which is fine cause it will connect to your phone. But then it tracks a completely different course while your running or sometimes not at all. Even when your phone is in performance mode. Get the charge or the downgraded version for hr and steps. Not worth the effort or money for a smart fitness watch. Good battery though.

The Versa 2 is a comfortable, light-weight smart watch with a lot of great features. But this is the second one I have owned and both screens lost touch sensitivity. It usually fails when I'm going to bed and trying to put the watch into DoNotDisturb. Pros: great battery nice functionality screen is very clear and configurable inexpensive Cons the app is seriously kludgy short-lived in my experience (you can restart the screen by re-booting and synching - but it defeats the beauty of good battery life if you have to sit down to computer every day)

The design and function of the watch seemed to be pretty good. The problem I had came with syncing it with a Android phone. After wearing it for a day I noticed I wasn't getting email notifications or text alerts. I retraced my setup steps and uninstalled and reinstalled the app and still nothing. I finally researched it online only to find out that it is a known issue that hasn't been fixed by Fitbit. I was disappointed but have since returned it and went with a different brand and the one I have now works great and has even more features.

I do not recommend the.Versa 2 watch. I had to replace it 3 times because the display screen kept detaching from the watch seems like every 4 to 5 months of wearing it. Finally the last replacement sent only lasted 3 months before the same thing happened and it was no longer under warranty so they offer only 35% off for the purchase of another watch. I'm so over being a loyal customer moving on the something else.

I'm so disappointed in this product. (Not the customer service I was given). It took three exchanges to finally get a working model. You are better off with going with a different brand. First one arrived dead and would not charge at all. Exchanged it. 2nd one didnt want to connect, took well over an hour to complete set up and sync. It didnt want to connect to the app.However, once it did, which took forever, it kept shutting down and restarting. Exchanged it one more time before it finally decided to work ....eventually. I never had this problem before with the first versa, it was easy and seamless, but this experience was super frustrating, and had i known it was gonna go this bad i would have gone with a different watch. The only positives was how wonderful the best buy staff was in helping me with replacement. Completely professional, helpful,and understanding. Never made me feel like I was stupid and offered me several options to fix the situation. Great customer service!

This is my second Fitbit watch within a 4-year span. The Charge 3 Activity Tracker JUST stopped working 2yrs. Versa 2 I had for 2 years the face on the watch started hanging off. I AM FINISHED SPENDING MONEY ON FITBIT WATCHES. Just to have for 2 years of service.

Two stars because it is a beautiful watch. Otherwise the ease of use and navigation of the instructions (which were to small to read easily) was very difficult. Unable to change the face without downloading (why?) I've purchased less expensive fitness smartwatches that were much easier to set up, change face, and navigate through the instructions, and they worked fine. Having to take the band off to charge was very inconvenient and I'm sure over time, ware and tear would take over. I don't really like writing negative reviews, and I've seen some very positive reviews about this smartwatch. But after it was returned, a review was included in my Best Buy email. I'm sure Fitbit makes great products, but this one was not to my expectation.

It worked great the first several days, however it was during thanksgiving and I wasn't really paying attention to it or trying to use the full features. Spotify, which played a huge role in my decision, is really just a marketing ploy. I have spotify premium so it works and that's as far as it goes. For example, if you want to do fitness tracking such as a run then you can't control your music; like, skipping the song, putting it on shuffle, etc. If you want to control your music during your run/workout you have to pause the workout find your Spotify app, then skip/choose a song, go back to your workout hit resume, and your back at it. Raise your hand if you like pausing in the middle of your run to select a song, nobody? Me neither. That's why fitbits ability to play Spotify, in my opinion, is just a marketing ploy because its function is absolutely bare minimum at best. Fitbits minimum functionality with Spotify is worth a 2 star deduction for me because I imagined not needing my phone to control my music and not having to choose whether I want my fitbit to track my run or if I want to control my music. Furthermore, I am deducting 1 more star because in the last 4 days my watch is having syncing issues with my galaxy s10. (Which means you can't use spotify when this happens). The first day I troubleshoot the problem myself and basically unpaired the versa 2 from my phone and fitbit app, cleared the cache from my phone, then redid setup process and that fixed it for 24 hours. Then the problem happened again so I called customer support. They were friendly and said they were having issues with this and had engineers on it, "give them 24 hours" I did and most the next day it was working again until I was ready for my workout and could not get watch to sync (which means no run tracking or anything of the sort as it needs to be connected to your phone for those features). So I called again, and they ran me through the troubleshooting process that was exactly like I did the first day and lo and behold it worked.... until the next day which is today. There was an update today but my phone could not sync with watch in order to update it. I call again and same exact troubleshooting method and it works. I ask, "will I have to do this every day to get my watch to work?" The customer service rep assured me that I would not have to. I hope he is right. What am I left with? I am left with a pedometer that is connected to a community that my family belongs to. Everything else is letting me down, including the sleep tracker, which 3 out of 4 of the last days hasn't given me a sleep score or hasn't tracked my different sleep cycles (which is a really cool feature). Basically I'm giving Fitbit 4 more days to convince me to keep it and all it has to do is stay synced with my phone for the majority of the time (I know nothing works 100%) I just need it to work when I need it to and not have to troubleshoot for 30 minutes before I go on a run/workout. If not then I will be returning this watch a long with the 3 other fitbit watches that I bought for my family because if the watch isn't good enough for me, its not good enough for me to give to someone.

Poor battery life upon any customization outside of the manufacturer, syncing issues, extended use becomes uncomfortable, constant movement alerts become annoying and frustrating, the verification email also doesn't send properly, as a first time user and buyer i am horribly disappointed and unsatisfied, i will give the brand one more attempt after returning before i abandon this producer. As for why im returning its because the watch desync'd upon leaving it on the supposed "smart charger" which im assuming fried the bluetooth chip in it, which is freaking stupid. ..

So my wife loves Fitbit, she loves it more than the apple watch, it is extremely simple to use, and gives exactly what she wants, so to her it is a perfect watch/fitness band.... and to top it it off it has her Starbucks card right on it. So if is closer to describing you, you'll probably love it and shouldn't read any further on and you'll probably heavily disagree with my rating. ...now to my opinion... It's not great, I am using it because my wife wants me to use a Fitbit, I came from a Gear s3 and I really miss just about everything on that compared to this. The screen is not as responsive as I'd like, you can't download Spotify playlists straight to the phone, the Bluetooth doesn't connect consistently which means I can't use it to keep my phone unlocked, notifications will just stop until I turn my Bluetooth off and then on again on my phone (I've traced this back to it connecting to my galaxy buds and have learned to live with notifications not working while I work out and then reset the Bluetooth), the auto wake feature is more consistent since the last update but sometimes I'll have to shake my wrist a few time. Pretty much when I compare this to a 3 year old watch I find this lacking as a smart watch but I need a Fitbit and this is the best that they have and I really dislike the idea of having two smart devices on my wrist. I would love to see Fitbit either get with it and make a decent smartwatch (and I would love to go back to a round watch); or make a paid app on Samsung watches. I know google owns Fitbit and Wear OS is decent if not as good as Samsung's so maybe put the Fitbit on Wear OS? Anything other than this please. From a more techie person that is trying to get fit and share a platform with his wife... please please deliver a decent product for those people that actually use their smartwatches. As to if I would recommend this to a friend... I'm going to mark yes because yes I would recommend it to some friends... if you think you align towards someone like my wife that hates complex tech and just want your stuff to work then i'd recommend it for you; if think of yourself as a techie and don't have a "i need a fitbit " need I wouldn't recommend it.

I've had a Fitbit on my wrist since 2017 and loved this one when I bought it. Great display, battery life was awesome, and plenty of different band options. 15 months later though and it's a paperweight. Now it is stuck in a loop of restarting which Fitbit customer support has been unable to help with. For the price this is just unacceptable. Guess it's time to try something new as my loyalty only goes as far as a company's loyalty.

In the beginning, it was great. But after just 3 MONTHS of use, the touch screen failed me. Its infuriating since this $200 product failed after 3 months. Return is not an option, Fitbit won't do anything except 25% off one of their other products. I can't with this. Pretty mad, buying the Samsung Galaxy active 2 instead. The only reason it has 2 starts is because the battery life is pretty good, and even though the touch screen stopped working, the monitoring of the heart and sleep cycles stayed true. Such a shame

I have had other fitbits in the past and haven't been able to wear any of them all day long. I drive a bus and the Fitbit registers the movement of the bus as steps and flights of stairs. Was kind of hoping this one wouldn’t do that. It does it as well. My biggest reason for purchasing this version was because you can download your music into it and use cordless headset. The only way to download music is to download your music to a computer and then to the Fitbit. I do not own a computer so I cannot do that. You can use Pandora, Spotify and things like that but it has to be a paid subscription. Does not work with Apple Music which I already pay for. It also does not have microphone or speaker capabilities so you cannot respond to texts or phone calls through it either. I also went to change the watch face with free faces. It gives you the face to try for free for 24 hours after that you have to pay for it. I am happy with the way it looks.

After all the reviews I bought this and it does not even give you all of your notifications I called Fitbit customer service and was told that the Versa 2 would not work with my Lg g8 thinq I can’t believe that a $800 phone won’t work with a $150 smart watch I guess I will have to return it and get one that will work I did have a $68 amazfit Bip that worked very well and had a 30 day battery life very disappointing I thought Fitbit was really good.