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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2809 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Durability

    Rating 4.6 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance, impressive battery life, and user-friendly interface of this watch. Users also frequently praise its comprehensive health tracking capabilities, including sleep, step, and heart rate monitoring, alongside its sleek and lightweight design. While the device is highly regarded, some users have expressed concerns regarding the quality of replacement bands and occasional difficulties with phone connectivity and syncing. Additionally, a few customers have reported issues with water resistance, suggesting caution when exposing the watch to water.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 2,809 reviews
  • Rated 4 out of 5 stars

    Great watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My watchie has some sort of battery immortality. Ive never seen such splendor. Its as reliable as the rising and setting of the sun. I know if im ever lost, i can look to watchie and know that it'll always be there....on my wrist.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Not used to it yet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Versa died and I replaced it with a Versa 4. I prefer the old Versa. The Versa 4 does most of the things that my Versa did but I find it harder to decipher.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comparison shopping.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales person was very helpful with my decision on this particular watch. He explained everything and helped me compare multiple devices and I was able to make the perfect choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much improved

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great budget SmartWatch with ample features and high quality screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Versa as a gift for new user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift for a new user.... i am already a versa owner.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    You will not be helped with tech support

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ONLY thing good is a long battery! If you have a notification problem dont hold your breath they will only read you the cue card answers that google supplies their techs with. After that, the techs say someone will contact you and it never happens. I’ve sent pictures of my iphone settings to fitbit that they asked me to do and its been over a month and nothing. Same ole cue card answer. It doesn’t matter what fitbit I own this is the normal response when randomly text stop coming to the phone. I noticed since fitbit sold company to google the supoort is bad. After yrs of owning Fitbits with round and round no conclusions or fixes & I just having to buy the next newest one for a quick fix. This is probably why fitbit has told best buy NOT to allow customers to buy the extended warranty says something. I finally went back to an Apple watch and love it!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Versa review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a bit of getting used to & trial and error with performance. I finally downloaded a "manual" from the internet & that made operation easier. It doesn't always check the O2 levels which is disappointing.

    I would recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Thanks for sharing your thoughts with us, JustMe. While we're glad you got the Versa 4 up and running, sorry to see it was a bit difficult for you. We’re available 24/7 if you have any questions or concerns — don’t hesitate to reach out to us here: https://support.google.com/fitbit/gethelp?hl=en

  • Rated 5 out of 5 stars

    Lynn

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed for my steps each day to try to take more steps each day. Just loved it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nasty

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst electronic device I ever purchased. Bought one , screen got frozen, returned and bought another one same thing again and it wont turn bavk on after an update. Stay 1000 miles away from this

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hey there, Mushfiq. We’re sorry to hear about your experience with the Versa 4. We’d like to learn more about what may have happened. When you get a moment, please share your feedback with us here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

  • Rated 5 out of 5 stars

    Watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift for my wife and she loves it. Wears it daily

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Versa 4 smart watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Versa 4 give me the information I want, that is walking steps and sleep. And I can read the screen under day light. I know there are more functions which I am still exploring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Slick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy start up and a quick conversion from Versa 2.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ease of use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of use. Battery lasts longer than a Apple Watch

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Returnable Mistake

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if I'm happy with my purchase or not I notice I only got 15 days from purchase date to return this item . Never would have purchased it from Best Buy with only 15 days returnable. I could have made this same purchase at another store . Lesson Learn for ME--- Not good BestBuy

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi there, AngelaB. We’re here to support you if you have any questions or concerns about the Versa 4. We’re available 24/7 so don’t hesitate to reach out to us: https://support.google.com/fitbit/gethelp?hl=en

  • Rated 5 out of 5 stars

    My hubby is happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this fitbit as a Christmas gift to my husband and he loves it. He wears it every day and it actually helps him monitor his heartbeat and how many steps he walk for a day. It is worth it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good overall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it overall but I had the versa 2 and when you flipped your wrist it would light up the screen. I have click on the side button on the versa 4 and that’s a little annoying

    I would recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi, LopezAna. We're sorry to hear that the screen of your Fitbit Versa 4 does not light up when you flip your wrist. Please make sure that the screen wake feature is enabled. To turn this on, see: https://support.google.com/fitbit/answer/14225687

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great watch

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Upgraded from a versa 1 and this is a great upgrade! Works smoothly, and accurate sensors!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbit Non Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Costumer service at Best Buy was excellent. Fitbit has not answered my letter for complaint, thankfully Amazon Finally did resolve my purchase of a Versa 2, battery did not last 5 months, absolutely worst experience with Fitbit. Versa 4 is much better product…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speedy service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Fitbit! Sale person was very helpful! Speedy service!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Could be better

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok for what I paid. I like the versa two more because the ability to download music to it. I was bummed to find out they got rid of that feature. Also the button on this broke within a couple months and made the watch useless, since half the time the feature that turns the watch on when you look at it doesn't work. But it does everything else I want it to. I would give it more stars if the button didn't stop working. I don't use Alexa on it or the tap to pay so I'm not sure how well that works. But it tracks my exercises descently.

    I would recommend this to a friend