Customer Ratings & Reviews

In a world where smart watches can do so much.. Fitbit basically failed in the worst way possible. The Bluetooth connectivity is so trash . Investing 170 dollars on this piece of crap is not worth it. Brand like amazfit are doing a great job. While Google's product fails miserably. The ui is the worst. Don't get this watch guys. You guys don't deserve the pain this watch creates.

I bought this watch as a Christmas gift for my wife since her old one broke. When we tried to set it up that night, the watch only pops the FitBit logo up. We called FitBit and went through all the steps to fix it and it still doesn’t work. They said it’s a problem a lot of people have been having with this model. I would recommend buying a Versa 3 unless they fix this issue.

This thing is amazing not only does it track steps heart rate but also sleep. It comfortable to wear and the battery last forever

I got mine less than a week ago in beet juice/copper rose aluminum. I also got an additional hook & loop coastal blue band. (+) I find all pieces to be beautiful. The bands I purchased are great and fit well. My wrist circumference is just under 7". I'm loving the small beet juice band as there's only a tiny bit of extra band to tuck in, and I love the large hook & loop coastal blue band for comfort. The face piece is shiny and smooth and lovely to look at. AND IT'S SLIPPERY! (-) This brings me to my first negative. If you're like me and like to change bands for different colors/textures, be extremely careful. The main watch piece is like an oyster. It can slide right out of your hand and shoot across the room with very little effort. I've been careful, and this still happens. 3 x already! The face is already faintly scratched 'cause I just tried to change the band again, while carefully huddling around my counter top, and POOF! it shot straight across the countertop and skid over all but 1 ft of my kitchen floor. :( You've been warned. (-) Other negatives, imo. I felt the set-up instructions could have been clearer. The number of apps needed if you want to connect it to your phone, and sync it, and connect it to certain apps on your phone like Health and MyFitnessPal, and find it if it's lost, and use the free premium trial is annoying and frustrating and could be streamlined and made more clear, imo. If my mother wanted to use one, she'd really struggle with the set-up and would definitely need help. (-) Another NEGATIVE is the Fitbit to Apple Health app and its advertising. Awful. I almost returned the Fitbit due to this. There is an annoying advertisement that tries to get you to buy its services, which looks very much like the next stage of syncing your watch to your phone. Don't touch it. Bypass what you can, suffer through the prompt to buy a monthly/yearly/lifetime membership, and ask yourself why you did't just get a pedometer. Lol. I hate this app with a passion and may still scrap it all because of it. (-) I think Fitbit should have more photos of the bands on people in various lighting on the Web site. And I'd like to see multiple pics of each band design on multiple skin tones. (-/+) I miss directions in booklets. I could have read them while waiting for the apps to finish installing. On the plus size, the watch will run you through some directions eventually. I found those directions came a little late, but they are at least eventually available. (+) Once you see the basic way the watch works, it's pretty easy to use. A little trial and error is needed, but it's doable. The more out of touch an owner is with recent tech gizmos, the more difficult the adjustment will be. (-) THE HUGE NEGATIVE that was why I almost returned the watch the day it arrived: No outlet plug-in is sold with the watch. Apple at least advertises this fact pretty clearly for its watches right on each watch's online description page. Fitbit does not. There's no warning of it until the checkout page, and then it doesn't specifically tell you it won't be included. It says what will be included which sounds like a wall charger will be included because the word charger is used. I personally feel the word "charger" should never be used unless one can actually charge the item in an OUTLET using what's included. Opening the box to find a usb "charger" was not okay. I own an Apple computer that doesn't have those usb ports on it. I also own an iphone that doesn't use the 2.0 and 3.0 USB ports. I was out of luck to charge my new watch until I remembered having owned a Samsung phone many eons ago with a wall charger that I hoped would work. It did work, but I had to dig it out of storage first. Yes, you can pick up a wall charger at many stores, but if you're doing this past 10pm at night and hope to have it ready to read your sleep pattern that same night and use right away in the morning, this is a huge annoyance and inconvenience. And this assumes you live anywhere conveniently near one of these stores. (-) And customer service isn't very empathetic. "We don't sell wall chargers," was their way of helping me. "Use your phone charger" was the advice after I'd already told him my charger wasn't compatible. NOW I know Fitbit doesn't sell wall chargers. It would have been great to get a big message warning me of that well before I purchased the Fitbit. In SUMMARY, it is a very beautiful, slippery sucker of a fitness watch that needs improvements on its Web site regarding the lack of an outlet charger being included and more pics of the bands on models of different skin tones and in different lighting. The Versa 4 has some frustrating apps and app features and set-up directions that could definitely use to be streamlined and laid out more clearly but otherwise has a reasonably sound method of moving through its screens to operate it. With a few fixes to the set-up and an owner being careful to change bands over a cushioned, soft-textured anti-skid surface like carpet, one likely won't need to contact the unsympathetic customer service staff. It really is pretty to look at and the sleep details it provides are interesting. I'm just not looking forward to paying for the premium membership when the 6 month free trial is up. [2.5 stars for the watch itself. 1 star for Fitbit description thoroughness and customer service.]

Watch is great! Relaced my Versa Original and have no regrets with the new version. Lighter weight, less annoying buzzer. Always On clock face feature!! There is no reasonable help offered for BB when you have this kind of a complaint - Review guidlines (HAH). While I am getting my e-gift card replaced with a physical one I am not being made whole for the time it has taken me to make correct their error. My complaint is about the e-gift card. It is a disaster. The link did not work. I have spent 50 minutes with 3 different Customer Service departments (plus prior to this I waited 20 minutes for the in-store app to be notified for a CR person to assist me. They failed to contact me so then I waited in a Check Out line (10 Min) and had a very nice person +10 more min. try to help me only to find out that due to this being an on-line purchase I had to call the 1-888 #. All the people were very nice but the failure of the e-gift card delivery is not worth pre-ordering any purchase again from this store. The first phone CR person discovered the e-gift card had been applied to my purchase (it wasn't) but this made the weekly emails asking me to claim the e-gift not work. I did try to go through the link provided. And this purchase was not even in my BB History... Also, even though BB said the purchase would not be charged until the item was sent - I was charged on the day I placed the order - a month before it was even shipped. I am venting here because they have sucked hours of my time to redeem an e-gift card that they screwed up the delivery of. In the end they will mail me a physical gift card. Which will arrive in 7-10 business days. This has been an annoying and challenging experience that needs to be elevated to BB management. DON'T PRE-ORDER FROM BB ON-LINE Just laughing so I don't cry.

Delivery was pretty quick. Works fine. Has enough features for me. Use the steps; exercise modes & sleep monitor. Clearly presented information. App works well. Like the free "mindfulness" stress relief feature. Very happy with my Fitbit.

I love it. It works great. There is no need for constant charging, and it tracks everything so accurately. I was able to se my sleep pattern which is what I really needed it for.

Great smart watch. My husband loves it. Helps him stay mindful of his heartrate, after suffering a heart attack in December. The features for the sleep pattern, phone calls, and text messages are great too. He works outside and this watch holds up nicely for his line of work.

The firbit was not accurate in steps or calories and we had to return it. My wife was not happy with it.

Does everything as advertised. Wish it would come with the larger wrist band though.

This is my fourth Fitbit. I wore the others out! Great for heart rate, tracking steps and exercise. Had it for about a month and so far so good. Not fond of the charger.

I love this versa 4 smartwatch. It is the best watch. I love how it keeps tract of my heart beat.

For the most part this has been a good smart watch. The battery life is really quite good. The menus are fairly intuitive and it was pretty easy to set up. The heart rate monitor is either a little inaccurate or it just lags behind. I also have to occasionally reboot the watch to get it to display everything its supposed to display. Minor stuff but niggling. All in all, its not bad, it could be better but for the price im happy with it.

works great, easy to set up and use. The battery statys charged way longer than expected. I am not bery techy so I love the ease of using this watch.

It is such a convenience to have texts to my fitbit, my steps in a day and my sleeping hours. Thank you FitBit!

It’s an okay fitness tracker. Honestly my Samsung fitness tracker offered more on my watch except it wasn’t compatible with IPhone. This however is not as bulky so it doesn’t bother me while I sleep. I just wish it would track oxygen saturations. Other than that, battery for this one last longer that the Samsung. So battery life is definitely a plus.

Fits well, easy to read and understand information

Great product, Easy to use, long battery life. Must buy.

Although I like the Versa 4 as it seems to track steps, floors, heart rate and sleep accurately, it does notget even close to distance. I have had a Versa 3, a charge 4 and a 5, the Versa 4 isconsistently over the distance by at least 4 to 5 miles on a 5.5 mile hike. I have even used my Garmin Rhino to compare and it is even farther off. A 10 mille hike i received almost 17 .5 miles from the Versa 4. I haveadjust my stride length to 26 inches without much if any change in how many miles I receive on the Versa 4. If you want accuracy for miles hiked or walked I would skip the Versa 4.

I love the Fitbit, I had a luxe before this one, that one is a good one if you’re on a budget also. The versa 4 is really good if you want a smartwatch feel with the fitness tracking of the fitbit. The customer service was awesome! I ordered it online and picked it up really quick no issues whatsoever.